ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Advocate on behalf of the customer —even if it means making a sacrifice in terms of time, cost, or other resources.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

Quadient

MAY 23, 2022

. • Updating the customer relationship management (CRM) software. • Noting the outcome of the call and the next steps needed. • Notifying other individuals within the organization that may have to take an action. • Sending resources to the caller, such as instruction manuals and required disclosures. Resource libraries.

Contact Center 105

Contact Center White Paper Document Social Media 105

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. Many executives are interested in improving and understanding customer experience. They want to know how to increase loyalty and revenue and all that good stuff.

Customer Experience 282

Customer Experience Social Media White Paper Poor Customer Service 282

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Customer success communities allow members to network, carry on conversations, and share resources. Providing a forum to share CS strategies, tips, and best practices.

2022 115

2022 Customer Success White Paper Social Media 115

Talkdesk

DECEMBER 10, 2020

the investment, resources and change management) of executing this project. By establishing and getting sign-off on the project goal(s), criteria, and expected outcomes upfront, you can better allocate resources, strategize, and align internal teams to execute a successful implementation. Think about the benefits (e.g.,

Contact Center 115

Contact Center White Paper Transportation Roadmap 115

Talkdesk

DECEMBER 1, 2020

CX Philosophy: How a company identifies and adheres to a customer-first support model—often guided by a brand’s values—that informs contact center behavior, processes and resources. Workforce Management: How an organization assigns the right employees with the right skills to the right job at the right time to meet demand.

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

Uniphore

JANUARY 4, 2022

White Papers. Umesh holds patents in Speech Recognition Technologies and Voice Biometrics and is the author of many technical papers. Moni is a firm believer that time is a resource that companies in high-growth mode cannot afford to waste. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Emotion AI.

2022 126

2022 White Paper Contact Center Innovation 126

Circular Edge

JULY 29, 2022

Download this white paper. Learn about the 5 triggers that indicate QuickBooks is failing your business and how moving to a single, integrated cloud-based system is a better solution. Corporate Email Address *.

White Paper 52

White Paper Apparel Telecommunications Transportation 52

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. When you buy the wrong CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) system at work, you could be fired. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

White Paper 71

White Paper Customer Relationship Management Download NPS 71

Circular Edge

JULY 28, 2022

Download this white paper to access the tools to help you analyze how NetSuite’s various platform offerings help meet your organization’s objectives today, adapt to the industry disruptions of tomorrow, and realize savings.

White Paper 52

White Paper Apparel Telecommunications Transportation 52

Circular Edge

JULY 21, 2022

Download this white paper to learn how implementing a comprehensive system like NetSuite can increase efficiencies in your business operations. As an entry-level accounting system, QuickBooks is a logical choice for small businesses and entrepreneurs looking for an easy way to track basic finances. And it works – until it doesn’t.

White Paper 52

White Paper Apparel Telecommunications Transportation 52

Circular Edge

JULY 29, 2022

Download this white paper to understand many of the issues that manufacturers and distributors typically face, and why so many have decided to move to NetSuite—the #1 cloud ERP for manufacturing companies.

White Paper 52

White Paper Apparel Telecommunications Transportation 52

Integrity Solutions

APRIL 19, 2024

This is why a salesperson who asks the right questions to help customers sift through and make sense of all this information is the most valuable resource in the entire equation. According to Observe.AI’s State of Contact Center Conversation Intelligence report, 82% of contact centers engage with customers via the phone.

Sales 107

Sales Loyalty White Paper Contact Center 107

Beyond Philosophy

JANUARY 23, 2021

One of the contributing factors to this mindset is the number of stories we hear in business books, blog posts, white papers, and TED talks that describe how organizations change this one small thing and revenue increases by 50 percent. Customer Experience Information & Resources. Please tell us how we are doing!

2021 88

2021 White Paper Customer Experience Consulting 88

Avaya

JANUARY 29, 2019

Now new and current customers can get the latest software updates with fewer IT resources and upfront costs than traditional, premises-based software deployments. Additional Resources You May Find Helpful. Read the “ Using Workforce Optimization to Enhance Your Customer Experience Strategy ” white paper.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Clarivate

FEBRUARY 28, 2024

This subject is discussed in a forthcoming white paper from Clarivate. Genomics databases and resources ̶ such as NCBI’s GenBank, the DNA DataBank of Japan, and the European Nucleotide Archive ̶ provide access to annotated genomes, genetic variants, and functional annotations for rare disease research.

White Paper 59

White Paper Healthcare Innovation Insights 59

NICE inContact

JULY 26, 2019

Lots of additional resources? Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. Think adding artificial intelligence (AI) to your contact center means dramatic technology shifts? Huge investments? Think again.

Contact Center 55

Contact Center White Paper Call Center Download 55

Kayako

OCTOBER 6, 2015

You might not think you have the skills or resources to be able to make your own ebooks from scratch. White papers. White papers are similar to ebooks, but they are generally shorter and focused more narrowly targeted. Luckily there are loads of free tools available that can help you. Landing pages.

White Paper 96

White Paper Marketing Blog Social Media 96

Oracle

MARCH 22, 2021

In contrast, consumer marketing is the White Castle Crave Case you grab from the drive-thru when you know that you probably shouldn’t, but also know that it would be oh-so-satisfying. I can sum them up like this: B2B marketing is the multi-course, fine-dining meal where the chef comes out and describes each dish in detail.

B2C 85

B2C B2B Marketing White Paper 85

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. The second step is to determine if you have the resources to invest in hiring the number of CSMs required to effectively manage your full customer base. Download our Neuroscience and Customer Success white paper. Learn More!

White Paper 51

White Paper Download Customer Success 2015 51

inmoment

AUGUST 4, 2020

Organizations are hemmed in by the very real restraints of time, budget, and resource allocation, which usually determines whether experience programs get greenlit at all. With that in mind, practitioners should strive to fold white papers, training guides, videos, and other useful tools into the branding process.

B2B 52

B2B Brands White Paper Culture 52

ijgolding

DECEMBER 2, 2015

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. At the center of the paper is the idea that we need to refocus our energies on outcomes.

White Paper 48

White Paper Engagement Customer Centricity Culture 48

Comm100

JANUARY 14, 2020

You don’t want to spend resources trying to cobble it together yourself because that will introduce a technical price that isn’t worth it. This post includes highlights from our Omnichannel white paper. Read the full story by downloading the free white paper below. White Paper. Download Now.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Education Services Group

JULY 30, 2018

Download our white paper, Success Through Segmentation. Delving in deeper, increasing your level of data analysis, and then building in added processes and touch points is enough to break the strongest of resource-strapped teams. Check out this white paper to learn more about that.) Download now! The post Harder.

White Paper 53

White Paper Download Blog Metrics 53

Comm100

FEBRUARY 19, 2020

To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ They are the very definition of VIPs, because a significant portion of your marketing and sales resources are aligned to their pursuit.

White Paper 64

White Paper B2C Social Media E-support 64

Kayako

MAY 13, 2022

White papers. Integrates downloadable resources and rich media content. Put yourself in the customer’s shoes and be sure the tone of the writing is appropriate for them and not tailored for the agent’s position. Other content sources include: FAQ sections. Blog posts. User guides. How-to guides. Terms and conditions.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

West Monroe

OCTOBER 15, 2018

As we wrote about in our recent white paper, Contact Center of the Future: Conversational Bots and Empowered Agents , the role of the contact center agent will change tremendously in the years to come. As automation, bots, and AI reshape the landscape, inquiries directed to the agent will become more complex, and emotional in nature.

White Paper 40

White Paper Contact Center Engagement Customer Care 40

Education Services Group

MAY 11, 2018

Chartered to increase revenue and promote company growth, but don’t have the resources? Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. Extend customer coverage with outsourced resources. High churn rates.

White Paper 40

White Paper Customer Success Engagement Customer Journey Mapping 40

Tricia Morris

SEPTEMBER 4, 2015

The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human resources, sales, marketing, engineering, R & D, operations, finance and IT (in that order) when it comes to on-the-job engagement.

White Paper 85

White Paper Engagement Customer Service 2015 85

CustomerSuccessBox

JUNE 27, 2022

It’s not unexpected that leadership teams are increasing investment in tools and resources to better support Customer Success teams given the numerous demands on a CSM’s time. They can have resources ready in advance that are suitable for the demands of the client. I figured you’d want to see it”?

Customer Success 52

Customer Success Customer Experience White Paper Net Promoter Score 52

SaleMove

MAY 29, 2020

If you’d like to dig a little deeper into these topics, please check out our resources on Guided Small Business Banking or our Video Banking white paper. The post Lending a Hand with Small Business Lending appeared first on Glia Blog | Digital Customer Service Explained.

White Paper 52

White Paper Banking Document Reference 52

Comm100

FEBRUARY 19, 2020

To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ They are the very definition of VIPs, because a significant portion of your marketing and sales resources are aligned to their pursuit.

White Paper 40

White Paper B2C Social Media E-support 40

ShepHyken

JUNE 24, 2019

Each week I read a number of customer service and customer experience articles from various resources. Dimelo) In this white paper, a number of our expert’s breakdown why changing your strategy to unify your communications across multiple channels can help you adapt to changing customer behavior.

Article 112

Article 2019 Customer Service Poor Customer Service 112

TechSee

MARCH 19, 2018

For an enterprise to successfully implement a computer vision solution within its contact center, specific Deep Learning challenges must be overcome, and an effective strategy must be designed that takes into account the business case, available data, resources and desired output.

Call Center 84

Call Center White Paper Contact Center Customer Care 84

Confirmit

MAY 29, 2018

True insights from Market Research, Voice of the Customer and Employee Engagement programs rely on the ability to correlate and integrate the information with other areas of your business, such as platforms for Customer Relationship Management, product management, Enterprise Resource Planning, or accounting.

White Paper 51

White Paper Customer Relationship Management Document Download 51

Comm100

JUNE 25, 2019

The former is all about business intelligence whereas the latter is all about front-line assistance, be that tools like predictive routing, sentiment analysis, and resource discovery. This form of AI integrates your customer communication channels with existing knowledge resources to present answers to agents when they need them.

Contact Center 48

Contact Center Omnichannel 2018 ROI 48

Beyond Philosophy

SEPTEMBER 7, 2015

You will become a valuable resource to your customers when you post information about your products and your industry. Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. The key is to not be self-promoting.

Social Media 166

Social Media Engagement White Paper Blog 166