2011 Communication Connections Social Media 
ShepHyken
MARCH 31, 2018
Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.
Experience Investigators by 360Connext
MAY 27, 2015
She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Want a full workup on her? This is where I get excited.
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Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
Experience Investigators by 360Connext
JANUARY 7, 2015
And yet… In 2011, Forrester reported more than half of Chief Customer Officers were not included in their company’s executive management teams. Communicate over and over about what is guiding this team. Define and redefine and encourage lots of communication between these key roles. It’s ok to experiment.
Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
Experience Investigators by 360Connext
MAY 20, 2015
In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. Customer-centric Culture & Communications. It’s HR and communications executives who understand they have a culture that ignores the customer. And much of that culture starts with communication.
Amity
MARCH 15, 2017
• Lessons in Crisis Communication from the Amazon Cloud Outage. Looking at the effect that the 2011 Amazon Cloud Outage had on Netflix, HubSpot put together this helpful 7-step playbook for using social media for crisis communication and management. The Exact Email Scripts I Use to Connect With VIP’s.
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