Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 83

Insights Webinar Feedback Innovation 83

SurveySparrow

JULY 19, 2023

The Voice of the Customer (VoC) questions provides a reliable method to gain these insights. Before we dive into the article, the 55 best VoC questions, let’s explore some important factors affecting these questions, the value of their feedback and how SurveySparrow helps you make use of them. Performance 46.

Feedback 52

Feedback Insights Loyalty Programs Customers 52

InMoment XI

AUGUST 18, 2022

You need to craft a strategy that enables you to use customer and employee feedback to take action in strategic areas that actually improve the experience and map to business value. And if that’s ROI, you want to build a program that will allow you to capture insights that can be turned into actions that result in financial returns.

ROI 557

ROI Customer Experience Webinar Financial 557

Feedbackly

APRIL 12, 2023

Join our webinar with Zendesk to learn how companies can build stronger customer relationships and drive growth with the help of customer emotion data! To help our customers and friends stay ahead of the competition, we’re thrilled to announce our upcoming webinar collaboration with Zendesk , an award-winning customer service software.

Webinar 52

Webinar Measurement Government Feedback 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 98

Webinar 2021 Chief Customer Officer B2B 98

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

2024 52

2024 Feedback Demo Social Media 52

InMoment XI

NOVEMBER 2, 2022

All of your customer data needs to exist in one place, where it can be accessed from anywhere in the organization, meaning that the game changing insights you need to acquire new customers, keep the old ones, expand customer lifetime value, and cut inefficient or costly processes are all in one place.

ROI 493

ROI Return on Investment Airlines Call Center 493

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.

Feedback 83

Feedback Touchpoint Webinar Customers 83

Hello Customer

MARCH 15, 2023

There’s no denying it, most companies nowadays are searching for a solution to turn customer experience insights into something tangible and actionable. For example: what if the feedback categories don’t fully match with your internal KPIs ? By default, ISAAC already generates a fine-grained analysis on multiple levels.

Insights 52

Insights Feedback Transportation Touchpoint 52

Thematic

SEPTEMBER 12, 2021

Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In this article, we’ll dive into how companies leverage customer feedback analytics.

Metrics 117

Metrics Feedback NPS Loyalty 117

SurveySparrow

DECEMBER 25, 2023

Quickly turn valuable feedback into actionable insights for sustainable growth and success! Craft Conversations with Precision using NPS Software Unlock Insights, Boost Loyalty Please enter a valid Email ID. Insights on the Spot: TNPS gives you the power to know precisely how your customers feel right after interacting with you.

Net Promoter Score 52

Net Promoter Score Insights NPS Touchpoint 52

CloudCherry

MARCH 28, 2019

Insights shine a light on hidden opportunities. CX insights can help you connect experience to your business goals, beat the competition and deliver a consistently delightful experience to your customers. Gaining insight is essential to your success. Journey-based insights. Path Insights. Prescriptive Insights.

Insights 231

Insights CEM NPS ROI 231

SurveySensum

SEPTEMBER 5, 2023

A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. Dive into this blog to explore 11 actionable insights and uncover the full potential. Elevate services by incorporating direct customer support surveys to gather insights.

Insights 52

Insights Customer Experience Metrics NPS 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! It’s like a gold mine of insights that can propel your business to new heights. Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play.

2024 52

2024 Feedback Culture Demo 52

InMoment XI

OCTOBER 24, 2023

These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. This is where actionable insights come into play.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

Happy or Not

APRIL 26, 2023

Customer feedback is an essential tool for understanding the real experience your business offers. But can you set up the feedback collection in a way that produces the maximum amount of quality feedback? HappyOrNot Academy will help you use our solution efficiently, ensuring continuous feedback volumes and useful insights.

Feedback 36

Feedback Webinar Insights Measurement 36

Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 145

Customer Insights Insights Webinar Innovation 145

Feedbackly

OCTOBER 12, 2021

One of the biggest questions regarding the collection of customer feedback is: How can you make customer feedback work for your business?

Feedback 52

Feedback Webinar Customers Sales 52

Feedbackly

OCTOBER 12, 2022

To help you develop your Emotional Experience program further or to help you get started with it, we have put together this Q&A webinar. During her career, she has also led a startup intending to change the world of customer feedback collection – CX has always been in her heart. About the speakers. JAAKKO MÄNNISTÖ. EVELY KAASIKU.

Webinar 98

Webinar B2C Feedback Measurement 98

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 52

Webinar 2021 Chief Customer Officer B2B 52

Feedbackly

FEBRUARY 15, 2023

At this CXforum webinar, Jaakko from Feedbackly will show practical examples of how to use customer emotion data in action-taking to improve business results. Welcome to join another super practical CXforum webinar! Customer emotion can be evaluated in numbers, for example, with the help of the Emotional Value Index (EVI®).

Webinar 52

Webinar Measurement Feedback Customers 52

Alida

MAY 16, 2018

More than 100 senior leaders joined us on the Refinery Rooftop to network and hear how three industry-leading companies—BuzzFeed, Stanley Black & Decker and Group Nine Media—are transforming their company DNA to become insight-driven businesses. Stanley Black & Decker: Integrate insight at every stage of product development.

Insights 154

Insights Events Advertising Webinar 154

CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Access exclusive insights & discussion from customer-centric leaders: Jeff Shah, VP Customer Service, The New York Times.

Customer Service Strategies 52

Customer Service Strategies 2022 Webinar Customer Service 52

Feedbackly

OCTOBER 20, 2022

With multi-channel survey distribution, visual survey customization, and offline data gathering, these platforms offer users a streamlined service to manage feedback collection. Feedbackly specializes in experience for high-volume retail and service and offers physical terminals to gather feedback in-store. Functionality. Scalability.

Feedback 75

Feedback Multi-Channel NPS Webinar 75

InMoment XI

JULY 20, 2023

We are all inundated by articles and webinars that start with “How to Use ChatGPT to…” I have also had way too many conversations with my Gen-Z son and millennial colleagues about how they use the tool to make everyday tasks go by more quickly. It seems like the internet is full of ChatGPT “hacks” these days.

Customer Experience 379

Customer Experience Customers Webinar Insights 379

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. AI will transform methodological design, paving the way for even deeper insights.

Insights 64

Insights Marketing Innovation Roadmap 64

AskNicely

NOVEMBER 28, 2018

What advanced NPS users know is how to automate and act on their information daily, empower their staff, and use customer insights to retain more customers and grow their revenue. Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Register Now! Erik Linask. Save your spot.

NPS 60

NPS Webinar 2018 Net Promoter Score 60

Experience Investigators by 360Connext

JULY 14, 2020

In March of 2020, as Covid-19 first began disrupting the way we live and work, my team and I decided to put together a live webinar, called What Can CX Leaders Expect? As I write this in July of 2020, we’ve now run about 15 weekly webinars, and they show no signs of stopping. Customer Experience Questions require a CX Community.

Customer Experience 143

Customer Experience Webinar 2020 Presentation 143

CSM Magazine

OCTOBER 22, 2020

Registration is now open for the next Reuters Events Customer Service webinar: ‘Voice of the Customer: Creating a Seamless, Personalized Experience That Boosts Loyalty & Drives Revenue.’ Discover how to build the necessary tools to capture enough customer feedback, and incorporate this back into an effective service strategy.

Webinar 40

Webinar 2021 Loyalty Events 40

SurveySensum

MAY 9, 2022

But now that you’ve put in efforts to enhance customer experience and they are happy with you, what are you planning to do with their positive feedback? How to Leverage Positive Customer Feedback: Top 7 Ways. The top 7 ways to leverage positive customer feedback. And positive feedback helps you with exactly that.

Feedback 52

Feedback Chief Customer Officer Customers Webinar 52

inmoment

DECEMBER 10, 2019

Our webinar, “From Information to Innovation: Using Customer Data to Drive Product Innovation,” helps you identify ways to leverage your CX program to sustain product enhancements that delight customers and drive loyalty. Start by taking a hard look at the data you have available, whether it’s surveys, comments, or employee feedback.

Innovation 52

Innovation Feedback Webinar Customer Voice 52

SurveySensum

JANUARY 4, 2024

However, the issues arise when its feedback is not properly analyzed. The insights gathered from the survey should be properly analyzed in order to extract an action plan from it, especially the feedback gathered from the open-ended questions. The survey uncovered A LOT of insights.

NPS 52

NPS Webinar Banking Demo 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. This all owed customers to passively give direct feedback and Untappd to collect the needed information for customer segmentation. The second was an internal forum to share positive customer feedback. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. Telcos should also go the extra mile in seeking qualitative feedback.

Customer Centricity 83

Customer Centricity Telecommunications Webinar Feedback 83

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback Multi-Channel Touchpoint Customers 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback Multi-Channel Touchpoint Customers 52