product impact-analysis 
InMoment XI
DECEMBER 7, 2022
These various interactions along the customer lifecycle —and, more specifically, those that have the most impact on the business—are what we like to call “Moments That Matter” (MTM) in customer experience. In the past couple of decades, it has become more clear that consumers are after more than just the “product” they purchase.
InMoment XI
MARCH 5, 2024
Analyzing unstructured data requires more advanced techniques than standard data analysis. Normal data analysis won’t be able to tell you about a customer’s feelings related to your brand, and how those feelings will affect their interactions with your brand in the future. Where Does Unstructured Data Come From?
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InMoment XI
MARCH 11, 2024
A feedback loop, specifically the customer feedback loop, is defined as the process companies use to gather customer feedback and then respond to it by improving some aspect of the business or product. The credit union will make note of this and make sure that future products meet the benchmark set by the successful chat function.
InMoment XI
NOVEMBER 16, 2023
Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.
InMoment XI
NOVEMBER 15, 2023
Where Does the Data From Customer Experience Analysis Come From? It involves a single question: “On a scale of 0 to 10, how likely are you to recommend our product/service to a friend or colleague?” These benefits won’t just improve customer satisfaction, they will also impact the bottom line.
InMoment XI
MARCH 25, 2024
From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. In other fields, the application of predictive analytics is making a big impact. It’s an opportunity that your company can capitalize on today. Enhance cross-selling and up-selling opportunities.
InMoment XI
SEPTEMBER 12, 2023
Competitive analysis offers you this lens. This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. Preparing for a Comprehensive Competitive Analysis Before diving in, define clear objectives for your analysis.
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