Alida

JANUARY 19, 2017

Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. As a result, the average selling price of activewear apparel dropped by nine percent in the first quarter of 2016. Photo: Bloomberg.

Retail 167

Retail Apparel E Commerce 2016 167

Beyond Philosophy

FEBRUARY 27, 2017

These new perks revolutionize how all Hilton Honors members can use their Points, senior vice president and global head of customer engagement, loyalty and partnerships Mark Weinstein said in a press release. But rewards programs alone – no matter how good – aren’t going to create customer loyalty. Are you a loyal employee?

Rewards Programs 133

Rewards Programs Hotels Travel Chief Customer Officer 133

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. Restive guests: understanding hospitality loyalty. Getting your hotel in order.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Help.com

MARCH 14, 2016

Customer loyalty programs are a great way to produce long-lasting relationships with customers. Popular sustainable fashion brand Everlane introduced a new spin on customer loyalty programs by opening a private instagram account and inviting a few of their most loyal customers. Reward loyal customers.

2016 45

2016 Customer Engagement Engagement Social Media 45

Michelli Experience

MARCH 11, 2016

In 2016, mobile marketing will be a must-have by many businesses. Two: Mobile Loyalty Programs Work. An astounding 90 percent of smartphone users enrolled in mobile loyalty clubs have found them beneficial. Buyers love feeling like “part of the program.” Three: Mobile Search is Becoming Preferred.

Technology 56

Technology Marketing Loyalty Programs Multi-Channel 56

Customer Enthusiast

OCTOBER 20, 2016

Having me repeat my number every time I call increases the time and effort required to complete the transaction and is out of step with even basic integrated guest intelligence software/POS systems in 2016. I’ve bought more than 200 pizzas from this store.”.

Loyalty Programs 82

Loyalty Programs Retail 2016 Customers 82

John Paul

AUGUST 29, 2018

John Paul, the number one worldwide loyalty solutions service that was acquired by AccorHotels in 2016, is fast expanding in Asia Pacific (APAC).

Loyalty Programs 40

Loyalty Programs 2016 Loyalty Customers 40

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Inspiring Real Loyalty, No Cards in Sight. engender loyalty! How Can You Build Human Loyalty to Beat the Competition?

Tourism 56

Tourism Travel Customer Service E-support 56

John Paul

JULY 17, 2018

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. It is John Paul’s intention to reach clients from all industries to further strengthen their customers’ brand loyalty. ABOUT JOHN PAUL. www.johnpaul.com.

Leadership 40

Leadership Automotive Hospitality Travel 40

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

Tricia Morris

MAY 31, 2016

Denis Pombriant of Beagle Research presented this eye-opening statistic in his session on the new drivers of customer loyalty. Pombriant believes that loyalty is built on meeting customers in their moments of truth. Join Microsoft’s Live Online Event, Customer Driven, on June 7, 2016. ——————-.

Customer Experience 55

Customer Experience 2016 Contact Center Loyalty 55

Currency Alliance

DECEMBER 7, 2016

It’s been that way since the beginning of 2016. As the smartphone has changed the nature of brand-customer communications, so it is also changing the nature of loyalty programs. For that reason we need to be thinking about loyalty strategies that exist in the Mobile Wallet.

Customer Engagement 40

Customer Engagement Engagement Social Media Loyalty 40

Gainsight

APRIL 23, 2021

Sabina: At Mavenlink, I oversee the adoption, expansion, renewal, and loyalty programs. Additionally, I built the third division this last year, the business’s community and loyalty arm. Sabina: When I joined Mavenlink in 2016, the Customer Success mission was evolving. And what’s your role at Mavenlink?

Customer Journey 76

Customer Journey Loyalty Programs Measurement Sales 76

Currency Alliance

OCTOBER 31, 2022

A recent article on PhocusWire helpfully outlined a range of security vulnerabilities common to loyalty programs. Most loyalty program operators now recognize the urgency of improving their platform security, but are still unsure how to proceed. the loyalty rule(s) that should be applied.

Travel 52

Travel Loyalty Loyalty Programs Banking 52

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Technology started to permeate customer experience management, from digital experience and call centers to loyalty program management and beyond. Learn more from the CRM consulting perspective.

Customer Experience 40

Customer Experience Government Chief Customer Officer 2016 40

Currency Alliance

MAY 9, 2022

Such ‘digital washing’ (like greenwashing in the context of environmental protection) is also taking place in loyalty, where various vendors claim to be true SaaS platforms or API-centric. To help businesses on this path, we have decided to share our experience in building an API-centric loyalty platform over the years.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Thematic

DECEMBER 5, 2018

Think customer loyalty programs are all about getting generic discounts, points and rewards? No surprises here, behaviour change being the hardest part of any performance improvement plan and why as many as 38% change efforts fail ( Bain & Co, 2016 ). Think again. That was the old school way of doing things.

Customer Retention 96

Customer Retention Competitive Advantage 2017 2014 96

Currency Alliance

OCTOBER 27, 2017

We have seen tremendous change across many industries during the past 40-50 years, and these changes can help predict the next evolution in the loyalty sector. Unfortunately, the customer loyalty sector has not kept pace. Most loyalty programs still retain largely the same design as 20 years ago.

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

SurveySparrow

OCTOBER 2, 2020

The Harvard Business Review report from 2016 stated that employees have to go through 10 different stages in their entire work-lifecycle. Compensation and Benefits: Without a sufficient compensation or benefits program, you can’t enhance employee satisfaction. These stages are quite relevant now also.

Employee Experience 59

Employee Experience Feedback Measurement Engagement 59

SmartKarrot

DECEMBER 10, 2020

The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. Businesses use gamification techniques quite widely to design their customer loyalty programs. These goals may include customer education , conversion, customer loyalty, customer engagement, product adoption , etc.

Customer Success 11

Customer Success Social Media Loyalty User Experience 11

BirdEye

JULY 14, 2023

Prior to 2016, you might have seen a standard disclaimer on Amazon saying something like, “I received this item at no charge in exchange for an honest review.” Leverage loyalty programs: Reward enthusiastic members of your loyalty program with points or other benefits for leaving a review.

Social Media 95

Social Media Exceptional Customer Service Loyalty Programs Feedback 95

Currency Alliance

MARCH 20, 2017

And by the summer of 2016, it was the 4th most valuable public company. Loyalty Coalitions are not new – in fact many are stale – but existing schemes were not built to assemble and share customer profiles. The loyalty currency could also be used for payments and redemptions – thereby avoiding transaction charges from payment networks.

Brands 40

Brands Loyalty Programs Loyalty Retail 40

Strativity

APRIL 27, 2023

Starbucks with its mobile app, Pizza Hut with its top-rated loyalty program, Panera with its brand-defining digital customer experience, and Chick-fil-A with its outstanding omnichannel platform were some of the early leaders who have seen sustained success. It’s hard to underscore the franchise value concept enough. McKinsey and Co.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

Starbucks with its mobile app, Pizza Hut with its top-rated loyalty program, Panera with its brand-defining digital customer experience, and Chick-fil-A with its outstanding omnichannel platform were some of the early leaders who have seen sustained success. It’s hard to underscore the franchise value concept enough. McKinsey and Co.

2022 52

2022 Roadmap Customer Relationships Brands 52

ShepHyken

AUGUST 8, 2016

7 Steps to a Flawless Loyalty Program by Timi Garai. Antavo) Well, after helping our customers build their loyalty programs, we’ve found the next 7 important steps to create a flawless loyalty program and put them into an infographic! And, the layout of the infographic makes it fun to read.

Net Promoter Score 80

Net Promoter Score 2016 Article Customer Service 80

Retently

NOVEMBER 21, 2018

Sometimes, it pays off to find out exactly which of your clients are customer advocates so that you can engage with them to drive more brand loyalty and attract new clients to boost long-term ROI. Setting up a loyalty program based on rewards – it makes it easier to identify promoters in the long run.

Marketing 118

Marketing Social Media Events Net Promoter Score 118

Retently

MARCH 18, 2019

Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. Even today, Amazon is actually boasting amazing customer loyalty, at least according to Forbes ; however, the company isn’t quite ready to share exact customer numbers. High Customer Loyalty and Word of Mouth Advertising.

Net Promoter Score 131

Net Promoter Score NPS Customer Retention Loyalty 131

Comm100

JUNE 13, 2018

According to a study by Inmar , 72 percent of coupons used in 2016 affected purchasing behavior , usually by encouraging shoppers to buy a product they otherwise would not have. Put on Your Best Holiday Deals. Holiday offers and discounts are a great way to entice purchases during the shopping season.

E Commerce 53

E Commerce E-support Social Media Retail 53

Beyond Philosophy

JUNE 14, 2016

Certainly, its results cannot be applied to other areas of marketing decision-making and effort, such as branding and positioning, product and service assessment, or loyalty program development and refinement. You Also Might Like… Link Operational Metrics To Customer Loyalty Metrics For Better Financial Outcomes.

Metrics 60

Metrics Customer Experience 2015 Consulting 60

Currency Alliance

MARCH 9, 2021

Headless loyalty systems are API-first loyalty platforms that enable any customer-facing platform to integrate loyalty marketing functionality into their Customer Experience (CX) via API. The loyalty industry still operates mostly on tightly-integrated legacy technology platforms, in which changes are slow and expensive.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59

Currency Alliance

AUGUST 16, 2019

Loyalty programs once enabled relatively personalized marketing. Today, practically all these higher-spending customers are already enrolled in ‘no-brainer’ loyalty coalitions. delivering more loyalty value so customers accelerate their path to rewards – keeping them engaged with your brand.

Loyalty 40

Loyalty Insights Brands Loyalty Programs 40