Oracle

APRIL 3, 2018

In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. In 2005, it was the first store to sell women’s shoes online in Brazil and from 2010 on it started to offer clothes and accessories, becoming more than a footwear business.

Fashion 50

Fashion Retail 2005 2011 50

CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." So was born what might appear to be another fad in the field of leadership. More CEOs made use of stories to communicate compelling visions.

Leadership 44

Leadership 2005 Books Insights 44

Beyond Philosophy

NOVEMBER 28, 2017

CMC Thought Leadership Principal, Beyond Philosophy. Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. Michael Lowenstein, Ph.D., However, it was understood that value is not just rational.

B2C 83

B2C E Commerce Banking 2005 83

Michelli Experience

JUNE 13, 2018

As best I can remember I first met Howard Schultz in 2005 during work with Starbucks that led to the publication of my first of two books about the company, The Starbucks Experience. He anchors much of his leadership to passion and trust and believes that leaders must “make investments in the reservoir of trust” for all they serve.

2017 45

2017 2005 2007 Books 45

ClearAction

NOVEMBER 13, 2014

The rise of the MO function was first observed by analyst firm IDC in its annual Tech Marketing Benchmarks study early in 2005, with industry guidance in the form of a detailed analysis and framework for the staffing requirements and responsibilities for this role’s contribution to the marketing organization.

Marketing 62

Marketing 2007 2009 2005 62

Second to None

JANUARY 22, 2019

Since 2005, TeleSign has tapped into the world’s growing reliance on mobile text and web-based technology. Miles says, “The rapid growth of mobile devices coupled with the increasing need for security has made texting a powerful communication platform. Texting fits the bill as an easy to use communication platform. In 2016, 62.9

2005 48

2005 Telecommunications 2018 Voice of Customer 48

Horizon CX

OCTOBER 2, 2023

The Experience Gap is Alive and Kicking The experience gap (delivery gap, Bain & Company, 2005) is well known: 80% of CEOs say they deliver great experiences, whereas only 8% of customers agree. Four isolated events quickly become 400, then 4,000, and then the brand takes shape. Similar findings have been published over the years.

Net Promoter Score 52

Net Promoter Score 2005 Retail NPS 52

Lumoa

JANUARY 23, 2018

They expect actions and communication. Even if the feedback is read, it is not necessarily aggregated into leadership level in a way that would enable management decisions. A study done in London School of Economics in 2005 found that 7 point NPS increase led to an average 1% revenue increase. And we mean it.

NPS 121

NPS Financial Feedback Net Promoter Score 121

SurveySparrow

DECEMBER 23, 2020

From making market research easier to facilitating internal communications, online surveys help businesses in many ways. It was started in Seattle in 2005, but over the years, the company has expanded globally. On SurveyMonkey, you will find templates for all kinds of surveys, from employee engagement to internal communications.

2021 52

2021 Social Media 2005 E-support 52

Amity

APRIL 7, 2016

But these are all simply part of a CSM’s broader talents for strategic planning, cross-functional communication, and collaboration. What Happens When Customer Success Reports to Executive Leadership? Executive Leaderships Needs to be Invested in Customer Success Before Anyone Else.

Customer Success 69

Customer Success 2005 Leadership Sales 69

Magellan Solutions

JULY 17, 2021

In 2005 its leadership team made a strategic decision to integrate the company’s multiple business units into a single unit. Skype is also a widely popular communication platform that has revolutionized the way companies do business. Skype made communicating with remote workers easier for firms across the globe.

2021 52

2021 Call Center 2014 B2B 52

C Space

JULY 7, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Michael Leavitt, who also served as the US secretary of Health and Human Services from 2005 to 2009. What’s now becoming clear is that the current climate is one of near-perpetual disruption.

2020 52

2020 Brands Hospitality 2005 52

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early!

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early!

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early!

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early!

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early!

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early!

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early!

2006 40

2006 2008 2005 2007 40

C Space

SEPTEMBER 7, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. The mixed martial arts promotion held its shortest card since 2005 on Saturday night after canceling two bouts at late notice.

2020 40

2020 Brands 2005 2013 40

SuiteCX

FEBRUARY 22, 2017

Since that time people have used, and somewhat overused, these words to communicate myriad ideas and situations. I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. To read more thought leadership by Donald Smith visit his website at www.future-smith.com.

Touchpoint 45

Touchpoint Definition Airlines Interaction 45

SuiteCX

FEBRUARY 22, 2017

Since that time people have used, and somewhat overused, these words to communicate myriad ideas and situations. I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. To read more thought leadership by Donald Smith visit his website at www.future-smith.com.

Touchpoint 40

Touchpoint Definition Airlines Interaction 40

Michelli Experience

OCTOBER 16, 2015

an online car accessories company, has offered live chat since 2005. One retailer points out parallels between live chat and two other very popular forms of communication: “Live chat is an added convenience, especially for those who are used to texting and instant messaging,” explains Diamond Envy’s Marketing Manager, Emily Duke. “It

Customer Service 74

Customer Service 2005 Customers Financial 74

C Space

JUNE 15, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Frustration among communities of color led to competitive marketing from challenging brands like Ebon-Aide, Browndages and Tru-Colour.

2020 52

2020 Brands 2005 Rewards Programs 52

C Space

FEBRUARY 11, 2020

Fascinated by politics, he has advised on strategy for New Labour in the UK during the 2005 election, and Al Gore and his team on launching and positioning a leading sustainable asset management firm. Bernie Banks: Leadership is Influence. He’s the Associate Dean for Leadership. It’s a process. So says Bernie Banks.

Net Promoter Score 52

Net Promoter Score Customer Centricity 2005 Banking 52