Thematic

APRIL 17, 2019

I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome. Thank you so much Arianna.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Thematic

APRIL 17, 2019

I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap?

Roadmap 63

Roadmap Insights User Experience Definition 63

SurveySparrow

NOVEMBER 28, 2023

Flexibility allows you to respond to customer feedback and market shifts swiftly. Roadmap Alignment: Embed Kano Analysis into your product development roadmaps. Workshop Magic: Host Kano workshops. Surveys, interviews, and feedback sessions are your tools to understand what they truly want. #3

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

SurveySparrow

AUGUST 30, 2023

Empathy in Action: How to Deliver Great Customer Experiences At Scale Authors: Tony Bates and Dr. Natalie Petouhoff Empathy in Action isn’t your typical book; it’s a roadmap to mastering the magic of empathy in the realm of customer experiences. But this book isn’t just about theory; it’s a roadmap to transformation.

Books 52

Books Customer Experience Roadmap Loyalty 52

SurveySparrow

AUGUST 28, 2023

Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience. 5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices. Adjust your tours and tutorials based on their feedback.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

ChurnZero

MARCH 22, 2023

This roadmap focuses your team on high-priority items, keeps your costs aligned with your segmentation plan, and highlights where you need to apply resources—both people and technology. Even better, ask some of your customers for feedback! Join Kristen at ChurnZero’s RYG Workshop in Austin, Texas on March 23.

Customer Success 97

Customer Success Touchpoint Financial Customer Journey 97

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. The real time feedback makes everything feel world-shakingly important. In the absence of a roadmap, how can a team prioritize what they work on?

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. The real time feedback makes everything feel world-shakingly important. In the absence of a roadmap, how can a team prioritize what they work on?

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. The real time feedback makes everything feel world-shakingly important. In the absence of a roadmap, how can a team prioritize what they work on?

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. The real time feedback makes everything feel world-shakingly important. In the absence of a roadmap, how can a team prioritize what they work on?

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Wootric

AUGUST 20, 2020

Strategically adding features based on customer feedback and testing them to see how users respond is where it’s at. “Establishing a process for taking action on customer feedback is an easy way to boost customer lifetime value. This feedback is incorporated into the product roadmap. That’s to be avoided, no doubt.

Roadmap 88

Roadmap E-support NPS Feedback 88

ClearAction

DECEMBER 31, 2016

Arrange action planning workshops for originating departments. Conduct cross-functional workshops to identify silos and plan ways to make the journey smoother. Let customers give you feedback how and when they want. Conduct an action planning workshop with every business unit on a regular basis, at least annually.

2017 81

2017 Customer Experience Workshop Customer Journey Mapping 81

SurveySensum

FEBRUARY 1, 2021

Taking action from the feedback is the reactive approach. The feedback you gather in a VOC program, you listen to it and take action accordingly. Instead of waiting for customer feedback, you know what is happening at every touchpoint throughout the customer journey. helps you set and prioritize your roadmap plan.

Customer Journey 52

Customer Journey Customer Journey Mapping Workshop Customer Centricity 52

CSM Magazine

JULY 11, 2023

Regularly engage with customers to gather feedback, understand their experiences, and identify areas for improvement. Embrace these principles to foster a culture of continuous improvement and responsiveness to customer feedback. Regularly review and adjust your product roadmap based on market insights and customer feedback.

Management 40

Management Workshop Roadmap Communication 40

SurveySparrow

NOVEMBER 24, 2022

It has advantages and is great for collecting customer experience feedback using its in-built user research methods. It is one of the best ways to collect feedback through surveys. SurveySparrow lets you gather contextual feedback at the right time, right place, and from the right people. SurveySparrow. Signup for Free.

2023 52

2023 Net Promoter Score Feedback Workshop 52

SurveySensum

FEBRUARY 27, 2024

But how do you improve it for your company – BY LISTENING TO THE VOICE OF YOUR EMPLOYEES (with the help of a robust employee feedback tool , of course!) This can include training programs, skill-building workshops, access to educational resources, and opportunities for career advancement.

Metrics 52

Metrics Culture Demo Healthcare 52

ChurnZero

MARCH 22, 2023

This roadmap focuses your team on high-priority items, keeps your costs aligned with your segmentation plan, and highlights where you need to apply resources—both people and technology. Even better, ask some of your customers for feedback! Join Kristen at ChurnZero’s RYG Workshop in Austin, Texas on March 23.

Customer Success 59

Customer Success Touchpoint Financial Customer Journey 59

Clarabridge

MAY 9, 2018

With a roadmap to success, of course! Roadmap to Success: Taking Your CX Program to the Next Level. According to the Temkin Group, 63% of companies are soliciting feedback from customers, but only 24% are making changes to their business as a result of the insights. Deriving New Insights from Your Data.

2018 40

2018 CEM Roadmap Contact Center 40

Kerry Bodine

APRIL 17, 2018

A face-to-face workshop with your employees and your customers can be an organization-changing experience. Leaders who are new to the customer workshop approach are usually apprehensive about three things: “No one will want to come!” Whether we like it or not, customers come to workshops with their own agendas.

Workshop 48

Workshop Roadmap Presentation Customers 48

Centercode

APRIL 9, 2020

Over the course of three days, attendees picked up new tips and techniques, workshopped their programs, networked across industries, and brought their experiences to the table in the largest gathering of customer testing professionals yet. He also shares insights into our roadmap for 2020. Can’t wait to start using it.

Roadmap 72

Roadmap Demo 2020 Definition 72

Wootric

AUGUST 19, 2020

Strategically adding features based on customer feedback and testing them to see how users respond is where it’s at. “Establishing a process for taking action on customer feedback is an easy way to boost customer lifetime value. This feedback is incorporated into the product roadmap. That’s to be avoided, no doubt.

Roadmap 52

Roadmap NPS E-support Workshop 52

SurveySparrow

APRIL 26, 2023

Variety is key, so mix it up with workshops, online courses, mentoring, and more. Last but not least, encourage open communication and feedback. When creating an Individual Development Plan, involve your manager, mentor, or colleagues to gain their insights, support, and feedback.

Measurement 52

Measurement Feedback Workshop Roadmap 52

Alida

NOVEMBER 8, 2017

Then one day a consultant from our ERP vendor came onsite to hold a workshop. I’m incredibly grateful for the relationships I’ve built during my career with my customers based on the same ideals I witnessed in that workshop almost 20 years ago. What’s on your roadmap for customer initiatives at Vision Critical? Absolutely.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

SmartKarrot

OCTOBER 13, 2022

Keeping in close contact with your customers to discuss all things speech, drive customer objectives, facilitate and run workshops. Presenting the product roadmap, allowing for 360° feedback to make sure the products and customer expectations are consistently aligned.? Apply here: [link].

Customer Success 19

Customer Success Workshop Roadmap Document 19

SmartKarrot

MARCH 30, 2022

Help drive Product Management roadmap through the voice of the Customer. Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans. Help communicate customers’ needs to the Product team and help shape the product roadmap.

Customer Success 19

Customer Success Roadmap Workshop Document 19

CCO Council

OCTOBER 2, 2019

As well, this function must have the ability to determine both the customer and business impact of this feedback. Another capability is the Roadmap & Strategy function. day workshop designed for senior executives from marketing, customer care, services, other critical customer-facing roles, AND their cross-functional teams.

Chief Customer Officer 40

Chief Customer Officer Effort Score Metrics Workshop 40

SmartKarrot

FEBRUARY 9, 2023

Promote user adoption through a variety of touchpoints, such as workshops, product roadmap discussions, training, and forming connections with a number of champions and power users. Establish quarterly business reviews (“QBRs”) to gauge the health of your customers, get feedback, and communicate planned product upgrades.

Customer Success 19

Customer Success Workshop Roadmap Customers 19

Gainsight

AUGUST 10, 2020

A lot of valuable insights, relevant questions, and real-time workshopping. The CS org is a gold mine of feedback and potential innovation for your product team to leverage. While you can’t enable every single request you get from customers, you must find a way to synthesize and prioritize the top feedback and put it to good use.

Leadership 59

Leadership 2020 Events Customer Success 59

SmartKarrot

SEPTEMBER 6, 2021

Facilitate workshops to help the users understand the product and the advantages. Drive product adoption by learning customers’ goals and suggesting ways to help achieve them through process, product and roadmap requests. Suggest improvements to client administrators and obtain feedback on the performance.

Customer Success 19

Customer Success E-support Workshop Roadmap 19

SmartKarrot

OCTOBER 5, 2023

Leverage Customer Feedback Your customers might have already hinted at potential upsell opportunities in their feedback. Regularly review feedback, understand their needs, and act on it. Feedback should not be once a year, neither they need to follow a rigid structure. Feedback can be organized or even unstructured.

Workshop 10

Workshop Customer Journey Mapping Customer Journey Feedback 10

SmartKarrot

FEBRUARY 3, 2021

Plan and lead the onboarding and implementation of new customers onto the platform by scheduling demos, events, presentations and workshop sessions as needed. Provide feedback and data insights to the customers and help them to understand the analytics provided. Apply here: [link].

Customer Success 10

Customer Success Competitive Advantage Workshop Roadmap 10

Qualtrics

AUGUST 6, 2020

At a time when every organization is looking for a roadmap forward , this book outlines the ultimate method for adapting your business for an ever-changing world - during the current pandemic and long after it. Unlearning explained. In fact, the most challenging obstacle we face is ourselves according to O’Reilly.

Webinar 26

Webinar 2020 Workshop Retail 26

BirdEye

MARCH 17, 2023

An inability to get authentic team feedback. Network online or attend industry-specific events, including workshops, seminars, and conferences, to make new connections with potential clients and other consultants. Inefficiencies in systems, processes, and decision making. An inability to achieve goals repeatedly.

Consulting 98

Consulting Social Media Financial Sales 98

SmartKarrot

JULY 2, 2021

Conduct group refresher workshops and webinars. Use customer interactions to identify new requirements and help define the future development roadmap. Have regular review meetings with clients to review and pitch employee engagement strategies, new products and services and manage and implement feedback.

Customer Success 10

Customer Success Seminar Workshop Roadmap 10

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Identify product feedback from customers, spotting trends and surfacing to help shape the product roadmap. Conduct on-site and remote meetings, awareness workshops and business reviews.

Customer Success 10

Customer Success Roadmap ROI Workshop 10

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. So when we sit in workshop one of the P&Q Challenge and ask the simple but catalytic question ‘what is quality?’, Still not the first words that trip of the tongue when you hear feedback about a call centre experiences.

Insurance 40

Insurance Multi-Channel Chief Customer Officer Travel 40

SurveySensum

JULY 14, 2020

Adrian Swinscoe – Customer Service & Experience Advisor, Speaker, Workshop, Masterclass Leader. He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019.

2020 132

2020 Customer Experience Magazine Consulting 132