BirdEye

JANUARY 12, 2024

Knowing your customers on a personal level isn’t just a perk of running a local business; it’s your superpower. In this blog, you’ll learn what hyperlocal social media marketing is, why it’s so beneficial, and how to craft a hyperlocal social marketing strategy.

Social Media 107

Social Media Marketing Events Advertising 107

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise.

Sales 92

Sales NPS Customer Journey Customer Success 92

Optimove

MARCH 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March marks Problem Gambling Awareness Month in the US. This approach is beneficial for players and operators. It aims to raise public awareness about problem gambling and advocate for prevention, treatment, and recovery services.

Download 52

Download Loyalty Demo Measurement 52

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. You can learn more about how to achieve this human-bot harmony here.

Customer Service 76

Customer Service Multi-Channel Omnichannel Social Media 76

Steve DiGioia

JUNE 26, 2023

All in the hopes of sharing with others their best theories to separate your business from the competition and to make your customers feel loved and appreciated. All in the hopes of sharing with others their best theories to separate your business from the competition and to make your customers feel loved and appreciated.

Seminar 78

Seminar Customer Centricity Culture Metrics 78

BirdEye

NOVEMBER 9, 2023

This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. Why insurance review websites matter for your business Which insurance review sites are best for your type of coverage?

Insurance 109

Insurance 2023 Financial Feedback 109

BirdEye

APRIL 26, 2023

But to know what it is and how your business can use it requires a little more guidance. In this blog post, you’ll learn all about the what, the why, and the how of creating and sharing referral links to take your business to new heights. This sets up a mutually beneficial relationship.

Social Media 98

Social Media ROI Advertising Return on Investment 98

Kustomer

SEPTEMBER 7, 2023

If businesses hope to meet modern customer expectations , then the time has come to embrace artificial intelligence in customer service. Real-time agent assist technology can significantly support a human agent in their moment of need and help enhance your business’s overall CX. What is Agent Assist?

Customer Service 97

Customer Service Contact Center Customers Technology 97

Retently

FEBRUARY 21, 2024

Are you wondering which channels are effectively leading customers to your business? How did you hear about us?” By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. Key Takeaways “How Did You Hear About Us?” Analyzing “How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

SurveySparrow

DECEMBER 8, 2023

Here’s a sneak peek at the topics we will cover in this blog: All That You Need to Know About Forms 8 Types of Forms Best Practices Off we go! Let me tell you why that is so. Forms make it easy for you to communicate with businesses, share your info, and get what you need hassle-free. What is a Form? Not at all!

Engagement 52

Engagement Magazine Events Feedback 52

BirdEye

JANUARY 17, 2024

” That’s why having a structured social media approval process is so critical. In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations.

Social Media 107

Social Media Multi-Channel Demo Feedback 107

Daniel Group

AUGUST 13, 2021

Ultimately, a successful survey allows the customer to tell you how they really feel and think about you. Then, identify how you help your dealers to improve with the feedback data. Then, identify how you help your dealers to improve with the feedback data. It’s so much more than numbers and scales.

B2B 98

B2B Feedback Loyalty Programs B2C 98

BirdEye

MAY 1, 2023

It’s essential to not only gather this valuable feedback but also understand how to harness its power. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

Social Media 97

Social Media Feedback Advertising Customers 97

BirdEye

JANUARY 5, 2023

In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important. In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important.

Management 98

Management Multi-Channel Social Media Interaction 98

BirdEye

JULY 10, 2023

Competitive intelligence is a game-changer for local businesses trying to attract new customers. In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. Table of contents Defining competitive intelligence Why is competitive intelligence important?

Social Media 94

Social Media Competitive Advantage Financial Multi-Channel 94

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. Remember, in today’s tech-savvy world, just one review can make or break your business.

Brands 62

Brands Management Social Media Feedback 62

SurveySparrow

DECEMBER 27, 2023

In this blog post, we will explore the three best Voice of the Customer framework for B2B SaaS companies, highlighting their benefits and providing practical advice for leveraging them effectively. This method is really important for SaaS companies that work with business clients. Let’s dive in!

Voice of Customer 52

Voice of Customer B2B Net Promoter Score NPS 52

SurveySparrow

DECEMBER 26, 2023

In this blog post, we will explore the three best Voice of the Customer framework for B2B SaaS companies, highlighting their benefits and providing practical advice for leveraging them effectively. This method is really important for SaaS companies that work with business clients. Let’s dive in!

B2B 52

B2B Net Promoter Score NPS Feedback 52

BirdEye

FEBRUARY 14, 2023

Whether a small business or a large corporation, your business’s online reputation is more important than ever. That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. Table of contents What is an online reputation management consultant?

Consulting 97

Consulting Management Social Media Multi-Channel 97

BirdEye

JULY 5, 2023

Customer acquisition is one of the biggest challenges and expenditures for businesses. This blog helps you grow your business with relationship marketing. Why does relationship marketing work? Why does relationship marketing work? And that is done with relationship marketing.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Retently

JULY 11, 2022

Monthly recurring revenue, or MRR, is the lifeblood of any SaaS business. As customers join and cancel, projecting the monthly recurring revenue for two, three or six months into the future can be a serious issue, even for the most data-focused businesses. Pay close attention to your Detractors.

NPS 158

NPS Net Promoter Score Customer Satisfaction Metrics 158

GetFeedback

JANUARY 7, 2019

Here are the top 5 pain points associated with instituting a live chat customer service program and how to overcome them. But, what if you’re a smaller business that can’t afford 24/7 service? Slow response times are reported as one of the top 3 reasons why customers leave a company’s website.

Customer Service 225

Customer Service Feedback Customers Customer Service Representative 225

BirdEye

SEPTEMBER 16, 2022

If you’re eager to build trust with your customer base, you need to get listed on the top business review sites in your industry. In this blog, we’ll tell you about 10 popular review sites your business should know about. What are business review websites? Google Business Profile 2. Facebook 3. OpenTable 5.

Healthcare 98

Healthcare Return on Investment Hotels Social Media 98

BirdEye

OCTOBER 26, 2023

For businesses, customer feedback is the anchor to growth, improving customer experience , and increasing revenue. Through the power of AI and automation, businesses can revolutionize the ways they gather, analyze, and capitalize on customer feedback. I’m VP of Enterprise Sales at Birdeye.

Feedback 109

Feedback Customer Journey Call Center Customers 109

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 57

Social Media Sales Advertising Connections 57

Kustomer

JUNE 1, 2023

In this blog, we explore: The importance of using personalization in customer service How to create data-driven personalization The benefits of data-driven personal customer service Personal customer service examples Why Is It Important to Use Personalization in Customer Service?

Customer Service 78

Customer Service Customer Service Strategies Hotels Social Media 78

Method:CRM

MARCH 13, 2023

No matter the industry, customer experience is a huge part of your business success. An effective way to improve customer satisfaction is to incorporate a customer experience portal into your business. An effective way to improve customer satisfaction is to incorporate a customer experience portal into your business.

Customer Experience 90

Customer Experience E-support Customers Document 90

BirdEye

JULY 3, 2023

In this guide, we’ll explore why affiliate marketing has become such a popular option for businesses and influencers, and how it can be used to create a mutually beneficial relationship. How does affiliate marketing work? How do affiliates make money? How do you start affiliate marketing?

Sales 98

Sales Marketing Social Media Blog 98

SurveySensum

FEBRUARY 27, 2024

But how do you improve it for your company – BY LISTENING TO THE VOICE OF YOUR EMPLOYEES (with the help of a robust employee feedback tool , of course!) At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being.

Metrics 52

Metrics Culture Demo Healthcare 52

BirdEye

MARCH 4, 2024

However, as businesses evolve, pivot, or undergo rebranding, the name that once seemed like a perfect fit might no longer reflect the company’s vision or the target market. This blog offers a step-by-step guide on how to do that! How changing your Facebook Business Page name affect your Facebook URL?

Social Media 62

Social Media Reference Brands 2024 62

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. Why social media reputation is essential for brands? How has social media affected reputation risk management?

Social Media 113

Social Media Management Brands Communication 113

BirdEye

AUGUST 10, 2022

Over 97% of people turn to the internet when they want to learn more about a local business. That’s why it’s important for business owners to optimize their SEO strategy. By creating local citations using a local citation builder, businesses make it easy for potential customers to find them online.

Travel 98

Travel Hospitality Hotels Social Media 98

BirdEye

MAY 26, 2023

A successful business primarily depends on developing strong relationships with clients, vendors, and referral partners. 82% of small business owners say referrals are their primary source of new business. But how do you go from generating some business through referrals to creating a separate referral partner program?

Reference 98

Reference Multi-Channel Social Media ROI 98

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Why is Customer Trust Important for Startup Brands? Why is Customer Trust Important for Startup Brands? Research indicates a customer trust directly correlates with brand loyalty. Let’s get started!

Brands 52

Brands Social Media Feedback Loyalty 52

ProProfs Chat

JANUARY 18, 2022

So if you wish to use rating scales for your research but have no idea where to start, this blog will offer all the help you need. In this blog, we will gain a deep understanding of rating scales — what they are, how you can use them, and explore some of their advantages and disadvantages when creating surveys. Graphic Scale.

Definition 95

Definition Net Promoter Score NPS Loyalty 95

BirdEye

OCTOBER 27, 2023

Businesses might be well-equipped with advanced digital tools and modern-day strategies to attract customers. Customer acquisition is the backbone of a business’s growth and sustainability. A lapse in acquiring customers can be alarming for businesses. A lapse in acquiring customers can be alarming for businesses.

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57