What Now? 3 Steps for Taking a Post-COVID Approach to FSI Customer Engagement
Bold360
APRIL 15, 2021
Branches will be open for business again, but the initial months of the pandemic served as a wake-up call about the need for FSIs to have digital-first customer engagement capabilities. FSIs learned (often the hard way) that their capacity to leverage and scale digital-first customer engagement is essential for ensuring business continuity and a seamless customer experience (CX).
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