Thu.Oct 15, 2020

Four Ways Insurers Can Improve CX for Market Differentiation


In recent years, the insurance sector has experienced an uprise in disruptive innovation. Combined with the disruption caused by the pandemic, there is a huge opportunity for insurers to transform the way that they do business, especially in customer experience.

What’s in a Name? Your Ability to Please Your Customers

Heart of the Customer

I’ve always been a big reader, but the pandemic has given me even more time to indulge my passion. I recently devoured Conscious Capitalism, by John Mackey and Rajendra Sisodia.

2020 94

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Customer Data Platform Benefits: How to Make the Most of Them


As business becomes increasingly digitized and competitive, customer engagement that makes clients feel valued and appreciated becomes more critical. Covid-19 adds another complicating factor—a heightened risk of customer churn across a number of industries.

2020 72

Getting Inside the Customer’s Mind

Beyond Philosophy

Customer Experience , like everything else in the world, is changing. What customers want and what they do is changing, too.

2020 85

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

How to Successfully Manage CX During a Global Pandemic


Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Brad Birnbaum , Lauren Pragoff , and Matt Dixon in a virtual summit to discuss developing customer loyalty through achieving effortless customer experiences.

2020 52

More Trending

3 tactics to retain clients in the new-normal


Traditional banks aren’t just competing against each other anymore.

2020 61

Your Guide to Delivering Quality Customer Service


No matter what line of business you’re in, it’s critical to pay attention to the quality of your customer service delivery if you want to keep your customers happy. Read on to find out how much of a difference quality customer service can make — and how you can start taking action today.

2020 52

Pulse for Product Day 2: Winners, Horizon, and More PX!


Welcome back to Day 2 of Pulse for Product. While we don’t have an MTV nominated music video to share today, but we do have some winners—our GameChanger Product VIP Awards.

2020 52

12 Ways to Provide Better Customer Service by Phone

CSM Magazine

Without a doubt one of the most important skills in business is the ability to communicate with customers by telephone. Part of the reason the telephone continues to be a preferred communication channel is that it gives customers a quick way to make contact.

2020 52

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Top Wufoo Alternatives To Check Out In 2020


If you ever thought online surveys wouldn’t move the digital world, you’re in for a whole lot of surprises. From companies onboarding their employees to conducting stand-up meetings, everything has become remote. Safe to assume that remote work is the new normal.

2020 52

Tim Kopp, CEO of Terminus Will Change Your Mind About Partnering Marketing With Customer Success


It is rare for a company to create a new category and build a complimenting and innovative software. Gainsight is part of those unique breeds of businesses that have accomplished this by helping create the category of customer success, and the solution—Gainsight CS. Nick Mehta, CEO of Gainsight, is always looking for companies constructing a new category and leading their vertical. One such company is Terminus.

2020 40

Building Account & Success Plans


Shari Srebnick talks about two fundamental approaches in Customer Success; Account and joint success plans. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

2020 40

Attentive and Optimove Integrate Their SMS and Relationship Marketing Platforms


“Attentive has integrated its cloud-based personalized text messaging platform with Optimove’s relationship marketing hub, empowering customers to engage consumers using personalized text messaging alongside other marketing channels while delivering a unified experience across them all.” ” The post Attentive and Optimove Integrate Their SMS and Relationship Marketing Platforms appeared first on Optimove.

2020 40

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists, The Community Roundtable. You will learn the effectiveness of the community in empowering your customers and generating value for your business.

How to Remain Strategic instead of Tactically Distracted

One Millimeter Mindset

How easily are you tactically distracted each day? Do you feel like you are forever fighting tactical fires? Instead of focusing strategically on the big picture? You know, feeling like you take one step forward yesterday. Then three steps backward today. At that rate, how do you get to where you really need to go tomorrow and moving forward. You think you put programs and systems in place. To keep yourself functioning, performing and aligning with your organization’s business strategy.

2020 50

Digging deeper with third-party data integration


Register to watch the webinar for your region. Australia. North America. Europe. How did a “side hustle” turn into a sought-after tool?

Europe Predictions 2021: Digital Leaders Widen The Customer Experience Maturity Gap

Forrester's Customer Insights

In 2020, for the first time in more than five years we saw two financial services companies achieve an “Excellent” score in our Customer Experience Index (which measures how successfully a company delivers customer experiences that create and sustain loyalty).

Retail’s Wild Ride: A Roundtable Discussion About a Sector in Upheaval in 2020


The pandemic environment is creating an environment for the retail industry that is simultaneously exhilarating and petrifying. Change is happening at a dramatic rate, and both brick and mortar and online stores are scrambling to adapt during the COVID-19 pandemic. And store operators are seeking out new long term ways of engaging with customers and adding value—in imaginative and unusual ways.

2020 40

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

Europe Predictions 2021: Marketers Must Craft Experiences To Retain Contradictory Customers

Forrester's Customer Insights

Every autumn Forrester looks ahead to predict the major consumer, business and technology trends that will shape the marketing landscape for the following year.

Lead and lag measures

Zeisler Consulting

You know I’m all about metrics and measures. One of the things that made entering the CX profession so attractive to me was that this is a field of study that’s not only based in numbers, it’s starving for people who have an affinity for measuring. CX is a study that’s founded on measuring…from survey results to Customer habits and attitudes to top-level improvements in your CX KPIs, numbers are all around us.

What Canadians think of the new COVID Alert app


The post What Canadians think of the new COVID Alert app appeared first on Keatext. Case study AI text analytics

2020 82

Workflow and Content Automation: How to Use Your Time Efficiently


Content in Advance | 2. Content Calendar | 3. Workflow and Content Automation Software |. Automated E-Mail Marketing | 5. Automation for Your Team . When you are trying to get the best out of your company, marketing is where the rubber meets the road.

2020 59

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

The Emotional Toll of 2020: People Are ‘Over’ This Year

Brandwatch CX


2020 69

How to Design for the Margins

dscout People Nerds

Designers need to be mindful that they’re designing with their users and not just for them. Dr. Christina Harrington believes community-based participatory design can get us there.

2020 91

IT Priorities Shift in the New Normal: More Pivotal to Contact Centers than Ever

NICE inContact

Businesses need to plan and prepare for the post-pandemic world and IT departments should leverage their new status to influence what that looks like. But what are the post-pandemic priorities? Advantages of the Cloud Call Center Best Practices Contact Center Trends & Insights NICE inContact CXone

Types of 3D Modeling: Which One Is Best for Your Business?

Magellan Solutions

The 3D industry is a natural response to our technologies becoming more personal. From entertainment to architecture, more and more industries are incorporating 3D objects in their business. 3D modeling seems simple, but not all objects are easy to produce.

2020 52

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.