BirdEye

NOVEMBER 27, 2023

Tackling modern business challenges with Birdeye Reports Managing customer experience (CX) and online reputation pose various business challenges. Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM).

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Insights Social Media Multi-Channel Net Promoter Score 113

delighted

NOVEMBER 3, 2022

This is a guest contribution post by Christopher Beck, Senior Product Manager at GoodRX. If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap?

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Roadmap Effort Score Management Feedback 84

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

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Roadmap Metrics 2023 Feedback 52

Feedbackly

SEPTEMBER 26, 2023

Consider it a winning roadmap to stay ahead of the curve! Emotional Insight as a CX Game-changer Understanding one’s targeted audience in and out will remain a central goal, but it will require a deeper and more nuanced approach. However, without data-driven insights, it’s only going to be guesswork about how your customers feel.

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Management ROI Touchpoint Roadmap 98

CSM Practice

JUNE 24, 2021

How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? 3-Phase Customer Success Product Roadmap Strategy.

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Roadmap Customer Success Customer Centricity Presentation 59

CSM Magazine

JANUARY 24, 2023

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers. Product Managers are primarily responsible for identifying customer needs and the larger business objectives that their product or feature will fulfill.

Insights 52

Insights Management Roadmap Feedback 52

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. Robert is responsible for leading the Business Development, Client Marketing, and Strategic Account Management teams. The post Strategic roadmap to deliver new-age customer experiences appeared first on Uniphore. Register Now. You can unsubscribe anytime.

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Roadmap Customer Experience Webinar Contact Center 52

SurveySparrow

JUNE 2, 2023

These insights can help you identify areas that need improvement. Our omnichannel experience management platform can help you gather invaluable customer feedback, analyze it, and implement actionable changes that can take your ecommerce experience from good to great. This is where data comes in. Learn more here.

E Commerce 52

E Commerce Roadmap E-support Customer Experience 52

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

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Roadmap Presentation Sales Return on Investment 81

Gainsight

JANUARY 31, 2019

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. Because your customers are the most important source of information when it comes to prioritizing your product roadmap. In short, it’ll make your life way easier.

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Roadmap NPS Insights Customer Success 75

Integrity Solutions

SEPTEMBER 23, 2021

The Right SUPPORT which entails: Managers at all levels consistently communicating the organization’s vision Managers articulating “what good looks like,” modeling and coaching to new behaviors and skills Celebrating and rewarding success as it is earned.

Roadmap 71

Roadmap Sales Leadership Insights 71

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Could you please share what leading the insights team encompassed? Interview with Arianna McClain, Director of UX at Cruise. Alyona: Awesome.

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Roadmap Customer Insights Insights Definition 54

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Could you please share what leading the insights team encompassed? How did you get into this exciting field?

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Roadmap Insights User Experience Definition 63

Retently

MAY 10, 2018

Just like it’s difficult to drive to a new destination without a definite plan for how to get there, trying to build, launch and market a new product without a clear product roadmap guiding the development process is an exercise in vain. Net Promoter Score® can play a crucial role in your product roadmap improvement. Detractors.

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Roadmap Net Promoter Score NPS Feedback 68

Thematic

SEPTEMBER 1, 2021

Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? Read on to learn how to use our powerful analytics for deeper customer insights. These insights help Product Managers to prioritize issues that matter. What is chat analytics?

Customer Insights 114

Customer Insights Insights Feedback Demo 114

SurveySparrow

JANUARY 4, 2024

It’s your data roadmap, making navigation a breeze. It’s like having a visual roadmap to guide your marketing decisions. Key Features Trend Focus with Total Insight: They track trends like line charts and emphasize the total impact. Key Features Three-Dimensional Insight: Bubbles introduce a third dimension.

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Insights Roadmap Sales Information 52

SurveySparrow

JULY 20, 2023

Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ ’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.

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Insights Customer Experience Social Media Customer Centricity 52

Bold360

APRIL 6, 2021

With a clear view from the frontlines of what Bold360 customers have been experiencing, Customer Relationship Manager Shai Horstock explains the shift enterprises have had to make in order to become nimbler, a change that won’t (and shouldn’t) go back to the pre-pandemic normal. That’s far removed from the five-year roadmap approach.”.

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Roadmap E Commerce Telecommunications Customer Relationship Management 52

8x8

FEBRUARY 21, 2019

This roadmap will get you started on the road to success. This ensures that you’re using speech analytics to think creatively and gain meaningful business insights. Join our upcoming webinar on February 27th for a live look at how you can use speech analytics and quality management to drive results in your business.

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Roadmap Net Promoter Score Contact Center Document 85

Experience Investigators by 360Connext

JANUARY 5, 2022

You asked your frontline teams, like customer service agents and customer success managers, about what they were hearing directly from customers. You worked hand in hand with the product team on their future roadmap to better align with customer needs and share with them the results of their hard work.

2022 369

2022 Customer Experience Customer Journey Mapping Customer Journey 369

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! For product managers, this might be your NPS (Net Promoter Score) or CSAT (Customer Satisfaction Score).

Feedback 71

Feedback Management Net Promoter Score Roadmap 71

Totango

APRIL 12, 2022

Let’s take a look at her top 10 insights. Top 10 Insights from Customer Success Executives. Executives and boards of directors understand this and anyone who wants to move into a senior management role in a large organization needs to understand this concept and operate with this mindset. .

2022 83

2022 Customer Success Insights Customer Journey 83

SurveySparrow

JULY 23, 2023

” This quote beautifully captures the essence of Customer Experience Management (CEM). These Cuctsomer experience management tools are the key to unlocking customer satisfaction and elevating their journey with your brand. Rich Insights: Analyze responses in depth with detailed reporting and analytics.

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Customer Experience Management 2023 CEM Customer Experience 52

ChurnZero

FEBRUARY 29, 2024

You’ll also unlock a goldmine of insights and signals that can predict customer behavior, identify potential churn, and uncover upsell opportunities. We often hear that change starts at the top, but that’s not always the case; you can manage up too. 4: Which automations make the most impact in sharing support insights?

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Insights Customer Success Webinar Culture 52

Alida

NOVEMBER 25, 2019

An insight roadmap is a plan to keep your organization focused on customer centricity. It brings together stakeholders to agree on key objectives that your insight community will inform. It will help operationalize your community and give the insight community manager a path forward to inform the business.

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Roadmap Customer Centricity Insights Information 130

Customer Bliss

AUGUST 23, 2018

In today’s conversation with Anand Sampat , the head of customer experience for c2c , a public London commuter train that services 40,000 daily commuters, we discuss how he manages the customer experience for a service that so many people rely on. 5 Steps to CX Management in the First 3 Months of Your Leadership Role.

Transportation 129

Transportation Management Chief Customer Officer Roadmap 129

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers?

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Call Center Contact Center Management Omnichannel 52

Gainsight

DECEMBER 19, 2023

If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey. Realized Value and Future Roadmap The tangible benefits of Comeet’s revamped customer journey are evident.

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Customer Journey Customer Journey Mapping Roadmap Customers 97

CSM Magazine

MAY 26, 2023

In the current dynamic business landscape, managing data effectively has become a crucial aspect of streamlining operations. With the rapid expansion of information, organizations that leverage efficient data management strategies can quickly turn mountains of data into key insights that drive decision-making and propel growth.

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Management Government Roadmap Measurement 52

CSM Magazine

MARCH 3, 2021

Service optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information—across all disciplines and teams—to provide real business efficiency and optimal service delivery. For any B2B business, Service Optimization is the key to achieving business success.

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B2B Roadmap 2003 Competitive Advantage 105

Wootric

APRIL 7, 2021

In the world of software development, Product Managers must integrate customer insights — delights, frustrations, and pain points — into product development. During startup mode, it’s easy to interact with customers every day, inputting their feedback directly into product roadmaps. . First, though, you need to get the feedback.

Feedback 52

Feedback Management Customer Journey Mapping Net Promoter Score 52

Kustomer

APRIL 28, 2022

This is why it’s so important for leaders company wide to be on the same page when it comes to customer life cycle management. So you want to set up not only a journey framework, like a customer life cycle, but also a management process to start working from insight to implementation, not do it once, but continuously.”.

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Management Customer Journey Roadmap Customer Service 97

delighted

DECEMBER 7, 2021

Guest post contribution by Samidha Visai, Product Manager at Secureframe. There is a bottom-up approach to product adoption within the office, and as with any product, end-users often do have the best insight into which products actually work and are most helpful. Align teams. Additional product-led growth resources.

Insights 75

Insights B2B 2019 Feedback 75

SurveySensum

OCTOBER 17, 2023

A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. Look for a tool that provides robust data analytics and insights. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback.

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Feedback Management NPS Customer Satisfaction 52

Gainsight

DECEMBER 20, 2023

And this data can only come from effectively capturing and acting on insights measured through product analytics. According to the 2023 GartnerⓇ Market Guide for Product Analytics for Technology and Service Providers, “Currently, close to half (46%) of all product managers have stepped up efforts for customer-centric insights.

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Customer Centricity 2023 Roadmap Insights 52

BirdEye

NOVEMBER 28, 2023

The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. It’s a common headache for businesses today across sectors as they need a streamlined and efficient online reputation management process. The result?

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Management E Commerce Healthcare Hospitality 57

Gainsight

MARCH 7, 2022

That wasn’t the only important insight we heard. It’s important to] have a structured feedback process for product roadmap and development, as well ongoing feedback for improvements for increasing adoption and value,” said Toolika Kapur, a Global Vice President of Transitions & Empowerment Programs. .

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Customer Success Roadmap Chief Customer Officer Feedback 103