BirdEye

SEPTEMBER 29, 2023

That is why businesses invest in developing buyer personas before they get out there in the market. That emotional connection makes your marketing efforts more effective. Buyer personas help businesses optimize sales strategies and drive results A buyer persona helps you zero in on the customer’s needs more than the business’s.

Insurance 110

Insurance Social Media Multi-Channel Advertising 110

BirdEye

JUNE 21, 2023

In today’s cutthroat business world, staying informed about your competition is more crucial than ever. Steps to execute a competitor analysis Ways to use competitor analysis FAQs about competitor analysis Free competitor analysis template What is competitor analysis? Table of contents What is competitor analysis?

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

BirdEye

SEPTEMBER 11, 2023

And the reality is your online reputation matters more than ever. Imagine you launch a new product, and a negative review gains traction within hours. You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect. Solution: 1.

Management 58

Management Brand Values Demo Social Media 58

BirdEye

SEPTEMBER 8, 2023

In the digital finance age, your online reputation is as valuable as your investment portfolio. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity. Here are five tips to help you master online reputation management in the financial services sector.

Financial 105

Financial Management Social Media Banking 105

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more.

2024 52

2024 Feedback Demo Social Media 52

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

Social Media 97

Social Media Feedback Advertising Customers 97

Lumoa

FEBRUARY 16, 2023

One of the best analysis techniques available is the voice of customer (VoC) template. This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions.

Voice of Customer 94

Voice of Customer Feedback Return on Investment Net Promoter Score 94

BirdEye

OCTOBER 28, 2022

If you spend a lot of time online, you already know ads are impossible to escape – but fairly easy to ignore. This free tool from Google can help build trust with potential customers and lead to more clicks, higher conversions, and more revenue. Get your campaign performance results with Seller Ratings enabled 6.

Measurement 98

Measurement ROI Download 2022 98

BirdEye

OCTOBER 3, 2023

What do you do when someone leaves a negative review of your business online? Analyze review content, not just ratings 4. This simple act of responsiveness provides public reassurance to the many other observers monitoring how you handle negative situations online. Ignore it and hope it goes away?

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

SurveySparrow

APRIL 21, 2024

Top 7 No-Code Tools for Businesses Across industries, there are more than 100 such tools available now. Through the 1000+ templates it houses it can help reduce time in survey creation. Witness the user-friendliness of the tool by trying out the following survey template – It’s free! That’s what these tools can do.

E Commerce 52

E Commerce Feedback E-support Demo 52

BirdEye

MARCH 10, 2023

With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. In this article, we’ll cover what a social media audit is, how to do an audit, and provide a free, comprehensive social media audit template for businesses to use right away.

Social Media 98

Social Media 2023 Metrics Return on Investment 98

SurveySparrow

FEBRUARY 18, 2024

You need to know what we’re getting into right? Key Features Survey Creation Made Simple Easily create surveys with the intuitive survey wizard and access a vast email library and embedded thermometer templates. Cost Concerns: This is for those small businesses that may want cheaper options while still getting good features.

2024 52

2024 Multi-Channel E Commerce Tourism 52

SurveySensum

NOVEMBER 13, 2023

This is why it is all the more important that businesses pay attention to their mobile CX. Some of the key pain points they help alleviate include: Complex Survey Design: Mobile survey tools offer user-friendly interfaces and customizable templates, simplifying the survey creation process. But wait there’s more.

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

SurveySparrow

MARCH 19, 2024

By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. What in-app feedback is, it’s importance, how to collect feedback, and more. let’s get to it. The insights you get could potentially help you provide a superior user experience.

Feedback 52

Feedback User Experience NPS Touchpoint 52

SurveySensum

AUGUST 29, 2023

According to Power Reviews, virtually every online shopper reads reviews. In the world of online shopping, where the touch and feel of a product are absent, customer opinions hold significant sway. However, peer reviews bring a refreshing change. Online reviews wield substantial influence.

Social Media 52

Social Media Feedback Customers Customer Journey 52

SurveySparrow

MARCH 12, 2024

Now, I get it. So, let’s get straight to the point. Best practices to get effective website feedback from your customers For the rest of us, just before we dive right in, let’s take a moment to lay down the basics. Preview Template Use This Template For the rest of us, off we go. Website Feedback Bot!

2024 52

2024 Feedback User Experience Insights 52

SurveySparrow

MAY 31, 2023

Surveys are among the most efficient methods for getting client feedback. Surveys let companies get qualitative customer insights and structured data directly from their customers. Before delving into more specialised inquiries, start with general ones. Are you looking for the right template to craft surveys?

Feedback 52

Feedback Customer Experience Customers Insights 52

BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. Positive reviews are great for sales. And they bolster your online reputation management efforts. This blog has the 7 strategies for managing negative customer reviews. Table of contents What is a negative customer review?

2023 58

2023 Feedback Demo Consumers 58

SurveySensum

OCTOBER 9, 2023

Let’s get started. Customer reviews provide valuable insights into a product’s strengths and weaknesses and how it evolves over time. Here’s one of many customer reviews about QuestionPro’s poor customer support. Here’s one of many customer reviews about QuestionPro’s limited integrations.

2023 52

2023 Multi-Channel Demo Feedback 52

BirdEye

FEBRUARY 21, 2023

Then, we’ll take a look at some of the more popular platforms and dive into a number of social media marketing strategies that are proven to work for local businesses. We’ll talk more about social media marketing strategies in a bit. We’ll start by discussing some of the key concepts and benefits of using social media.

Social Media 98

Social Media Management Multi-Channel ROI 98

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. So, what’s the solution here? → A robust website feedback tool.

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

BirdEye

NOVEMBER 27, 2023

When customers are hard to deal with, the saying “the customer is always right” matters more than ever. It means you must try your best to make customers happy, especially when things get tricky. Smart business owners know creating loyal customers from service failures isn’t just about preventing bad reviews.

Social Media 109

Social Media Customer Service Representative Customer Centricity Customer Satisfaction 109

Lumoa

JUNE 14, 2023

Or, more terrifyingly, when it’s plummeting into negative territory? In this blog post, we’ll answer all these questions and more. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. But what happens when your NPS score isn’t quite as rocketing as you’d like?

NPS 83

NPS Customer Centricity Loyalty Presentation 83

SurveySensum

OCTOBER 11, 2023

Let’s delve into these issues in more detail. Here’s one of the customer reviews talking about it on the G2 platform. Here’s a customer review out of many explaining this tool’s unsatisfactory customer support on the G2 platform. Source These four limitations ain’t enough, there are more.

2023 52

2023 Net Promoter Score NPS Feedback 52

ReviewTrackers

MARCH 16, 2020

According to a study by Dimensional Research, 90 percent of the customers say that online reviews influence their buying decisions. To get ahead of the competition, your business needs to have a substantial number of positive reviews. How do you get them? Add a note “Leave us a review!” Ask for them!

Social Media 73

Social Media Feedback Retail Sales 73

ShepHyken

JANUARY 1, 2021

No need to write emails every time and send them – the tool saves templates and sends them at predefined times or triggers. Have your team focused on more complex cases while the automation takes care of repetitive, simple processes. Just another message for which email automation gets a bad rap. Best Regards,”.

Customer Service 152

Customer Service E-support Article Customers 152

BirdEye

NOVEMBER 12, 2021

In almost every aspect of our daily lives, we turn to reviews to validate quality – movie reviews, job candidate references, music album reviews, product ratings, and the list goes on. This is why it’s essential to regulatly generate reviews for accelerating growth. What is review generation?

Consumers 52

Consumers 2021 Sales Loyalty 52

SurveySensum

NOVEMBER 1, 2023

What sets it apart from traditional survey tools is its focus on providing a more conversational and interactive survey experience. Some of these limitations include buggy software, expensive, clunky user interface, short free trial period, and many more. And here’s a customer review on this. How do we know that?

Multi-Channel 52

Multi-Channel Culture Feedback 2023 52

SurveySparrow

MAY 31, 2023

Online order forms are used by businesses of all sizes to expedite their sales operations and enable easy financial transactions in the current digital era. Thus, this blog post will outline the best practices for streamlining the payment process and go over how to design an order form with sample templates. Sign up below.

Sales 52

Sales E Commerce Customer Satisfaction Feedback 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. So let’s explore.

2023 52

2023 NPS Multi-Channel Feedback 52

SurveySensum

FEBRUARY 1, 2024

Trustpilot says 9 out of 10 people read reviews before buying something, and 66% trust a brand more if they see good online reviews. Building Customer Loyalty : Listening to customers builds trust and loyalty, making them more likely to stick with a brand. Consider these tips: Opt for specific and direct questions.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

ReviewTrackers

JUNE 29, 2018

According to a study by Dimensional Research, 90 percent of the customers say that online reviews influence their buying decisions. To get ahead of the competition, your business needs to have a substantial number of positive reviews. How do you get them? Add a note “Leave us a review!” Ask for them!

Social Media 101

Social Media Feedback Retail Sales 101

BirdEye

APRIL 11, 2023

A business strategy template is a must-have tool for establishing business objectives and actions needed to reach your goals. In this article, we’ll share the top business strategy templates and how to use them to plan the future of your business. What is a business strategy template? What is a business strategy template?

Download 98

Download ROI Financial Return on Investment 98

BirdEye

NOVEMBER 20, 2023

When customers have a recommendation from a friend, they are 4x more likely to make a purchase. Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel. Get it right and it can seriously pay off. More sales?

E Commerce 63

E Commerce Marketing Multi-Channel E-support 63

BirdEye

JUNE 21, 2023

Once the customers join the referral marketing program, they get a unique code or link to share with their network. Creating a successful customer referral program in 11 steps Begin with templates Set goals Track the source Define ideal customer ID referral sources What channels? Whether you are working solo or as a referral team.

Reference 93

Reference Social Media Travel Customer Retention 93

BirdEye

NOVEMBER 30, 2023

A Birdeye survey shows that the three most influential factors for customers in making purchase decisions are word-of-mouth recommendations from family and friends, review sites, and search engine results. Request all customers to leave Google reviews for your business as soon as a transaction is over.

Social Media 58

Social Media Advertising 2024 Marketing 58

SurveySparrow

MARCH 28, 2024

They allow you to ditch guesswork and get the real deal with user feedback. This makes it easy for visitors to share their thoughts quickly without wasting time or getting bored. First, why don’t you check out this sample template created with SurveySparrow? We’ll talk more about SurveySparrow in a bit.

Feedback 52

Feedback User Experience Social Media Touchpoint 52