Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research.

Roadmap 63

Roadmap Insights User Experience Definition 63

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research. Arianna: How did I get here?

Roadmap 54

Roadmap Customer Insights Insights Definition 54

SurveySensum

JANUARY 24, 2024

Initially, Alice was excited about these feature requests from the product feedback surveys. But she knew that blindly implementing every feature request could lead to confusion rather than innovation. For example, prioritizing a streamlined onboarding process to enhance the first-time user experience.

Roadmap 52

Roadmap Feedback Demo Customers 52

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. ” won’t give you actionable feedback. Want to collect a wide range of user feedback at once?

Net Promoter Score 170

Net Promoter Score Customer Centricity Feedback Roadmap 170

SurveySparrow

NOVEMBER 29, 2023

Our tracker empowers users to achieve their fitness goals with advanced heart rate monitoring, sleep tracking, and personalized workout recommendations (Yes, you guessed it right. The sleek design and seamless integration with mobile apps enhance user experience. These are the features). Importance of Product Concept 1.

Consumers 52

Consumers Innovation Loyalty User Experience 52

SurveySparrow

NOVEMBER 28, 2023

Quality Improvement: Continuously improving existing features for a better overall experience. Innovation and Technological Advancements: Embracing cutting-edge technologies to stay ahead. User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features.

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

SurveySparrow

JULY 20, 2023

Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ ’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

Centercode

JANUARY 22, 2021

A perfected product doesn’t stop at functional — it provides an amazing user experience. But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. Exceeds customer expectations.

Roadmap 59

Roadmap User Experience Return on Investment ROI 59

Customer Bliss

NOVEMBER 15, 2018

Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. Samantha says: Customer experience isn’t about just coming up with personas and the needs by persona; I wish I had known that sooner.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

SurveySensum

MAY 14, 2024

The Voice of the Customer: Integrating Feedback into Data Streams A database is more than a collection of numbers and strings; it’s a repository for understanding customer experiences. It’s about turning customer feedback into a quantifiable asset that can directly influence product roadmaps and service enhancements.

Metrics 52

Metrics Demo Financial Feedback 52

Gainsight

SEPTEMBER 28, 2022

Implementing this approach requires a fresh approach to your product roadmap—because when you scale through retention and expansion, the primary goal is maximizing utility for existing customers so they’ll increase usage and be willing to spend more over time. Make space for quick wins to drive advocacy.

Roadmap 52

Roadmap Innovation User Experience ROI 52

Retently

MAY 2, 2023

While there are many ways to do that, measuring satisfaction levels and actively seeking relevant feedback is critical to improving customer journeys. When it comes to gathering customer feedback , the options are endless: comments, social media, emails, and chats with support teams. What is NPS, CSAT, and CES?

Customer Journey 142

Customer Journey NPS Demo Customer Satisfaction 142

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Take part in Atlas discussions and contribute to this innovative community. Register now.

2021 52

2021 Webinar Events Download 52

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Your network could be running well, and customers still could be having a bad experience while using it. A relief that requires patience.

NPS 98

NPS Net Promoter Score Customer Centricity Social Media 98

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

Gainsight

MAY 28, 2020

In previous posts , we shared our design values and our approach to implementing the experience. But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX.

Roadmap 52

Roadmap User Experience 2019 Brands 52

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2

Innovation 52

Innovation Roadmap User Experience Demo 52

West Monroe

JUNE 1, 2023

Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. To that end, performance incentives should align with desired behaviors—and feedback should always be actionable and tied to the product vision.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

ClearAction

SEPTEMBER 28, 2015

Agile marketing is a favorite technique used by the Optimizer, where rapid iteration of a process, with customer feedback, allows improvements toward optimizing it. Agile marketing is rooted in agile software design methodology, and agile innovation is in widespread use among R&D (research and development) departments.

Marketing 59

Marketing Reference Roadmap Metrics 59

Centercode

SEPTEMBER 29, 2020

They only see these programs as an insurance plan — a checkbox on top of other investments already made in critical areas like market research, quality, and user experience. Firsthand customer feedback that reduces internal bias. Ideas for feature enhancements that drive innovation and your product roadmap.

Insurance 84

Insurance User Experience Roadmap Insights 84

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff. that keeps the fish fed.

Roadmap 59

Roadmap Government User Experience Sales 59

ClearAction

SEPTEMBER 28, 2015

Agile marketing is a favorite technique used by the Optimizer, where rapid iteration of a process, with customer feedback, allows improvements toward optimizing it. Agile marketing is rooted in agile software design methodology, and agile innovation is in widespread use among R&D (research and development) departments.

Marketing 62

Marketing Reference Roadmap Government 62

SmartKarrot

MAY 19, 2022

Instead, you need to ensure the product team has its own product roadmap. They need to know customer feedback to improve the product, usability, user experience, and value. The concerned person is also responsible for obtaining customer feedback and delivering it to the product team. Technology. Bottom Line.

Sports 10

Sports Customer Success Customer Centricity B2B 10

SmartKarrot

DECEMBER 2, 2020

Build the processes that enable the post-sale customer onboarding and engagement experience to be optimized. Deliver clear insights to the product org that turn into product improvement priorities; work with prod/eng to create optimal feedback loops (effectively influence cross-functionally).

Customer Success 10

Customer Success Roadmap Sales Customers 10

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Capture feedback from those targeted users and turn it into insights.

Roadmap 59

Roadmap User Experience Feedback Insights 59

Gainsight

OCTOBER 5, 2023

Beta Group: Who can I tap to give me feedback on my Community before launch day? Now that you’re armed with the roadmap for your Community launch strategy, let’s get to building! Feedback Loops One of the many benefits of a Customer Community is the goldmine of user feedback that you can harness for your product roadmap.

Roadmap 52

Roadmap Feedback Measurement Social Media 52

SmartKarrot

MARCH 25, 2021

Asana uses dogfooding to engineer task lists, take feedback, run through interview questions, surveys, design the product roadmap, find bugs, capture user feedback, and understand product better. Instead of a set of random beta testers, employees who are like the customer-fit will help give the right feedback.

2011 10

2011 Roadmap User Experience Feedback 10

Gainsight

OCTOBER 5, 2020

Why should you involve your customers and users in the Product feedback and ideation process? Getting customer feedback isn’t a new concept. Your users interact with your product all day to solve their challenges, achieve their goals, and execute their work. The Classic One-Way Customer Feedback Process.

Feedback 52

Feedback Roadmap Social Media Customer Base 52

SmartKarrot

JUNE 30, 2021

User engagement User retention User performance User productivity User experience Brand perception Software utilization. Everett Rogers, a professor of psychology in 1962 developed a concept called ‘diffusion of innovations.’ The core areas that product adoption affects are-. Well, that’s simple.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Qualtrics

FEBRUARY 6, 2019

Design a data-driven product roadmap. Gather and measure feedback at every stage of development. Amy Lokey- VP of User Experience, Google. The goal is to unleash the potential in every team so they can produce innovative products. Who should go: Product managers, designers, innovators, and marketers.

2019 33

2019 Management Workshop 2018 33