Engine Insights

OCTOBER 2, 2015

The industry has changed immensely since then, accelerated considerably in recent years by social media and digital technology developments. We mean to make it better.” The survey results showed employees have an incredible connection to Dow Jones. Congratulations on this very well deserved award.”

2015 40

2015 Engagement 2007 2014 40

Magellan Solutions

JULY 11, 2022

Before the COVID-19 Global Pandemic, the world experienced the Global Recession during the years 2007-2009. A recession may be terrible but looking at the big picture, it gives entrepreneurs opportunities to innovate. And one in demand innovation that businesses of all sizes are jumping into is outsourcing.

2008 40

2008 Financial 2007 2009 40

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Adam Toporek. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Adam Toporek. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Oracle

APRIL 2, 2018

Social media. The second annual “ Hack a Smarter Customer Experience ” Hackathon took place on March 28th and 29th in Redwood Shores, CA, where developers were challenged to create a unique use case using Oracle Customer Experience SaaS technology and an Oracle PaaS component. Social media.

2018 10

2018 Customer Experience Events Social Media 10

NetBase

JUNE 25, 2019

It’s sort of like trying to impress a Blackberry owner back in 2007 – it feels like we’re already there. With the release of NetBase AI Studio, our always-on approach to rapid innovation makes us the first social analytics provider to market with this revolutionary AI product. And they’re limited to social media posts only.

2008 73

2008 E Commerce Social Media 2007 73

Answer Dash

JANUARY 9, 2019

A Business Willing To Transcend Itself And Shed Its Old Skin Digital transformation has generated a lot of interest in the last few years as companies scramble to become more digital and solve various problems with technology. Changing technology leads to a new skillset for employees to grow the company and their careers.

2019 82

2019 Customer Experience Insurance Retail 82

Service Untitled

JULY 17, 2013

But it’s not just about the high end clothing even though the men’s single breasted trench coat sells for $1,295 or the cotton polo with the Burberry distinctive tartan trim sells for $150, it’s also interesting to observe some of the innovative methods used in a highly competitive market to set themselves apart.

Fashion 51

Fashion Apparel 2007 2012 51

LiveChat

AUGUST 3, 2018

Not only does it unify your inventory data across all channels in one location, it lets you sell wherever you please – from physical stores to pop up shops, to your website or social media pages. It’s been 11 years since Steve Jobs released the very first iPhone to an expectant world on June 29, 2007.

Customer Focused 28

Customer Focused Multi-Channel Airlines 2007 28

Currency Alliance

FEBRUARY 26, 2019

Many bells and whistles added in recent years are actually a distraction for customers – yet many cheerleaders in the industry blindly call it innovation. But high implementation cost is no longer a constraint for loyalty programs, as the major loyalty technologies are now cloud-based (although not all embrace a low cost SaaS business model).

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

ProProfs Chat

AUGUST 8, 2019

the best technology to reach customers before they do. Here’s what the brand can do to maintain itself in a market which is flooded by more innovative newbie companies. In 2007, Walmart started its online store with the aim to help people choose their necessities online and pick them up from the store. What McDonald’s Can Do?

Customer Service 51

Customer Service Airlines E-support Brands 51

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2007. Fresh Service.

2006 10

2006 2003 2010 2005 10

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. Hi Platform uses artificial intelligence to help businesses learn what their customers are saying about them on social media, automate customer support, and engage with them in real-time. Founded in: 2011.

E Commerce 10

E Commerce 2011 2012 2013 10

Grade.us

JUNE 17, 2019

In 2007, I finally realized that to keep in touch with all of our past clients and potential clients, I needed to have a newsletter. Content strategy, blogging , SEO, social media, and email marketing all converged into what we now just call content marketing. Technology changes. Content marketing emerged. They're fun.

Banking 39

Banking Magazine Books 2007 39

Comm100

FEBRUARY 6, 2018

Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Astute Solutions.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42

Michel Falcon Experience

MARCH 12, 2019

In 2007, I was a young professional trying to really understand what I wanted to build my career off of; what was going to be my niche or my nitch? ” And it was super niche, 2007 nobody was really talking about it; shortly after, Zappos was the company that was really taking off, leveraging customer experience management.

Culture 12

Culture 2019 Engagement Net Promoter Score 12