Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

PeopleMetrics

JANUARY 24, 2022

As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. We can help in three ways: Customer Experience Management – this is the core of what we do today with our software platform and supporting services.

B2B 90

B2B Roadmap B2C Hotels 90

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? Top KPIs Every Product Manager Should Track.

2022 52

2022 Government Magazine 2021 52

Lithium

NOVEMBER 1, 2022

It’s Me, Marketing: A cost-saving series from Khoros The principal problem for marketers is that while they do their song and dance for consumers to purchase their product or service, it’s becoming increasingly unclear how to measure success and, most notably, how to track it. Manage View Updates. Available On-demand.

2022 52

2022 Roadmap ROI Social Media 52

COPC

MAY 31, 2022

The COPC Customer Experience (CX) Standard is the most established and accepted performance management system. Together they are responsible for managing, developing and expanding the?COPC Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. are the latest updates.?.

Customer Experience 104

Customer Experience Contact Center Consulting Metrics 104

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Here are six critical product management KPI’s (Key Performance Indicators) that every product manager should know.

Metrics 65

Metrics Net Promoter Score Management NPS 65

SurveySparrow

AUGUST 28, 2023

Imagine you’re a marketing manager at a bustling digital agency. You’ve just subscribed to a SaaS platform that promises to revolutionize your project management processes. 5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Clarivate

DECEMBER 13, 2017

However, many of those same companies will have little to no objective measurements in place to actually measure their delivered customer experience. While it is true that many companies have some sort of customer surveys, those may likely be measuring only a small portion of the customer experience.

Customer Experience 49

Customer Experience Management Customer Journey Mapping Roadmap 49

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Confirmit

JULY 10, 2019

Webinar Details. Watch webinar. Brad is a seasoned customer experience professional with decades of experience leading and managing programs to enhance the customer experience in a wide variety of industries. Her research focus areas include customer experience measurement and customer-centric culture.

Webinar 45

Webinar B2C Customer Experience Professionals Customer Centricity 45

Oracle

OCTOBER 17, 2019

This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Delivering a truly connected service experience is integral to managing today’s customer journey. Measure and improve customer effort across the journey.

Customer Journey 44

Customer Journey Effort Score Webinar Social Media 44

Lithium

MAY 4, 2021

Discovering Business Value within Community : Measuring Business Value within Community has never been as easy as it is today, check out this great blog for all the details. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Paid & Organic Reporting Thursday, May 27 • Register today!

2021 52

2021 Webinar Events Social Media 52

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. Customer service. Customer success.

Touchpoint 116

Touchpoint Customer Journey B2B Customer Journey Mapping 116

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? 6 Customer Feedback Processes from Product Management Experts. From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Product Manager | Blend. Chris Chumley. Clement Kao.

Feedback 117

Feedback Roadmap Demo ROI 117

COPC

OCTOBER 26, 2023

Then, we look at the critical aspects of knowledge content and protective measures. Webinar Series A Vision for AI in Customer Support This webinar series explores the potential of AI to revolutionize both front-end processes that impact customer interactions and back-end operations.

Technology 78

Technology Customer Experience Consulting Insurance 78

CSM Magazine

JANUARY 25, 2022

In a world where ‘work from anywhere’ has become the norm, how do organisations manage the efficient scheduling and forecasting of their staff while keeping teams connected and meeting service levels? Put in place the right measures of success that evaluate the human factor of digital interactions.

Average Handle Time 52

Average Handle Time Roadmap Webinar Technology 52

Confirmit

JULY 10, 2019

Watch webinar. Brad is a seasoned customer experience professional with decades of experience leading and managing programs to enhance the customer experience in a wide variety of industries. Her research focus areas include customer experience measurement and customer-centric culture. Voice of the Customer Webinars.

Webinar 40

Webinar B2C Customer Experience Professionals Customer Centricity 40

Confirmit

JUNE 26, 2019

Webinar Details. Brad is a seasoned customer experience professional with decades of experience leading and managing programs to enhance the customer experience in a wide variety of industries. Her research focus areas include customer experience measurement and customer-centric culture. Voice of the Customer Webinars.

Webinar 40

Webinar B2C Customer Experience Professionals Customer Centricity 40

Avaya

APRIL 10, 2019

She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. It can measure customer sentiment and success, engage customers, assist agents to serve customers, and much more. Gareiss leads Nemertes Digital Transformation research.

Contact Center 71

Contact Center Virtual Agent Document Roadmap 71

Amity

MARCH 20, 2016

There was the ridiculous “we didn’t measure your door correctly, never mind listen to a word you said about your design preferences” quote, and the non-existent “we spent time and money sending someone to measure your door and spoke to you about your preferences but never sent you a quote” quote.

Roadmap 60

Roadmap Webinar Measurement Customer Retention 60

Wootric

SEPTEMBER 2, 2020

As in: The Technical Product Manager will work closely with the marketing and engineering teams. Register for this webinar with Misti Cain! When planning campaigns, designing product roadmaps, or developing features for your customer, include user stories as told from your customers’ point of view. Create a Customer Shadow.

Net Promoter Score 59

Net Promoter Score Customer Centricity Reference Roadmap 59

ChurnZero

APRIL 26, 2019

Your new Customer Success Manager only gets to experience their first day on the job once. The difference between an effective and ineffective employee onboarding experience determines the long-term success of a new Customer Success Manager (CSM). Tip 1: Think Like a Human Resources Manager.

Demo 58

Demo Metrics Customer Success Measurement 58

Gainsight

FEBRUARY 20, 2019

Depending upon your company’s product roadmap, you might be shipping and refining new product updates monthly, weekly, or even daily. Product Experience Management and Accountability. Success is measured in MAU, DAU, or CLV. Success is measured in renewal rate , NPS , CLV, or retention rate. Sign up for a demo today.

Roadmap 45

Roadmap Demo Measurement Customer Success 45

CustomerSuccessBox

JUNE 21, 2022

The customer begins to understand that the onboarding manager will take them through their customer journey. Resource : What role can Customer Success Manager play in product management? Try hosting Customer onboarding webinars depending on your customers and the stage at which they are in.

White Paper 52

White Paper Customer Retention Webinar Sales 52

Wootric

MARCH 15, 2020

Customer success managers can reach out one-on-one via email or phone, but that isn’t always practical. Guneet Singh, Director of Customer Experience programs at Docusign, spoke about this in a recent Voice of the Customer webinar. Learn how Wootric can help you measure and improve customer experience.

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

Confirmit

APRIL 15, 2019

Webinar Details. Ecore’s Voice of the Customer program measures and monitors the customer experience at many stages of the customer journey. Brad is a seasoned customer experience professional with decades of experience leading and managing programs to enhance the customer experience in a wide variety of industries.

Customer Experience 40

Customer Experience Webinar B2C Roadmap 40

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. How do you manage this knowledge gap given that sales is money-motivated and CS is relationship-motivated?

2023 52

2023 Customer Success Chief Customer Officer 2022 52

SurveySensum

FEBRUARY 14, 2024

But it’s not just for the employees – these employee feedback tools give managers and HRs real-time data to make smart decisions and improve the workplace vibe. User-Friendliness: Ensure the tool is user-friendly for both managers and employees. This can include customer support, tutorials, webinars, and documentation.

2024 52

2024 Feedback Culture Demo 52

Gainsight

APRIL 17, 2019

” When I dove in with Product Managers and Engineering leaders on my team, every presentation seemed to have a different method of measuring adoption. I meet with one to two feature teams a week to review their recent progress and the roadmap. Most importantly, I want to know how they are measuring their own success.

Presentation 79

Presentation B2C Roadmap Webinar 79

Totango

JANUARY 12, 2022

Being a Customer Success Manager (CSM) can be an extremely rewarding career. At Totango, we’re always looking for great candidates to join our growing team , so we asked some of our leaders to share their top Customer Success Manager interview questions and their ideal answers. 5 Key Customer Success Manager Interview Questions. .

Customer Success 96

Customer Success Management Leadership Roadmap 96

InMoment XI

OCTOBER 10, 2023

The Importance of Measuring Customer Service Metrics Customer service metrics are the backbone of any successful customer-centric strategy. By accurately measuring these metrics, businesses can transform their customer interactions, fostering loyalty and driving revenue. Frustrating, right?

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

SmartKarrot

MARCH 21, 2023

Use your management consulting skills to provide customers with strategic direction on their e-commerce or ad spend management projects as well as assistance in identifying and resolving complicated business problems. Lead a group of customer success managers and make sure they are working towards the same goals.

Customer Success 19

Customer Success E Commerce E-support Consulting 19

Lithium

JUNE 7, 2022

The partnership includes new TikTok API integrations, making it fast and easy for social media managers to manage their accounts and scale their content on TikTok—all without leaving the Khoros platform. Now available: Manage TikTok directly from Khoros TikTok is the latest channel to be integrated into the Khoros platform!

Social Media 10

Social Media Roadmap Webinar Entertainment 10

ChurnZero

JANUARY 10, 2020

Customers’ expectations for exceptional service are changing faster than ever, so it was critical to add to the Talkdesk management team a strong CCO who can provide a thorough customer perspective in executive decisions,” said Tiago Paiva, CEO, Talkdesk.

2020 52

2020 Chief Customer Officer Customer Success Leadership 52