InMoment XI

JULY 20, 2023

It seems like the internet is full of ChatGPT “hacks” these days. We are all inundated by articles and webinars that start with “How to Use ChatGPT to…” I have also had way too many conversations with my Gen-Z son and millennial colleagues about how they use the tool to make everyday tasks go by more quickly. And I wouldn’t be the true customer experience nerd that I am if I didn’t ask: “Could we customer experience (CX) professionals leverage ChatGPT customer experience survey questions?

Customer Experience 379

Customer Experience Customers Webinar Insights 379

Alida

JULY 20, 2023

Community is a feedback collection method built on trust. There are four reasons you might consider building one: deeper access, stronger engagement, faster time to insights, and centralized customer experience.

Feedback 173

Feedback Insights Customers Engagement 173

Team Support

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. However, support teams often encounter difficulties when using Jira, the popular project management and issue tracking tool. Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration.

Customer Satisfaction 98

Customer Satisfaction Demo Innovation Customers 98

COPC

JULY 20, 2023

Overview Service level is one of the most important metrics for a contact center to measure and manage and has been in place since contact centers evolved. However, in our consulting work, we find that this vital metric’s management and targets have yet to evolve from the original definition. Organizations are missing opportunities to view this metric differently to manage customer service delivery and its associated costs more effectively.

Measurement 71

Measurement Contact Center Metrics Definition 71

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

ClearAction

JULY 20, 2023

Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. AI is hot. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed.

Technology 62

Technology Customer Success 2009 Consulting 62

Magellan Solutions

JULY 20, 2023

Language learning has become a key factor in bridging cultural gaps and is essential in developing personal and professional backgrounds. However, learners often need help with overcoming obstacles in language acquisition. Good thing AI language tools expand the language learning resources that give learners the freedom when, where, and how to learn a language.

Communication 94

Communication Culture Interaction Call Center 94

SurveySparrow

JULY 20, 2023

Get this – your customers are talking, whispering, and sometimes even shouting out the secrets to your business’s success. Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

Cyara

JULY 20, 2023

In the age of AI and digital-first customer service, the definition of an excellent customer experience (CX) is in flux. Quality CX may be a moving target, but contact center managers can count on one thing with certainty: customer expectations are only getting higher.

Contact Center 52

Contact Center Definition Customer Expectations Customer Experience 52

SAP Customer Experience

JULY 20, 2023

Get ready for an enlightening dialogue on Quantum Computing in the upcoming Episode 8 of #labstalk. We are thrilled to host Mathias Kohler, Head of Security and Quantum Exploration, and Andrey Hoursanov, the pioneering Head of Quantum Exploration at SAP. This episode is a must-watch for anyone interested in the.

Customer Experience 66

Customer Experience Customers 66

Advertisement

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Optimove

JULY 20, 2023

What is email deliverability? Email deliverability measures the ability of an email to reach a recipient’s inbox without being filtered out or marked as spam. Moreover, it ensures that emails are successfully delivered to the intended recipients and they are not blocked or left undelivered. Guide to Advanced Customer Segmentation Download Now>> Why is email deliverability important?

Metrics 40

Metrics ROI Return on Investment Download 40

CSM Magazine

JULY 20, 2023

Today more than ever, the workplace is an area where flexibility and productivity converge to redefine traditional office norms. As organizations embrace the benefits of remote and on-site work, it becomes essential to establish a robust hybrid work policy. Keep reading to learn the key considerations and best practices for developing a comprehensive hybrid work policy that promotes employee well-being, collaboration, and performance.

Culture 40

Culture Communication Document Books 40

Optimove

JULY 20, 2023

First, we recognize the power of SMS as a game-changing marketing tool – 85% of customers would prefer to receive an SMS over a voice call or an email ( G2 ). Secondly, we believe that a ‘start with the customer’ approach is the only strategy capable of cultivating long-term loyalty, and long-term growth. By putting the customer at the heart of marketing strategy, communicating with them through the channels they’d prefer, and making the whole process a breeze, you can build SMS campaigns

Marketing 40

Marketing Multi-Channel Measurement Engagement 40

2020 Research

JULY 20, 2023

Let’s face it, you can’t be in two places at once. So sometimes, you just need a little extra help to lighten the load. Fortunately, Sago’s Managed Services are available to offer vital assistance. Our team of exceptional partners is prepared to step in when you are juggling multiple responsibilities and need some extra support. When you engage with Sago’s Managed Services, you can rely on us to provide comprehensive aid across all elements of your research project.

Management 52

Management Insights Engagement 52

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Comm100

JULY 20, 2023

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest AI tech to make its mark around the world, and it has the potential to transform higher education – for good and for bad. While there are dangers to ChatGPT , there are also many ways that it can be used to schools’ advantage.

Interaction 60

Interaction Feedback Engagement Article 60

BlueOcean

JULY 20, 2023

It seems so long ago now that Lockdown Life has faded into some barely-remembered bad dream, but the global changes it triggered are still top of mind, especially the ongoing dialogue/debate about the relative merits of work-at-home versus work-in-office. In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process.

Contact Center 294

Contact Center Travel 2020 Culture 294

Beyond Philosophy

JULY 20, 2023

I was at a drugstore standing before the vitamin shelves the other day. There are hundreds of bloody vitamin options. It got me thinking about how these various vitamin companies differentiate themselves and how that applies to non-vitamin-providing organizations, too. (To be fair, one vitamin bottle caught my attention. In large text, it read “Chillax.” But I will get back to that in a minute.

Marketing 108

Marketing Innovation Brands Customer Centricity 108

Brandwatch CX

JULY 20, 2023

With an endless stream of videos being uploaded to YouTube every day, which has got the most likes of all time?

95

95

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

kommunicate

JULY 20, 2023

Last Updated on July 20, 2023 Asking Alexa or Siri to order pizza is a common thing for most of us today. And nearly every website has a pop-up chatbot window for users or customers to ask questions, leave comments, or get recommendations. Yet, have you ever thought about what stands behind this? NLP and [.] The post NLP vs NLU: Understanding the Difference appeared first on Kommunicate Blog.

2023 68

2023 Blog Customers 68

SurveySensum

JULY 20, 2023

Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. After some browsing, I stumbled upon a cool-looking pair, but here’s the kicker: they only had it in size 30, and I needed a size 32. So, I asked a salesperson to help me. To my dismay, they informed me that they don’t have size 32 in-store. However, they suggested that I scan the product QR code on their online app.

Retail 52

Retail Feedback 2023 Social Media 52

Nasuni

JULY 20, 2023

IT teams are deploying cloud storage solutions to consolidate data silos and provide the flexibility needed to adapt to a changing business climate. But what if it were possible to eliminate on-premises storage altogether? A solution that delivered this capability would provide substantial savings by eliminating the on-premises infrastructure required for legacy file servers, NAS, backup, and disaster recovery.

Customers 52

Customers 52

Centercode

JULY 20, 2023

Every successful beta test starts with a great plan. Our software and hardware beta test planning kits are designed for larger teams with dedicated resources to get their beta test off the ground.

52

52

Advertisement

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Information

Nasuni

JULY 20, 2023

The menace of ransomware is driving increased security spending as organizations try to harden their systems against potential attacks, but ransomware is a new kind of threat. You can’t simply deploy tools to defend against the malware. You have to design your infrastructure for recovery.

52

52

Uplight

JULY 20, 2023

So far, Uplight has attended 6 industry events in 2023– and we have a busy late-summer and fall season ahead. At these upcoming events, we’ll be discussing EVs, customer-centricity, load flexibility, and more alongside utilities and industry experts. PLMA EV Symposium – August 9-10, Detroit, MI Visit table #4 to learn about Uplight’s EV Read More The post Wrap Up Summer & Kick Off Fall with Uplight at Upcoming Industry Events appeared first on Uplight.

Events 52

Events 2023 Customer Centricity Customers 52

Nasuni

JULY 20, 2023

I’m excited to announce that Pete Agresta has joined Nasuni as our first ever Chief Revenue Officer (CRO) joining an already incredible management team. As we kick off 2023, I’m humbled to lead a go-to-market team that continues to achieve extraordinary business milestones — recently passing the $100m ARR financial milestone – to the highest customer satisfaction ratings in the market – to amazing internal employee satisfaction survey results.

2023 52

2023 Financial Customer Satisfaction Marketing 52

Optimove

JULY 20, 2023

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

2023 58

2023 Brands Marketing Customers 58

Advertisement

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement