Qualtrics

MARCH 14, 2019

So to get you started, I’m here to tell you how you can easily leverage one of your most powerful weapons: customer testimonials. How to use customer testimonials. Put testimonials on your homepage. This is probably one of the most common places you see businesses displaying customer testimonials.

Marketing 47

Marketing Social Media Brands Blog 47

BirdEye

NOVEMBER 21, 2023

Show success stories with client testimonials Promising positive client testimonials on the website creates trust and provides social proof, which works wonders. Pro tip: Do you know the 30 testimonial questions your business should ask your customers? Use high-quality images. How do I promote my interior design?

Marketing 111

Marketing Social Media Advertising Workshop 111

delighted

SEPTEMBER 21, 2023

One powerful tool in today’s marketplace is customer testimonials. In fact, 78% of shoppers say the presence of social proof – like a positive customer testimonial – increased their likelihood of purchasing from that brand. Not sure how to ask for customer testimonials or where you should display them for maximum effect?

Net Promoter Score 86

Net Promoter Score NPS Social Media Blog 86

BirdEye

MAY 1, 2023

Quotes Customer testimonials, in the form of quotes, are a powerful method for generating new business and fostering customer loyalty. To fully realize the potential of customer quotes, here are a few key tips: Identify satisfied customers who have enjoyed a positive experience with your company and request a testimonial.

Social Media 97

Social Media Feedback Advertising Customers 97

SmartKarrot

MAY 20, 2022

Well, there are several ways to earn customer trust – taking customer feedback and working on it, fulfilling the promise made when selling the product, building good relationships with the customers, abiding by company values, and through customer reviews and testimonials. Customer testimonials are among the most powerful trust builders!

Social Media 10

Social Media B2B Customers Entertainment 10

ShepHyken

DECEMBER 2, 2020

If you really want to get them excited, get your customers to help paint that picture in the form of online reviews or testimonials on your website. It’s important to note that while you may have provided a story in the description, the reviews (or testimonials) were in the customers’ words, not yours.

Customer Service Training 149

Customer Service Training Customer Service Information Customer Focused 149

SurveySparrow

MARCH 19, 2024

Build brand trust: Videos sharing tutorials, customer testimonials, case studies, and behind-the-scenes content help users get to know your brand, boosting their confidence and trust. Testimonial Videos Customer stories and testimonials have the same appeal to people as word-of-mouth recommendations.

Marketing 95

Marketing Social Media Demo B2B 95

SurveySensum

DECEMBER 1, 2023

Since leaving testimonials and sharing thoughts online is easier than ever, customer feedback can make or break a business. Reviews or testimonials are a goldmine if you know how to use them. Yes, they can always go on third-party websites and leave a testimonial, but allowing them to do so on your website is even better!

Competitive Advantage 52

Competitive Advantage Feedback Brands Insights 52

ReviewTrackers

JULY 28, 2021

DO: Use testimonials. Use review widgets to display testimonials on your website. If you obtain testimonials from your happiest clients, make sure you already have their consent or permission to use the content. If and when in doubt, always consult with your compliance or public relations team.

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Social Media Insurance Marketing 2007 175

BirdEye

JANUARY 25, 2024

Rather than manually picking reviews, automation surfaces your all-star testimonials, and this curation of your most powerful social proof provides maximum impact. Yes, customer reviews are a form of social proof as they build trust, influence buying decisions, and provide real-life testimonials of your product or service.

Social Media 110

Social Media Brands Multi-Channel Demo 110

CSM Magazine

AUGUST 4, 2023

You can use these platforms to post updates about your products or services, share customer stories and testimonials, answer questions from followers, and even host contests or giveaways. Utilize Reviews & Testimonials Leveraging reviews and testimonials from current customers can yield significant benefits when utilized effectively.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

CSM Magazine

AUGUST 22, 2023

Get new customers by crafting a compelling social media strategy that includes regular updates, visual content, and customer testimonials. Leveraging Online Reviews and Testimonials In the digital era, word-of-mouth has evolved into online reviews and testimonials.

Social Media 52

Social Media Advertising Touchpoint Connections 52

BirdEye

JULY 25, 2023

Now, customer testimonials and recommendations flood TikTok, Facebook, and Twitter. 20+ Social proof examples While social proof sounds like just collecting reviews or testimonials from customers, it is so much more than that. Customers understand that you will use a testimonial for promotional purposes.

Social Media 52

Social Media Advertising Fashion Brands 52

SurveySensum

APRIL 1, 2024

Social Proof and Testimonials Leveraging social proof is a strategic approach for startups seeking to establish trust and credibility. Social proof encompasses showcasing positive customer reviews and testimonials , which serve as endorsements of a brand’s value from those who have experienced it firsthand.

Brands 52

Brands Social Media Feedback Loyalty 52

BirdEye

MARCH 1, 2024

Collect and display reviews and testimonials Positive reviews and testimonials are powerful indicators of trustworthiness and expertise. Google evaluates and ranks experience based on factors like years in business, case studies, testimonials, and more. Keep these supplemental strategies in mind to round out your approach.

Social Media 59

Social Media 2022 Demo Blog 59

CSM Magazine

APRIL 11, 2024

Share client testimonials : Include video testimonials to build trust and credibility with potential clients. Tell a story : Create narratives around the property to evoke emotions and connect with viewers. Provide virtual tours : Virtual walkthroughs give viewers a realistic sense of the property.

Social Media 52

Social Media Document Transportation Communication 52

Experience Investigators by 360Connext

FEBRUARY 2, 2015

Inserting a powerful emotional testimony from a real, live customer helps leaders connect with the humanity of the customer experience. Just as rewards and real-life testimony can help drive the behaviors for loyalty, feeling the pain of a high churn rate can help, too. Click to Tweet this!). Feel The Churn.

Customer Satisfaction 264

Customer Satisfaction Loyalty Net Promoter Score Social Media 264

ShepHyken

JANUARY 31, 2023

After the presentation, the client sent me an amazing testimonial about my speech; however, there was something else that I felt incredibly proud of. A few years ago, I had the honor of working with Lexus, the luxury car company. They are known for their first-class level of service.

Customer Service 140

Customer Service Hotels Customer Service Training Reference 140

Advantage Communications

AUGUST 11, 2020

High-quality customer experiences that delight your customers turns potential leads into sales, and cultivates a loyal following that means you extract more value from existing customers through word-of-mouth marketing, testimonials and reviews that drive new revenue.

Contact Center 95

Contact Center Management Sales Marketing 95

Help Scout

AUGUST 22, 2023

Your company may be sharing case studies, testimonials, and customer success stories — but are you doing it in a way that’s actually engaging? Read the full article

Article 52

Article Customer Success Customers Engagement 52

Help Scout

AUGUST 22, 2023

Bland customer testimonials always go bust. Here's how to get great quotes from your customers. Read the full article

Article 40

Article Customers 40

Influitive

JULY 25, 2017

In 2016, Cristina Melluzzi, Head of Customer Advocacy EMEAR at Cisco, was facing something lots of B2B companies can relate to: having an internal fire drill every time Cisco needed customers for references, speaking opportunities, analyst interviews, and case studies.

2016 83

2016 B2B Reference Brands 83

BirdEye

NOVEMBER 30, 2023

Share customer reviews and testimonials to boost social proof. Showcasing video testimonials by customers. Social proof elements like reviews, testimonials, and user-generated content on social media can help you gain the trust of potential clients. Your website needs to offer more to engage and attract potential customers.

Travel 110

Travel Marketing Social Media Hotels 110

ShepHyken

DECEMBER 27, 2022

When you hear good feedback and read positive testimonials, put that data into your process so that all your customers can have the same amazing experience. It shows them the problem spots they need to pay attention and what drives negative sentiment. And it helps brands determine their value propositions using the words of their customers.

Healthcare 125

Healthcare Customer Centricity Customer Voice Voice of Customer 125

ReviewTrackers

MARCH 30, 2018

Customer testimonials are an important tool when customers are researching businesses online. Here are three more reasons why customer testimonials help drive business success. Customer Testimonials Establish Trust. Hakopdjanian says that a testimonial is only effective if it’s real and believable. Google is also the No.

2018 76

2018 Sales Customers Consumers 76

Retently

JUNE 28, 2022

Another way to put NPS feedback to work for your business is to adapt it into a short text or video testimonial. While testimonials are great for converting people who are already interested in your product or service, they’re less effective at reaching out to entirely new audiences and explaining how your product or service can help people.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

Kustomer

APRIL 14, 2023

Customer Testimonial Pod The Kustomer team has the pleasure of working with some of the most innovative leaders in CX and our testimonial pod was a place where we could shine a light on them as well as what they’ve accomplished with our platform.

2023 52

2023 Retail Hotels Events 52

Win the Customer

JUNE 13, 2023

By showcasing satisfied customers through testimonials, reviews, or case studies, you tap into this phenomenon. Implementing user-generated content campaigns, such as customer testimonials, social media posts, or creative contests, can amplify this effect.

Customer Experience 52

Customer Experience Social Media Innovation Loyalty 52

BirdEye

NOVEMBER 28, 2023

For that reason, people tend to trust customer testimonials more. Consider displaying glowing reviews on your website as testimonials, inserting them into blog posts, adding to your print materials, or turning them into social media posts. Other ways of boosting your online presence exist, but customer reviews give you legitimacy.

Management 109

Management Social Media 2007 Reference 109

BirdEye

JULY 19, 2023

Reviews and testimonials: Couples often leave reviews and provide testimonials about their dealings with the various vendors on The Knot. Leverage social proof Post all positive reviews and testimonials on your website and social media channels to build credibility with potential customers.

Demo 95

Demo Feedback Hotels Social Media 95

Bill Quiseng

DECEMBER 6, 2021

Mount posters of customer testimonials. As employees care for their customers, habitually CARE for them: Communicate. Appreciate. Distribute positive customer comments via your company email. Create a weekly PowerPoint video of customer survey compliments along with the employees’ headshots to be run in the employee cafeteria.

Customer Centricity 195

Customer Centricity Exceptional Customer Service Culture Customer Service Training 195

delighted

AUGUST 2, 2019

You know you have happy customers, but why aren’t more of them sharing testimonials and reviews? By consistently gathering customer feedback, you can drive more positive reviews and testimonials while stopping negative reviews in their tracks. Turn positive customer feedback into testimonials. Strategic Factory.

Feedback 47

Feedback Marketing Net Promoter Score Entertainment 47

Win the Customer

JULY 14, 2015

Customer testimonials are an effective marketing technique, and they generate ample selling power. Testimonials and real life case studies from real customers build trust. But why are they so effective as customer experience enhancers?

Customer Experience 119

Customer Experience Customers Marketing Communication 119

SurveySensum

JULY 6, 2023

Harness the Voice of Your Customers via Reviews and Testimonials As a shrewd marketer in the retail industry, you’re always on the lookout for innovative strategies to boost customer satisfaction. Well, that is leveraging the influence of customer reviews and testimonials.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

JULY 6, 2023

Harness the Voice of Your Customers via Reviews and Testimonials As a shrewd marketer in the retail industry, you’re always on the lookout for innovative strategies to boost customer satisfaction. Well, that is leveraging the influence of customer reviews and testimonials.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

DECEMBER 13, 2023

Incorporate Customer Reviews and Testimonials Adding some customer reviews and testimonials can play a big role in the improvement of your product descriptions. Similarly, you can improve your product description by resonating it with customers’ language.

Feedback 52

Feedback Social Media Demo 2007 52

Gainsight

APRIL 9, 2024

It’s also a key way to identify customer champions and potential customers who could provide testimonials and success stories, and even participate in beta launches and advisory counsels. At Gainsight, every internal team benefits from our thriving customer community.

Connections 52

Connections Chief Customer Officer E-support Events 52