Zeisler Consulting

JANUARY 14, 2021

We hear all the time that hiring is destiny: You have to be very careful when looking for new team members—especially those who are on the front-line and Customer facing—that they’re empathetic, Customer-focused, and just plain nice.

Culture 93

Culture Customer Centricity Customers Customer Focused 93

GetFeedback

JANUARY 14, 2021

20 essential customer loyalty survey questions and surveying best practices.

Loyalty 307

Loyalty Customers 307

TechSee

JANUARY 14, 2021

With the number of new daily confirmed cases of COVID-19 in the UK exceeding 60,000, the country has officially entered its third national Coronavirus lockdown. Having recognised the need to provide customers with alternative support options over the last 9 months when on-site assistance was not feasible, more and more companies are turning to contactless service as a way to help their customers without stepping foot into their homes.

Consumers 109

Consumers Loyalty Customer Expectations 2021 109

One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. Otherwise, you reinforce stasis, or reliance on whatever worked yesterday. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

Innovation 91

Innovation Management Workshop Leadership 91

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

TechSee

JANUARY 14, 2021

If you’ve ever been tempted to smash your wireless router or take a bat to your smart thermostat out of sheer frustration, then you already have a pretty good idea of why we do what we do at TechSee. Never heard of TechSee? That’s ok, we may be a relatively new startup (founded in 2015) but we are really starting to make a splash, so expect to hear more about us going forward.

Wireless 109

Wireless 2021 2015 Technology 109

ChurnZero

JANUARY 14, 2021

ChurnZero is named the Momentum Leader, Highest Rated product, and the Best Relationship provider in the Customer Success category on G2. G2 #1 Momentum Leader. ChurnZero, the real-time Customer Success platform, has again been named the #1 Momentum Leader in the Customer Success category on G2 for the 7 th consecutive quarter in a row since the grid’s debut.

2021 96

2021 2018 Customer Satisfaction Touchpoint 96

Talkdesk

JANUARY 14, 2021

The pandemic is forcing businesses to rethink how they approach and invest in CX. Business leaders have been turning to technology to improve customer interactions for years now, but the pandemic has put customer experience (CX) transformation into overdrive. CX leaders are being forced to rethink how they approach and invest in CX. CX is critical to every business, but before the benefits of a successful CX strategy can be felt, business leaders must be capable of quantifying and measuring CX.

Net Promoter Score 96

Net Promoter Score ROI Effort Score Contact Center 96

PK

JANUARY 14, 2021

My colleague Martin Mehalchin and I recently had the opportunity to participate in a virtual panel hosted by Natasha Janic, Product Marketing Manager at Salesforce, at the NRF Big Show […]. The post How retailers can adapt: PK and Salesforce at NRF 2021 appeared first on PK.

2021 94

2021 Retail Marketing Management 94

Strikedeck

JANUARY 14, 2021

Mel Bilge shares her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position. The post Moving into CS Leadership Through Growth first appeared on Strikedeck | Customer Success Platform.

Leadership 59

Leadership Customer Success Customers Customer Engagement 59

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Kerry Bodine

JANUARY 14, 2021

In 2020, many contact centers were forced into “do or die” changes in order to overcome the challenges brought on by the pandemic. However, these often heroic changes haven’t come without their consequences. With the world still in a state of flux, how can global CX leaders navigate the uncertainties of 2021 while optimizing the changes they implemented in 2020?

Contact Center 71

Contact Center Webinar 2021 2020 71

Feedbackly

JANUARY 14, 2021

As a CX professional, you would be aware that customer experience is an indispensable aspect of an organization. But, if the upper management considers. Source.

Measurement 69

Measurement Customer Experience Management Customers 69

Call Experts

JANUARY 14, 2021

Employee experience can substantially impact how your business runs. One of the easiest ways to improve your team’s experience is by implementing an attendance management and call-out program. From old punch cards to administrative staff manually tracking call-outs in a spreadsheet, attendance management systems have historically cost companies a lot of time and money.

Management 52

Management Employee Experience Demo Information 52

Steve DiGioia

JANUARY 14, 2021

Customers need to know that you have their best interests at heart. As business owners or managers, we get too bogged down with the day-to-day machinations of business and forget the ultimate goal; to satisfy our customer’s needs. We forget what Peter Drucker famously said that the purpose of a business is to create and keep a customer. We focus more on payroll than the proper staffing needed to service our customers.

Customers 52

Customers Customer Journey Brands Management 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Forrester's Customer Insights

JANUARY 14, 2021

During my time in advertising, one of the top questions I was asked by clients was: How do we reach the next-generation consumer without alienating our current (aging) customer base? It’s a business problem that’s on the mind of every marketing leader looking to future-proof their brand. In addressing this question, the first step involves […].

Advertising 46

Advertising Consumers Customer Base Marketing 46

Vanilla Forums

JANUARY 14, 2021

There are a variety of different errors that your website or web pages could be experiencing, and it’s not uncommon to see some of these errors every now and then. Familiarizing yourself with these issues will help you understand what they mean and subsequently the steps you need to take to fix them as soon as possible.

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dscout People Nerds

JANUARY 14, 2021

Crystal Yan talks to us about the beauty working in the public sector and what happens when our careers hit close to home. .

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Forrester's Customer Insights

JANUARY 14, 2021

Early today, Intel announced CEO Bob Swan will be replaced by VMware CEO Pat Gelsinger. Facing stronger competitive challenges, Intel has struggled. As you can see, Intel’s stock (INTC) has languished while its peers grew exceptionally well. In the past 12 months, INTC stock lost 5.3% while Qualcomm (QCOM) gained 66.29%, AMD gained 80.18%, and […].

Information 61

Information Technology Management Customers 61

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

Kustomer

JANUARY 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Learn how Ed has adapted to new consumer needs by listening to the podcast below. Tips for Relating With The Customer. Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

Forrester's Customer Insights

JANUARY 14, 2021

In the wake of Covid-19, organizations must redesign mobility solutions to shape resilient and adaptive future workspaces.

Employee Experience 57

Employee Experience Technology Insights Customers 57

Ecrion

JANUARY 14, 2021

1. AI in Banking Customer Care | 2. Lending via Artificial Intelligence | 3. Improved Fraud Detection with AI |. 4. Chatbots for Banking Customer Service | 5. Anti-Money Laundering Technology. Artificial intelligence is a powerful type of software that has a large number of uses in nearly every industry. This is especially true regarding the banking sector, as it comes with plenty of utility that can help optimize certain processes.

Banking 96

Banking Financial Customer Care Communication 96

Interactions

JANUARY 14, 2021

Advancing consumer technology and the pandemic has made digital transformation a top priority for business leaders across all industries. What once was a nice-to-have has quickly escalated to a must-have for businesses wanting to compete in the modern age. And it’s no longer just about having digital channels, like websites and apps, but having an integrated system of digital accessibility so that customers can quickly and efficiently get done what they need. .

Multi-Channel 62

Multi-Channel Virtual Agent Customer Journey Omnichannel 62

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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Qualtrics

JANUARY 14, 2021

The success of a workplace wellness challenge is tied to the activities included in that challenge. Here are 18 ideas to increase participation and make your next challenge a big hit. Wellness challenges are a great way to engage employees and boost overall wellbeing. A successful challenge will foster some friendly competition while encouraging everyone on the team to work on building better habits.

Books 26

Books Events Employee Experience Article 26