InMoment XI

JUNE 27, 2023

That’s why mastering the art of the voice of the customer survey can be a game-changer for any business seeking to better understand its customers. Read on to learn more about voice of the customer surveys, why they’re so important, how to create them, and some sample questions that can get you started creating your VoC survey today.

Customer Satisfaction 390

Customer Satisfaction Touchpoint Feedback Insights 390

InMoment XI

AUGUST 30, 2022

One way to do this is through customer satisfaction surveys. What Is a Customer Satisfaction Survey? Customer satisfaction surveys enable you to measure your customer’s satisfaction with your businesses products, services, experiences, or even your staff. Why Are Customer Satisfaction Surveys Important?

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score White Paper Effort Score 493

Customercount

MAY 5, 2020

In order to better understand the overall experience a consumer has with your brand, you need granular survey data by incorporating multiple question types. The post Use multiple question types for granular survey data appeared first on CustomerCount.

Consumers 80

Consumers Brands Customer Satisfaction Customer Engagement 80

SurveySparrow

JULY 20, 2021

Designing and conducting a survey is indeed easier said than done. And now, in light of this noble quest, we’ve prepared a fabulous guide on survey design (with examples, mind you!) 10 Steps for a Better Survey Design. Now, since you’re more familiar with survey design, we’ll let you in on our secrets.

Entertainment 52

Entertainment Marketing Feedback Customer Engagement 52

InMoment XI

MARCH 4, 2022

One tool is practically synonymous with the customer experience (CX) industry: surveys. Since the inception of the industry, targeted surveys have been seen as a foundational listening and research tool that leverages strategic questions to collect data from a specific group of customers. All that starts with a targeted survey.

Customer Experience 556

Customer Experience Touchpoint Employee Experience Customers 556

InMoment XI

OCTOBER 24, 2022

When it comes to collecting data, one of the best ways to do so is a survey. Most companies put out surveys of some kind for customers and employees at different points. But there’s more to a survey than just a series of questions. But what is a survey method? What is survey methodology?

Information 493

Information Consumers Customers Customer Experience 493

SurveySparrow

JUNE 21, 2021

Looking to learn the different types of survey questions? Which type of survey question will help you get the desired information? A multiple-choice question, a rating question, or an open-ended question? What are you trying to accomplish with your survey? Opinion Scale Questions.

NPS 52

NPS 2021 Measurement Feedback 52

InMoment XI

AUGUST 31, 2022

Banks can and should engage with customers via CX surveys and other feedback methods to see what customers love about the experience and what might need a little tweaking. But what best practices should you follow to create winning CX surveys for bank customers? Relationship Surveys. Transactional Surveys.

Banking 493

Banking Customers Interaction Feedback 493

InMoment XI

OCTOBER 10, 2022

All types of businesses leverage customer surveys , and they’re as important for small, growing businesses as they are for established corporations. When you’re creating a customer survey, whether it’s for the first time, or something you do each year, it’s helpful to understand what to expect. Source: RightNow ).

Net Promoter Score 490

Net Promoter Score White Paper NPS 2005 490

InMoment XI

DECEMBER 19, 2022

What do expert survey builders know that makes them so successful? Strong and insightful surveys help businesses understand what they are getting right and where they need improvement. However, if your survey isn’t set up to ask the right questions at the right time, the data becomes irrelevant.

Touchpoint 493

Touchpoint Feedback Workshop Customer Journey 493

InMoment XI

MAY 3, 2022

For example, many insurance CX programs survey with metric-based questions and get consistently high scores from customers. This can be solved by focusing more on unstructured questions to allow customers to actually express what they’re thinking about. That can matter just as much as the type of questions you’re asking.

Insurance 493

Insurance Return on Investment Voice of Customer ROI 493

InMoment XI

NOVEMBER 15, 2022

A proven channel to understand customer sentiment is by implementing customer satisfaction surveys. What Is a Customer Satisfaction Survey? These more defined metrics can present as any of the four types of CSAT surveys: #1: Customer Satisfaction Score (CSAT). #2: 4: Milestone Surveys.

Net Promoter Score 260

Net Promoter Score Effort Score Customer Satisfaction NPS 260

InMoment XI

JULY 11, 2022

Reliable insights are discovered when the questions are fair, unbiased, and relevant to the participants. This is why the design of the survey can ultimately determine the survey’s success. What Is Survey Design? Questions can be asked in different ways, both in form and language.

Measurement 493

Measurement Information Brands Consumers 493

delighted

MAY 31, 2019

You’ve decided to send surveys to your customers and clients, gain feedback, and use those insights to improve your business. But knowing what you want feedback on is only part of the battle — survey success also depends on choosing the right type of customer survey questions to get you the insights you need.

Net Promoter Score 47

Net Promoter Score NPS Feedback Advertising 47

InMoment XI

JUNE 7, 2022

Surveys are one of the most direct and effective means of gathering insights. I’ve found one such questionnaire, the transactional survey, to be an invaluable tool for assessing almost any customer touchpoint. What Are Transactional Surveys? Using Transactional Surveys in the Call Center. How Are They Used?

Call Center 491

Call Center Touchpoint Feedback Insights 491

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. or a more detailed query, each question is a step towards understanding what makes your customers tick.

Customer Service 139

Customer Service Net Promoter Score Customer Service Representative NPS 139

delighted

MAY 31, 2019

You’ve decided to send surveys to your customers and clients, gain feedback, and use those insights to improve your business. But knowing what you want feedback on is only part of the battle — survey success also depends on choosing the right type of customer survey questions to get you the insights you need.

Net Promoter Score 43

Net Promoter Score NPS Feedback Advertising 43

Zonka Feedback

MAY 2, 2023

As a survey creator or business owner it's important to not just collect data, but also make sure that it's accurate and unbiased. And therefore, it's crucial to avoid leading questions in your surveys. In everyday conversation, we often ask questions to gather information, express interest, or engage with others.

Definition 52

Definition Information Engagement Customer Experience 52

ProProfs Chat

JANUARY 24, 2019

If you want better answers, ask better questions. The importance of surveys and researches cannot be stressed enough. Questions like these can only be answered by your customers, the people who use your products on a daily basis. Well, that seems pretty easy to do, ask people questions and get your answers.

Net Promoter Score 40

Net Promoter Score Insights Feedback Measurement 40

InMoment XI

JULY 20, 2023

And I wouldn’t be the true customer experience nerd that I am if I didn’t ask: “Could we customer experience (CX) professionals leverage ChatGPT customer experience survey questions?” A survey is pretty straightforward, correct? For now, let’s talk about the risks of using AI like ChatGPT to write surveys!

Customer Experience 379

Customer Experience Customers Webinar Insights 379

delighted

APRIL 1, 2024

One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions. Keep reading to learn how to effectively capture the attendee experience with post-event surveys. In this post, we’ll cover: What is a post-event survey? Why send post-event surveys?

Events 100

Events Feedback Net Promoter Score Touchpoint 100

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need.

Events 119

Events Feedback Insights Presentation 119

InMoment XI

JANUARY 4, 2022

If a survey window pops up as soon as a customer arrives at your homepage, your customer has not been able to get a good look at the full page, much less get an impression of how it functions or if they have any suggestions. Therefore, they most likely won’t have much feedback to give you—if they choose to participate in the survey at all.

Feedback 598

Feedback User Experience Touchpoint Customers 598

Retently

APRIL 16, 2024

Welcome to our guide on making the most of your surveys using a 5-point Likert scale. Have you ever wondered how some surveys give really spot-on insights? A lot of that precision comes from how the questions are framed and the types of responses they gather.

Insights 78

Insights Measurement Feedback Engagement 78

Retently

FEBRUARY 9, 2024

What questions do you include to not only garner responses but also drive your business forward? Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113

Zonka Feedback

FEBRUARY 22, 2024

The key to extracting valuable information, insights, feedback, and opinions through your customer surveys lies in the art of crafting well-designed questions. Survey questions play a crucial role in the success of your surveys.

Feedback 59

Feedback Insights Information Customers 59

delighted

APRIL 12, 2024

Once you discover the power of surveying customers and implementing their feedback, it’s easy to want to scale your feedback program to send more surveys, more frequently. But if you see response rates drop and a lack of customer engagement with your surveys, your audience might be experiencing survey fatigue.

Feedback 81

Feedback B2B Demo NPS 81

Retently

MARCH 2, 2023

While talking to every customer personally is almost impossible, CX surveys take this function on. Still, although 71% of consumers expect a personalized experience, most of them are unwilling to spend time responding to an endless stream of questions. What is a 5-star survey? So, what are some good survey questions to ask?

Customer Satisfaction 158

Customer Satisfaction Feedback Net Promoter Score Culture 158

SurveySensum

APRIL 15, 2024

Surveys, embedded in a web application, yield as high as 60%-70% response rates! You see, these surveys aren’t just about randomly pestering visitors. So,if you’re on the fence about whether these popup surveys are worth the effort, stick around. So, let’s start by understanding popup surveys. Let’s find out.

Engagement 52

Engagement Feedback User Experience Customer Satisfaction 52

delighted

FEBRUARY 1, 2024

Multiple choice questions are used in almost every survey: their simplicity makes surveying easier for both creators and respondents. They’re a surefire way to gather clear, concise survey data that can be easily parsed and shared. What are multiple choice questions?

Net Promoter Score 86

Net Promoter Score NPS Effort Score Advertising 86

SurveySensum

MARCH 19, 2024

Did you know that asking the right questions can make all the difference in gathering meaningful feedback? Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. The survey had only 5 questions but all of them were open-ended questions, I mean who has the time for that?

Net Promoter Score 52

Net Promoter Score Demo Feedback Presentation 52

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Choosing a survey tool is about more than just the immediate benefits. In search of Qualtrics alternatives? Why Look Beyond Qualtrics?

2024 78

2024 Multi-Channel NPS Feedback 78

Feedbackly

JANUARY 11, 2024

Our goal with the big survey update is simple – enable key features and functionalities to collect the highest possible quality of CX data. If you’re looking for a form type of survey, then the one page survey view of a survey is the best solution for that. demo surveys here. our biggest release in years!

Feedback 105

Feedback Roadmap Demo Customer Centricity 105

GetFeedback

APRIL 30, 2017

A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.

Interaction 150

Interaction 150

GetFeedback

MAY 1, 2017

A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.

Interaction 150

Interaction 150

ClearAction

APRIL 16, 2024

Statistical significance (also known as confidence) requires responses from different types of customers according to their proportion of your market. Under-representation and over-representation of certain types of customers means your data has low statistical significance. This ensures realistic representation.

Voice of Customer 62

Voice of Customer ROI Customer Centricity Return on Investment 62

delighted

APRIL 26, 2024

Less than six months ago, we introduced Delighted Surveys , a from-scratch survey solution, that radically expanded the variety of surveys you could create on our platform. With this feedback in mind, we focused our Q1 roadmap on bridging that gap and transforming Delighted Surveys into a guided survey experience.

2024 52

2024 Roadmap Feedback Insights 52