CSM Practice

JULY 6, 2020

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 3. Changing Customer Priorities.

Sales 71

Sales Customer Success Connections Customer Base 71

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Not All Vendors Are Created Equal. The Light at the End of the Tunnel. Agenda and Flow.

Events 88

Events Demo Hotels Connections 88

Amity

OCTOBER 31, 2016

Uberflip helps over 1,400 marketers to create, manage, and optimize content experiences every day. I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. That’s when I came on.

Customer Success 0

Customer Success Customers Definition Metrics 0

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

2020 19

2020 2019 2002 2008 19

SmartKarrot

SEPTEMBER 18, 2020

Founded in 2008, it developed this AI-powered Chrome extension. With 31 million monthly users, the platform makes communicating school-related deadlines and objectives simpler. Its learning management system emphasizes fun and synergy b. Location: San Francisco. It comes in two plans as of now. Location: Minneapolis.

2020 21

2020 2013 2008 Document 21

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. Over 12 years ago, having a community here at Lithium was an obligatory afterthought.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. Over 12 years ago, having a community here at Lithium was an obligatory afterthought.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. Over 12 years ago, having a community here at Lithium was an obligatory afterthought.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. Over 12 years ago, having a community here at Lithium was an obligatory afterthought.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. Over 12 years ago, having a community here at Lithium was an obligatory afterthought.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. Over 12 years ago, having a community here at Lithium was an obligatory afterthought.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. Over 12 years ago, having a community here at Lithium was an obligatory afterthought.

2006 40

2006 2008 2005 2007 40

Gainsight

JUNE 18, 2020

Today, I’m chatting with Doug Hooton , Vice President of Customer Success at OneCause , a SaaS solution that helps nonprofit organizations engage donors and raise more money for their missions. Doug knows what it takes to respond to industry disruption—and how to emerge better positioned for success than ever.

2008 52

2008 Events Customer Success Technology 52

Gainsight

MAY 27, 2020

Virtual Engagement : Is “virtual” customer engagement a core competency of yours or are you just running webinars? Customer Success Scale: Do you throw people at Customer Success or have you figured out how to automate and deliver “tech touch?” Scale Your Customers Faster Than Your Team.

2008 52

2008 Webinar Customer Success Sales 52

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

CustomerSuccessBox

APRIL 10, 2020

And I want to talk about the one function that is going to be most critical during this crisis – Customer Success. It’s becoming more and more evident that acquiring new customers won’t be as easy as 2019. So retaining the existing customers is of prime importance. But is customer success ready for covid-19?

Customer Success 52

Customer Success 2008 Travel 2010 52

Bold360

DECEMBER 1, 2016

Webb is a certified management consultant who works with the top brands in the world. He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. Ben Harris. Angie Stocklin.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

SmartKarrot

JANUARY 18, 2022

Found in 2015 by Vijay Yalamanchili, Keka, Keka is an HR and payroll management software designed for modern organizations. In addition to HR and payroll, the firm offers services like applicant tracking, leave and attendance management, time tracking, and more. Zoho is committed to offering outstanding customer service.

2011 11

2011 E Commerce E-support 2008 11

Retently

MARCH 18, 2019

Tesla is well-known for providing a hassle-free, personalized customer experience , and they have even started allowing customers to escalate issues to a company executive. Tesla customer reps also communicate with other internal departments to improve the customer experience. And that’s no speculation.

Net Promoter Score 133

Net Promoter Score NPS Customer Retention Loyalty 133

Kustomer

NOVEMBER 12, 2020

I’ve worked within big media and video and I have a fairly diverse background in communications and I’m also in media. And this is back in 2008, 2007, and YouTube was only a year old. I’ve worked within print production. I’ve worked within the education sphere. Gabe Larsen: (02:32). Awesome, man.

2008 52

2008 Innovation Customer Service Leadership 52

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. Upon meeting their criteria, Boastcapital’s algorithm tracks and manages the businesses’ expenditure on R&D projects. Founded in: 2008.

2006 10

2006 2003 2010 2005 10

SmartKarrot

JANUARY 25, 2022

Driven by conversational AI , E-bot7 helps businesses to automate their customer-facing conversation. It makes the conversation simple, fast, and efficient so businesses can respond to customers in real-time. It also helps customers manage all bots across the organization. Headquarter: München, Germany.

Banking 10

Banking Fashion 2014 Travel 10