West Monroe

MAY 8, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "The Digital Economy: Is a Recession Really Coming?" Our clients are C-suite executives of Fortune 500 companies from around the world.

2023 98

2023 Banking Healthcare Financial 98

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Going digital had to be about more than just moving an event onto an online platform.

2020 52

2020 Brands E Commerce Travel 52

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Thought leaders come in all shapes and sizes. Adam Toporek. Aimee Lucas.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Guiding Customers to Solutions Using Empathy. Employee Experience: The Missing Ingredient. I look for lazy problem-solving.

Sales 99

Sales Employee Experience NPS Banking 99

C3Centricity

JANUARY 13, 2021

If so, then I’m sure that because you avoided commuting most days, you had the chance to discover some new blogs and podcasts. Many people were working from home this year, were you? If you are new to C3Centricity then welcome, glad you could join us. Many others just like you, found C3Centricity for the first time this year.

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Thought leaders come in all shapes and sizes. Adam Toporek. Aimee Lucas.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Many people were working from home this year, were you? Either way, we’d like to thank you all for your support in 2020.

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

SaleMove

MAY 7, 2021

How our engineering department works to deliver award-winning Digital Customer Service technology. We think that for our clients to provide exceptional Digital Customer Service to their customers, they should already know the answer to that question. We’re a tech company that focuses on reinventing customer service for a digital world.

Culture 52

Culture Financial Technology Innovation 52

Kustomer

AUGUST 27, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Vikas Bhambri, SVP of Sales and CX at Kustomer, 20 year CRM Contact Center Lifer, and Gabe’s partner in crime to make a big announcement. But, is this an opportunity for businesses to start leveraging AI and automate?

Retail 52

Retail Contact Center Consumers Brands 52

Kustomer

APRIL 15, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by guests Matt Dixon from Tethr and Vikas Bhambri from Kustomer to discuss Matt’s most recent research on over one million customer service phone calls. Listen to the full episode to learn more. Data is voluminous.

Contact Center 92

Contact Center Call Center Travel Insurance 92

West Monroe

MAY 22, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Find out how shifting left can help your organization get ahead of the curve in today’s digital world. About the episode What sounds like a political movement is actually a technical one.

2023 52

2023 Banking Financial Healthcare 52

Qualtrics

JUNE 6, 2019

Alicia Tillman – Tillman is the Chief Marketing Officer (CMO) of SAP and has 20 years of hands-on marketing executive leadership and general management experience. Follow Antonio for his perspectives on technology and diversity. ( @ajlucio5 ). Follow Bozoma for her diverse perspective and hilarious personality. ( @badassboz ).

Brands 33

Brands Leadership Books 2018 33

SmartKarrot

FEBRUARY 15, 2022

Toporek also authored the book “Be Your Customer’s Hero”, and co-hosts the podcast ‘Crack The Customer Code’ along with Jeannie Walters. Toporek also authored the book “Be Your Customer’s Hero”, and co-hosts the podcast ‘Crack The Customer Code’ along with Jeannie Walters. Here is the list for you – 1. Adam Toporek. Bill Quiseng.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Bold360

FEBRUARY 11, 2019

We hear a lot about digital transformation. Sid Raisoni , the Head of Analytics at Nestle Waters, is an expert on digital transformation in big companies. In a recent episode of AI: IRL, he unpacked what transformation truly is, an analytics-focused 5 step transformation strategy, and how employees can drive transformational change.

Blog 40

Blog Consumers Technology Insights 40