Sat.Sep 12, 2020 - Fri.Sep 18, 2020

5 Stakeholder Engagement Best Practices to Improve Customer Communication

Totango

Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you.

5 Proven Ways to Find Your Target Survey Respondents

ProProfs Chat

There lies an evident gap between junk data and quality feedback. In most cases, the right survey participants can bring the difference between a successful survey and a not-so-successful one. Now, modern entrepreneurs love to hunt for customer opinion. Great.

2020 52

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Is the Future of Retail, Physical or Virtual?

C3Centricity

Denyse Drummond-Dunn · Is the future of retail in the stars? Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they become available.”. Will the future of retail be without physical outlets?

From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program

BlueOcean

That RFP process is a grind, eh? The peak experience is when you finally get to call your new strategic partner and let them know they are the successful bidder. After that, it would be nice to take a breather.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Empathy Now Leads to Loyalty Later

Marley Wagner

More Trending

How Much Does It Cost to Give Great Customer Service?

ShepHyken

I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more for a better experience.

2020 129

Establishing Your Voice on Cross Functional Teams

One Millimeter Mindset

How do you establish your voice when working with cross functional teams? For some of you, this idea is completely daunting. Because cross functional teams have lots of “those” people on them. You know.

2020 77

Customer Experience: What B2B Can Learn from B2C

Marley Wagner

B2C 130

Popular Products Co-Created with Customers

Customers That Stick

Chip Bell innovates the world of customer service with the best practices of customer-centric organizations and provides powerful cutting-edge ideas and unique strategies that business leaders can immediately act on. Getting Inside Your Customer’s Imagination.

2020 85

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Amazing Business Radio: Geoff Webb

ShepHyken

Understanding Customers’ Values in a Digital Age. How AI and Human Partnership Can Create a Better Customer Experience. Shep Hyken interviews Geoff Webb , the Vice President of Products at PROS.

2020 104

How to create a winning customer engagement strategy and increase revenue

BirdEye

Welcome to the experience economy, where a winning customer engagement strategy sets your business apart from your competition.

2020 64

7 Best Customer Service Training Ideas for a Remote World

Benedict Clark

Three Challenges Logistics Providers Face and How Conversational AI Can Help

Interactions

We live in a time where you can click purchase on an online shopping order one day, and expect to receive the item in the mail the next. Speed, quality, and service are expected at every stage of the customer journey, regardless of the responsible party.

2020 68

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

Guest Post: The Power of Visualizing and Sharing Customer Service Feedback Data

ShepHyken

This week we feature an article by Elliott Sprecher, a marketing communications manager at JotForm. He writes about visualizing customer feedback in order to motivate your business to succeed. There are thousands of articles about the importance of customer service to your business’s success.

2020 90

The Most Important Customer Success Metrics to Track and How to Improve Them

Totango

Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. This knowledge comes with a responsibility to act.

Is Your Professional Services in Alignment with Your Experience Management? Part I

eglobalis

Professional Services in Alignment with Your Experience Management , customer success. The post Is Your Professional Services in Alignment with Your Experience Management? Part I appeared first on Eglobalis.

2020 89

Are You Your Colleagues’ Internal Go-To Resource?

One Millimeter Mindset

Who is your internal go-to resource or resources? You know. The people who have the right answers when you or your team hit a snag. And the folks with an endless network of currently unknown colleagues who have the capabilities – and answers – you seek. Don’t know?

2020 70

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

Propel CX Momentum With Quick Wins

Heart of the Customer

I’ve been writing about how to apply John Kotter’s change management work to CX. This week, I’ll tackle Step Six: Generate Short-Term Wins. The good news is that CX programs frequently excel at this.

2020 86

How operations managers can roll out a personalized customer experience in 5 steps

BirdEye

Does your business prioritize the customer experience? If you answered yes, we have a surprise for you. Statistics show that while 80% of businesses believe they offer superior customer experiences, only 8% of customers believe they receive one.

2020 66

Empowering remote support heroes with knowledge management

Talkdesk

This is a guest blog from Pratik Salia, product manager at Knowmax , a Talkdesk® AppConnect ™ partner. From finding the perfect working area to maintaining a daily, healthy routine, many of us have adjusted to working from home.

2020 73

Using Humor to Create the Unexpected Customer Experience

Daniel Group

In your personal buying, do you often experience humor in your interaction with providers? There are many reasons we do not experience humor. Humor in Customer Experience can be the bridge to making an emotional connection to your customers.

2020 72

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

How to Look at NPS Data?

SurveySparrow

In this day and age of disruptive e-commerce models, it is always word-of-mouth marketing that majorly drives consumer engagement and sales. . One of the finest ways to understand the impact of consumer experience on brand growth is to analyze the Net Promoter Score (NPS).

What is Live Chat? 5 Big Ways It Can Help Your Business

Bold360

Today’s customer expects quick responses across all channels, especially during an uncertain time of global pandemic and economic recession. Many customers justifiably don’t want to spend their valuable time waiting on the phone or writing an email that might not get a response for days.

2020 56

3 ways virtual agents can boost call center efficiency

Talkdesk

Self-service is a hot topic in the call center industry. From knowledge bases to virtual agents, the potential disruption that a solid set of self-service applications can bring to contact center efficiency and customer experience is unquestionable and justifies all the buzz.

Explaining the Net Promoter Score (NPS) 

Customercount

Find out more about the Net Promoter Score, a simple metric which is used to determine the loyalty of customers based on whether they would recommend you to a friend or colleague. The post Explaining the Net Promoter Score (NPS) appeared first on CustomerCount.

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.