ClearAction

DECEMBER 28, 2016

How to Drive Voice of Customer Insights Company-wide: 3 Steps Lynn Hunsaker. Who needs to hear customer feedback? Just your customer-facing staff? Why: satisfied customers make payroll possible — and everyone’s decisions, attitudes, and handoffs have a ripple effect on customer experience excellence.

Voice of Customer 59

Voice of Customer Customer Insights Insights 2010 59

InMoment XI

JULY 20, 2023

We are all inundated by articles and webinars that start with “How to Use ChatGPT to…” I have also had way too many conversations with my Gen-Z son and millennial colleagues about how they use the tool to make everyday tasks go by more quickly. An effective customer listening strategy is personal and targeted.

Customer Experience 379

Customer Experience Customers Webinar Insights 379

AskNicely

NOVEMBER 28, 2018

What advanced NPS users know is how to automate and act on their information daily, empower their staff, and use customer insights to retain more customers and grow their revenue. This customer-fueled approach to business growth has evolved into a culture shift. 2018 NPS Benchmark Study: Results and Reactions Webinar.

NPS 60

NPS Webinar 2018 Net Promoter Score 60

Wootric

DECEMBER 2, 2019

You may take a customer journey approach to tracking metrics like Net Promoter Score or CSAT, gathering feedback at moments that can make or break customer loyalty. It’s your job to analyze this data to surface opportunities for product improvement and better customer relations. 1) Frame Your Message.

Voice of Customer 52

Voice of Customer NPS Net Promoter Score Insights 52

Confirmit

JULY 25, 2017

Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights. In this panel of experts on this Roundtable webinar, learn how listening to the Voice of the Customer can increase profits and productivity across your entire organization. Voice of the Customer Webinars.

Insights 40

Insights Customer Insights Webinar Customers 40

GetFeedback

JULY 19, 2019

surveys, website studies, or the number of customer service interactions on Twitter). The number of insights gleaned from the data. Use that test as an opportunity to see how many surveys were filled out, to understand the quality of the feedback being received, etc. In this case, they search and analyze customer reviews.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. Telcos should also go the extra mile in seeking qualitative feedback.

Customer Centricity 83

Customer Centricity Telecommunications Webinar Feedback 83

Kayako

SEPTEMBER 10, 2015

Ex-Googler and founder of UserChamp Morten Lundsby is joining us for a webinar on Thursday 17 September. Don’t miss out – sign up now and join Morten in a look at ways to get more value out of your customer conversations. Product teams can benefit hugely from customer feedback. Register now! About Morten Lundsby.

Webinar 94

Webinar User Experience Feedback Insights 94

GetFeedback

SEPTEMBER 24, 2019

A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action to improve customer experience (CX). A successful program leads to higher return rates, fewer churns, and more loyal customers. . We’re not the only ones obsessed with the Voice of the Customer.

ROI 150

ROI Webinar Sales Loyalty 150

COPC

APRIL 1, 2024

They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. Customer-facing technologies encompass a range of AI-powered tools for direct customer interaction. Streamlining Customer Operations with AI Beyond the customer interface, AI is improving operational efficiency.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

Lumoa

FEBRUARY 21, 2023

In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. Here are some key insights. How do they apply customer feedback to enhance and transform the customer experience? According to Kerr, the tactical side of things comes first.

Omnichannel 83

Omnichannel Insights Customer Journey Mapping Touchpoint 83

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. What value are they delivering to their customers that your company is not?

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Lumoa

APRIL 21, 2022

When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. To me, that’s hugely positive. You have data.

Banking 83

Banking Customer Satisfaction Webinar Insights 83

Alida

OCTOBER 18, 2018

Scott : This is an exciting opportunity for some of our customers to share the insights they are using in their organisations, and the impact this is having. Please give everyone an introduction to your insight communities. The customer data we had previously didn’t give us the full picture. Introductions.

2018 113

2018 Webinar Insights Customers 113

Alida

JUNE 27, 2016

Most companies today strive to become more customer-centric—it’s simply good business. They use customer feedback to make data-backed decisions, and rely on customer intelligence software like insight communities. The panel discussion explored the value of having authentic, timely and contextual customer feedback.

Insights 145

Insights Consumers Feedback Advertising 145

Lumoa

APRIL 18, 2023

Due to the sheer volume of tools used and data collected, it has become cumbersome and time-consuming—and sometimes near impossible—to generate useful insights at the pace necessary to stay ahead of the competition. NLP has made feedback analytics way more accessible. Enter Natural Language Processing (NLP).

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

BirdEye

JANUARY 19, 2023

With this kind of analysis, companies can achieve a better understanding of their customers and provide a more tailored experience that improves customer satisfaction and retention. Social monitoring keeps brands engaged with their audience, while they obtain insights that allow them to deliver better service and experiences.

Social Media 98

Social Media Brands Information Feedback 98

2020 Research

AUGUST 29, 2022

Rob Berger, Executive Vice President of Global Quantitative Research, and Tom Doulos, Vice President of Client Service Operations at Schlesinger Group, presented a webinar Aug. This can be done through a branded insight community (IC). Continue reading for a full overview of this webinar. Financial Services – European Bank .

Brands 52

Brands Banking Webinar Insights 52

Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. Need help getting started?

Customer Success 101

Customer Success Customer Journey Mapping 2024 Automotive 101

Qualtrics

OCTOBER 23, 2015

That’s why giving customers opportunities to provide feedback and ask for assistance at key touch points is absolutely critical to creating and maintaining an exceptional digital customer experience. How the framework helps dictate improvement priorities for your site to drive greater customer conversion, retention and loyalty.

Webinar 38

Webinar Measurement Customer Experience Feedback 38

Gainsight

SEPTEMBER 8, 2020

Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience. Another pressing problem plaguing customer success? So how can we build a team with comprehensive knowledge and insights? Gainsight PX.

Webinar 52

Webinar Customer Success Customer Journey Events 52

NICE inContact

AUGUST 21, 2019

While the value of Voice of the Customer (VoC) programs seems obvious, many companies still struggle with building one. It is either because they don’t have enough data on the customer or the data is silo-ed and not integrated or there is no organizational alignment to execute on customer insights.

Contact Center 54

Contact Center Customer Experience Effort Score Call Center 54

NICE inContact

AUGUST 21, 2019

While the value of Voice of the Customer (VoC) programs seems obvious, many companies still struggle with building one. It is either because they don’t have enough data on the customer or the data is silo-ed and not integrated or there is no organizational alignment to execute on customer insights.

Contact Center 54

Contact Center Customer Experience Effort Score Call Center 54

Playvox

AUGUST 11, 2022

Various teams need insights into customer issues and needs, from the C-suite to product managers, as well as designers, researchers, and marketers. With this data, stakeholders across the business can make better decisions based on customer feedback. All of this has an impact on your chat analytics and reporting.

Insights 83

Insights Article Contact Center 2022 83

Clarabridge

AUGUST 26, 2015

We looked to three Customer Experience (CX) professionals for tips on how to get buy-in at larger companies: Kim Zieroth, Senior Customer Loyalty Manager at GE Healthcare; Cheryl Cargill, Customer Insights and Text Analytics Leader at GE Power and Water; and Mason Nelder, Director of Social Media and Digital Strategy at Verizon.

CEM 70

CEM Webinar Healthcare Social Media 70

Totango

FEBRUARY 14, 2020

How Customer Success and Marketing Can Work Together Effectively. When you align marketing with customer success, everyone wins. Marketing can use customer insights from the CS team to create campaigns that speak more directly to specific audiences. Instead, they can kickstart the research themselves.

Customer Success 98

Customer Success Marketing Events Customers 98

Confirmit

APRIL 22, 2019

Ecore’s Voice of the Customer program measures and monitors the customer experience at many stages of the customer journey. It also delivers customer insights that are used by stakeholders all over the business to drive decision-making. Voice of the Customer Webinars.

Customer Experience 40

Customer Experience Webinar Download Customer Journey 40

QuestionPro Audience

AUGUST 21, 2017

Ray Poynter, from the NEWMR and The Future Place, and I will be discussing this topic and more in an upcoming webinar on Wednesday, 8/23. In addition, closed looped feedback or collaborative qual are two other paths that a research can take to tackle business problems. For these, you’ll have to join us on the webinar.

Webinar 68

Webinar Feedback Insights Customer Insights 68

SurveySparrow

NOVEMBER 29, 2023

Customer-Centric Concept: Building strong customer relationships Prioritizing customer experience and satisfaction to foster brand loyalty. Personalization of products and services based on individual customer preferences. Responsive customer support and engagement to address concerns and feedback.

Consumers 52

Consumers Innovation Loyalty User Experience 52

Alida

AUGUST 27, 2018

Challenge 3: Feedback is slow, expensive and not scalable. Given the consumerization of the industry, health care organizations need to incorporate the voice of the patient in their decision making in the same way that other industries rely on customer insight and data.

Hospitality 95

Hospitality Retail Leadership Measurement 95

InMoment XI

JANUARY 12, 2010

Be sure to check out the Jan 21 webinar with Todd Rowe of SAP as he discusses why a survey is not enough for a complete VOC program. In this webinar, Todd will discuss: – The new role of surveys in the world of customer feedback / customer insight – New ways to listen to. View Article

Webinar 200

Webinar Marketing Customer Insights Article 200

InMoment XI

JANUARY 12, 2010

Be sure to check out the Jan 21 webinar with Todd Rowe of SAP as he discusses why a survey is not enough for a complete VOC program. In this webinar, Todd will discuss: – The new role of surveys in the world of customer feedback / customer insight – New ways to listen to. View Article

Webinar 200

Webinar Marketing Customer Insights Article 200

InMoment XI

JANUARY 12, 2010

Be sure to check out the Jan 21 webinar with Todd Rowe of SAP as he discusses why a survey is not enough for a complete VOC program. In this webinar, Todd will discuss: – The new role of surveys in the world of customer feedback / customer insight – New ways to listen to. View Article

Webinar 200

Webinar Marketing Customer Insights Article 200

Qualtrics

FEBRUARY 17, 2021

have realized that customer experience analytics and direct customer feedback are the hallmarks of building effective situational intelligence. CX teams have come a long way in helping digital product teams incorporate customer research and voice of customer data into problem resolution, product planning, and design scenarios.

E Commerce 26

E Commerce Webinar Metrics E-support 26

Confirmit

SEPTEMBER 20, 2018

Capturing feedback from customers and taking action on individual cases is table-stakes these days. It’s a great improvement over the past, but today’s “one-click” world means customers expect more. Incorporating customer insights into the daily lives of employees is a real challenge.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40

Confirmit

APRIL 18, 2019

Capturing feedback from customers and taking action on individual cases is table-stakes these days. It’s a great improvement over the past, but today’s “one-click” world means customers expect more. Incorporating customer insights into the daily lives of employees is a real challenge.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40