Thematic

APRIL 3, 2024

By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey. Each touchpoint—from discovery to purchase and beyond—reveals valuable insights. Step 3: Analyzing Data and Deriving Insights Data alone is just information. " mentality.

Social Media 62

Social Media Feedback NPS Insights 62

Thematic

JULY 11, 2022

One of the best approaches is to uncover themes in the data using thematic analysis. Thematic analysis is a systematic method of analyzing qualitative data. It enables you to find rich, useful insights quickly, and organizes your data so that you can easily see context. This is where thematic analysis comes in.

Roadmap 77

Roadmap Banking NPS Feedback 77

Thematic

SEPTEMBER 22, 2021

The majority of qualitative data analysis still happens manually. Second, there is an explosion of user-friendly software designed for both researchers and businesses. Both help automate qualitative data analysis. In this post we want to teach you how to conduct a successful qualitative data analysis.

Feedback 111

Feedback NPS Social Media Insights 111

Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. It provides rich insights into the thoughts, emotions and perceptions of customers. Thus, feedback collection and analysis help adapt to changing customer needs and market dynamics. What is Direct Qualitative Feedback?

Feedback 62

Feedback Social Media Banking Insights 62

Thematic

SEPTEMBER 12, 2021

Put all this CX analysis together and what do you get? Deeper insight into customer needs, goals and challenges. Feedback analytics : Feedback analytics is the process of generating insights from the structuring and analysis of customer feedback. A more complex form of NLP is doing thematic analysis of the data.

Metrics 117

Metrics Feedback NPS Loyalty 117

Thematic

SEPTEMBER 13, 2022

We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. What is text analytics software? What is text analytics software? To supercharge efficiency - and analyze text at scale - companies use text analytics software.

2022 71

2022 Document Social Media Feedback 71

Thematic

JUNE 27, 2023

Atlassian is a leading software company creating tools that enhance collaboration, productivity, and ultimately customer experience. We serve professionals in software development, IT management (think raising a ticket with IT) and other project management needs. We have over 250,000 customers who use our products.

Feedback 62

Feedback Customers Insights User Experience 62

Thematic

JUNE 13, 2023

Then, they turn it into actionable insights that drive data-backed business decisions. This gives insight into your audience’s needs and preferences. The platform also offers advanced features such as data analysis, reporting, and integration with other business tools. VoC tools allow you to gather customer feedback.

Voice of Customer 62

Voice of Customer Net Promoter Score Customer Experience Social Media 62

Thematic

NOVEMBER 22, 2021

What you need to do is a review analysis. What is review analysis? Review analysis is the process of transforming unstructured review data to structured data that can be used to guide decision-making. Why is review analysis important? Review analysis is important, but how is it done? How do you analyze reviews?

Travel 71

Travel Feedback Roadmap Customers 71

Thematic

JULY 13, 2022

Painstakingly coding and analyzing user feedback in spreadsheets may feel like the most accurate way to extract insights from your data, but eventually, something’s got to give. It’s impossible to be objective when you’re doing the analysis by hand, not to mention the huge time commitment. I have feedback in multiple languages.

Feedback 71

Feedback Multi-Channel Insights Social Media 71

Thematic

APRIL 13, 2023

How can you empower customers and product teams with insights that matter? Atlassian sells team collaboration software, including Jira, Confluence and Trello. Our customers deserved better, and our teams were missing out on valuable insight. Analyze We analyzed and sorted our feedback data using Thematic.

Feedback 71

Feedback Roadmap Culture Insights 71

Thematic

JUNE 28, 2021

Extracting key insights from large datasets sounds daunting but it doesn’t have to be. With access to the right feedback analysis software , you’re hours away from having valuable and actionable insights to power your CX interventions. Once your data is in one place, the real job is to analyze it effectively.

Banking 62

Banking Insights Competitive Advantage User Experience 62

Thematic

JULY 24, 2023

Understanding the best ways to use both qualitative and quantitative data can help you make better decisions and gain deeper insights. TL;DR Qualitative data helps you understand people’s behaviors, emotions and experiences while quantitative data provides measurable insights. There are many types of data out there!

Measurement 62

Measurement Insights Information Metrics 62

Thematic

MAY 19, 2022

Explaining spikes and drops in essential metrics are their bread and butter, as is helping product teams leverage data for deep customer insights. They empower the entire company to access user insights for product and customer experiences. Tools: Like other operational roles, product ops manages the product tech stack.

Net Promoter Score 71

Net Promoter Score Feedback E-support Insights 71

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Alyona Medelyan (Co-founder and CEO, Thematic) : I grew up in Crimea, Ukraine. How did you come up with the idea?

Feedback 62

Feedback Net Promoter Score Consulting NPS 62

Thematic

OCTOBER 10, 2019

How many hours have you spent sitting in front of Excel spreadsheets trying to find new insights from customer feedback? You know that asking open-ended survey questions gives you more actionable insights than asking your customers for just a numerical Net Promoter Score (NPS). What is qualitative data analysis?

Net Promoter Score 118

Net Promoter Score Definition Feedback NPS 118

Thematic

MARCH 27, 2024

You gain insights beyond churn numbers by systematically collecting and analyzing customer feedback from various sources (surveys, reviews, social media, website interactions, and support tickets). Sentiment analysis tools can uncover dissatisfaction even within feedback that isn't explicitly negative.

Feedback 62

Feedback Net Promoter Score Customer Centricity Customers 62

Thematic

JULY 26, 2021

We recently did a little digging into thousands of public reviews of the top 10 survey solutions using Thematic’s text analytics. Our software codes customer feedback, allowing us to compare the key pros and cons of Qualtrics alternatives. It’s a versatile solution that has great dashboarding and statistical analysis capabilities.

Feedback 71

Feedback Social Media User Experience Insights 71

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. AI powered software automates the process, so you can easily see what matters. Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points. It’s noisy data!

Feedback 71

Feedback Management Net Promoter Score Roadmap 71

Thematic

AUGUST 21, 2023

Once the improvements are in place, the process starts again, with analysis of user feedback to ensure the fix has hit the mark. An amazing example of a positive feedback loop in action is how Atlassian scaled their feedback analysis to empower both their customers and their product teams. If so, great - on to the next issue.

Feedback 62

Feedback Customer Satisfaction Customer Retention Loyalty 62

Thematic

JANUARY 17, 2019

Use this post as a guide to lead the way to execute best practice survey analysis in 2019. What is survey analysis? Survey analysis refers to the process of analyzing your results from customer (and other) surveys. Data on its own means nothing without proper analysis. Why do you need to analyze survey data?

Insights 98

Insights Presentation Net Promoter Score Feedback 98

SurveySparrow

JANUARY 30, 2024

How do you transform raw numbers and unstructured feedback into actionable insights? Well, that’s where qualitative vs quantitative data analysis comes into play. There was a time when data analysis used to be a one-dimensional task. This makes it suitable for mathematical calculations and statistical analysis.

Social Media 52

Social Media Measurement Customer Satisfaction Insights 52

Thematic

JANUARY 21, 2020

No response came back, and most likely no action taken… Why companies don’t invest into feedback analysis. Most commonly, they deliver expensive insights that are too high-level to be actionable. . Each time customers provide improvement feedback, they are giving valuable insights into how to reduce churn.

Feedback 121

Feedback Roadmap Social Media Customers 121

Thematic

MAY 16, 2022

Customer intelligence (CI) is a system of collecting and analyzing customer data to get insight into building better products and all-round product experiences. Ideally, customer intelligence should include revenue and usage metric analysis that show the product is delivering value - not just what customers say.

Social Media 71

Social Media Roadmap Feedback Insights 71

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. A perfect tool must compulsorily give you systematic insights for growth. Data Analysis.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Customers 52

Thematic

NOVEMBER 29, 2018

Do you gather vast amounts of customer feedback but don’t quite know how to get actionable, meaningful insights from it? You know the ones, insights that would help to influence your customer experience and overall business strategy. What are actionable insights? Not all insights are actionable though. Social media.

Insights 70

Insights Feedback NPS Social Media 70

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback E-support Metrics Insights 111

Thematic

OCTOBER 3, 2022

Here's where feedback analytics software is your friend. You might already be sold on feedback analytics software (welcome to the club!). Manual analysis takes incredible amounts of time and effort. No more manual comment reviews We've already mentioned that manual analysis is hard work.

Feedback 71

Feedback Social Media Metrics Demo 71

Thematic

DECEMBER 12, 2018

In this blog, I’ll aim to answer these questions: Why do you need a customer feedback analysis solution in the first place? Do you hire 1) someone internally to analyze your data manually or using data science techniques, 2) hire a third party agency or 3) get an online software service (SaaS)? Is conducting surveys not enough?

Feedback 69

Feedback Net Promoter Score Insights NPS 69

Thematic

DECEMBER 9, 2022

If you're not listening to what customers are saying, or you don't have the right analysis tools in place, then business decisions are made based on uncertainty. You need insights you can act on to reduce customer churn, improve products and services, and get an edge over competitors. Why are they happy?

2008 71

2008 2010 Customer Satisfaction Fashion 71

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights. But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Thematic

OCTOBER 1, 2018

To make text analytics the most efficient, organisations can use text analytics software, leveraging machine learning and natural language processing algorithms to find meaning in enormous amounts of text. And for the past 3 years, in my role as the CEO of Thematic I‘ve learned a lot about what’s available in the market.

Feedback 76

Feedback Banking Insights NPS 76

Thematic

JUNE 21, 2021

We’ve analyzed over 2,300 reviews by Tableau and Power BI users with our proprietary text analytics solution Thematic. Power BI Desktop Power BI Desktop is a free data analysis tool that can connect to over 70 on-premises and cloud data sources. Tableau Desktop allows you to install the software directly on your desktop.

2021 62

2021 Feedback 2015 2018 62

Thematic

JANUARY 8, 2024

How much time have you spent (let’s be honest: wasted) scrolling through endless Excel spreadsheets full of open-ended question data, trying to piece together new customer insights? This type of data is a treasure trove of valuable insights to drive CX improvements. Manual, or automated coding?

Net Promoter Score 62

Net Promoter Score Reference Insights Measurement 62

SurveySparrow

OCTOBER 21, 2023

Through methods like surveys and usability testing, it uncovers valuable insights , guiding the creation of user-friendly products. Let’s say, you are a software development company planning to create a new project management tool. A/B testing provides data-driven insights, enabling evidence-based design decisions.

E Commerce 52

E Commerce User Experience Innovation Document 52

Thematic

JUNE 3, 2021

Our analysis of public reviews. How to understand the analysis. At Thematic, we integrate with many different survey software, which means we understand this space. At Thematic, we integrate with many different survey software, which means we understand this space. How rich do you want your insights to be?

Measurement 62

Measurement Customer Experience User Experience Feedback 62

Thematic

APRIL 29, 2019

Since I co-founded customer feedback company Thematic , friends who work on software products often ask me how to effectively use feedback to identify, fix and prevent customer churn. In this post we describe how you can use your customer feedback surveys to perform churn analysis. Why churn analysis matters.

E-support 85

E-support Feedback NPS Marketing 85