ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . You want to be considered like a Sales or a Marketing department. The technology that drives a successful digital-led Customer Success program. Q&A Recap.

Customer Success 98

Customer Success Webinar Communication Interaction 98

BirdEye

FEBRUARY 21, 2023

Twitter Twitter is fast-paced and offers a lot of opportunities for real-time engagement. Instagram Stories and Instagram Live provide businesses with additional opportunities to increase engagement and connect with potential customers. Plus, learn about LinkedIn marketing hacks to grow your business.

Social Media 98

Social Media Management Multi-Channel ROI 98

ChurnZero

FEBRUARY 28, 2020

But, if you’re using digital communication, you have access to all sorts of “marketing” metrics to better understand your customers’ product and communication engagement. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

Confirmit

OCTOBER 18, 2018

Despite this fact, and irrefutable evidence that existing customers are more valuable than new ones, customer retention has often taken a back seat to driving sales. Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . You want to be considered like a Sales or a Marketing department. The technology that drives a successful digital-led Customer Success program. Q&A Recap.

Customer Success 52

Customer Success Webinar Communication Interaction 52

Second to None

MAY 8, 2018

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. No other marketing tactic comes close to matching this ROI.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

ChurnZero

FEBRUARY 21, 2020

This kind of engaging exchange, facilitated by active listening, builds the foundational trust required to grow long-term relationships. For example, to celebrate closing a long and challenging sales cycle, our Account Executive and his prospect-turned-customer wanted to share a beer together. Lean on your career experience.

Webinar 52

Webinar Return on Investment Customer Retention Customer Success 52

ChurnZero

SEPTEMBER 18, 2020

If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs. This is also not really a sales thing.

Webinar 64

Webinar B2B Return on Investment Customers 64

ChurnZero

MARCH 24, 2020

Forming parallels relationships makes it easier to keep your buyer engaged post-sale, through creating distinct spaces for strategic conversations vs. in-the weeds meetings, for trouble-shooting and the like. . . Reason #2: Keep the buyer engaged. Upcoming Webinar: Unpacking the Power of the Executive Business Review.

Webinar 60

Webinar Return on Investment Customer Success Customers 60

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

ChurnZero

MARCH 3, 2020

While the majority of the attendee base are CEOs and C-level Marketing and Sales roles, Customer Success professionals make up 10% of the audience, and they have a track of sessions dedicated to the practice. Pulse is dedicated to providing in-depth education and networking for anybody working in a post-sale, customer-facing role.

2020 72

2020 Customer Success Events Workshop 72

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

Gainsight

MARCH 21, 2019

You make the sale, close the deal. Every ex-customer is just another lead for a new sale. Number One: No return on investment—no return at renewal. Now, a lot of people think about onboarding as a limited engagement, but it’s actually ongoing. But is that true? Let’s play it out. What happens?

ROI 78

ROI Webinar Return on Investment Customers 78

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. Self-service is just another form of customer service, and it often carries the highest return on investment for two reasons.

ROI 40

ROI Return on Investment Customers Poor Customer Service 40

SmartKarrot

APRIL 15, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention and growth.

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

ChurnZero

MARCH 6, 2020

Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. At ChurnZero, we use Slack as a quick and easy way to share employee kudos and drive team engagement. The good news is that…. t wears that never gave them the con?

Customer Success 69

Customer Success Culture 2025 Webinar 69

ChurnZero

APRIL 3, 2020

But how do you systematically ensure they maximize their return on investment? To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. Q&A Recap.

Customer Journey Mapping 52

Customer Journey Mapping Webinar Customer Success Customer Journey 52

Stella Connect

MAY 11, 2017

By that I mean immediately, right on the front line—where service teams are actively engaging customers. Talk about a return on investment. It even has the power to turn the contact center from a cost center into a profit center by closing the service-sales gap.

Voice of Customer 40

Voice of Customer Contact Center Return on Investment ROI 40

ChurnZero

MARCH 20, 2020

Additional research showed that “[M]any of its Customer Success Managers fell short in this area, despite their technical backgrounds because they lacked the recent field experience needed to engage deeply with frontline operations teams.” Upcoming Webinar: Unpacking the Power of the Executive Business Review.

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

SurveySparrow

APRIL 23, 2023

Efficient Use of Resources Focusing on quality leads allows you to optimize your marketing and sales efforts. By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI).

B2B 52

B2B Marketing Social Media Advertising 52

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. They usually are licensed through a subscription sales model.

White Paper 71

White Paper Advertising Sales Social Media 71

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. This approach separated the pre-sales buyer’s journey from the post-sales customer journey. Product webinars. Case Studies. Datasheets.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

SmartKarrot

JUNE 30, 2021

Customer onboarding Training Engagement Product experience. User engagement User retention User performance User productivity User experience Brand perception Software utilization. This process is conditioning customers to the product so that they are engaged post adoption. Engage with customers inside the product.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Grade.us

JANUARY 28, 2020

Sales: Revenue derived from your services. A strong review portfolio directly correlates to increased sales and revenue. The more attractive your profile the better your return on investment. Make it a habit to ask clients to write reviews for your law firm once you’ve completed the engagement. Attraction.

Advertising 38

Advertising Information Consulting Seminar 38

Eptica

NOVEMBER 14, 2018

We provide a powerful platform , and my role as Customer Success Manager is to work with our clients so that they get real value and return on investment when using Eptica. They’ve really embraced the idea of having regular meetings and the engagement plan as they see the benefits it brings to them.

Customer Success 62

Customer Success 2018 2017 Return on Investment 62

Magellan Solutions

NOVEMBER 10, 2023

Try several forms, such as webinars, property tours with interactive experiences, and infographics, to see which ones your audience responds to the most. Email Marketing Email marketing is integral to real estate marketing since it requires constructing a personalized and well-structured email to increase customer engagement.

Marketing 52

Marketing Return on Investment ROI Social Media 52

CSM Magazine

NOVEMBER 8, 2019

The Workbooks survey revealed that SMEs found it difficult to ascertain the return on investment of their CRM applications: three-quarters of British companies surveyed found it impossible to quantify the value of their CRM investment. There were some concerns around cost, however. About Workbooks.

2019 45

2019 ROI Return on Investment Customer Relationship Management 45

Magellan Solutions

FEBRUARY 24, 2022

For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. This awareness and interest can be used to make sales right away like in TV and in the newspaper. Basically, B2B (Business to Business) lead generation deals with getting the information of businesses to pitch a sale.

Social Media 40

Social Media B2B B2C Sales 40

ChurnZero

MARCH 13, 2020

Access to real-time customer insights demands real-time customer engagement. For engaged customers, focus more on their processes and less on your product. Measurable: DON’T: Create a goal to “improve customer engagement” without having the tools and software in place to measure it. Register now!

Events 59

Events Webinar Metrics Customer Success 59

Education Services Group

JUNE 21, 2021

As one of the 17 capabilities of the ESG Customer Success Maturity Model , we interpret HCM as the systems and processes CS leadership puts into place to promote internal engagement on their team and enable their Customer Success team to thrive. MW: And this approach has allowed you to scale and grow your CS organization. And it was renewals.

Customer Success 52

Customer Success Management 2001 Customers 52

ChurnZero

MARCH 27, 2020

Had Clippy targeted his help based on users’ behavior and engagement, his saga may have ended differently. Highlight non-essential features, such as shortcuts, during a subsequent session once your users’ engagement is steady and they’ve had a chance to poke around. Don’t make the same mistakes as our clingy clip friend.

2007 52

2007 Customer Success Webinar Return on Investment 52

Grade.us

JUNE 2, 2020

We also develop a ton of marketing collateral, sales assets, and lead gen tools for our agencies to use to close clients. Point-of-sale (POS) and kiosk support mean you’re able to integrate your products and services into your business fully. The GatherUp crew provides monthly webinars to onboard, teach, and support regularly.).

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Pointillist

JULY 25, 2018

Ideally, they should be able to identify relevant questions about customer journeys and how engagement may enhance them. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Groups of 2 to 5 users are ideal so the trainer can provide personal attention to each user.

Customer Journey 43

Customer Journey Events Metrics Government 43

Confirmit

MAY 29, 2018

Confirmit’s customer engagement model, Confirmit Voices®, recommends you stay on top of all key sources of knowledge and feedback within your organization: Voice of the Customer. The State of Customer Experience – Time to Get Real By Claire Sporton, SVP, CX Innovation, Confirmit and Steve Hurst, Engage Business Media.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40