Oracle

DECEMBER 27, 2018

In 2018, the customer experience was front and center for businesses. Whether you’re focused on building stronger relationships with existing customers or attracting new prospects, brands are taking their CX strategies, technology, and approaches to the next level. Cloud technologies powered a better customer experience.

2018 88

2018 Customer Experience 2019 Retail 88

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. How to overcome those challenges?

2018 141

2018 Customer Experience Competitive Advantage 2017 141

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation 2013 2018 Customer Relationship Management 52

Oracle

JANUARY 31, 2018

Following a record holiday season, 2018 is off to a fast start in the world of customer experience. So how do CX professionals know what to expect as far as consumer behaviors, trends, and otherwise in 2018? Where should CMOs concentrate their efforts to get CX right in 2018? CPQ Software Trends for 2018.

2018 80

2018 Customer Experience Retail 2017 80

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics.

2018 84

2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics.

2018 84

2018 Customer Service Multi-Channel Document 84

Oracle

NOVEMBER 27, 2019

Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Transforming grocery shopping.

Retail 74

Retail Innovation 2019 Multi-Channel 74

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. So here we have the Yamaha 2018 450 motocross bike.

Demo 84

Demo Automotive Innovation 2018 84

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. This reminds me of a piece I once wrote about Tool vs. Toy , which explores the changing value of technology driven by users vs. investors.

2018 72

2018 Customer Journey Mapping Contact Center E Commerce 72

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. Scale your research with technology.

2018 145

2018 Insights Innovation Feedback 145

CloudCherry

APRIL 5, 2019

Gartner reports from 2018 that 52% of marketers with CX responsibility expect their budgets to remain the same or decrease. So how do Marketers that assume CX responsibility address this with less budget without giving up important technology needed for other aspects of Marketing? 23% of B2B CMO’s see CX as a top 3 objective.

Marketing 278

Marketing Customer Experience B2B Airlines 278

Second to None

FEBRUARY 14, 2018

As technology increases, customers are interacting with brands in completely novel ways. This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. Those numbers will only rise in 2018.

2018 63

2018 Social Media E Commerce E-support 63

Oracle

JANUARY 14, 2018

This week, the SmarterCX.com team was at NRF 2018 , the National Retail Federation’s Big Show. Javits Convention Center, NRF is one of the largest and most anticipated retail events each year, and showcases the latest in retail customer experience trends and technology innovations. Just check #museumoficecream.

2018 49

2018 Retail Customer Experience 2017 49

Oracle

MARCH 18, 2019

Consumer loyalty is more difficult than ever for retailers to attain. A Daymon Worldwide global study from 2018 found that only 29% of millennials usually buy the same brand, of a particular product, compared with 35% of Gen Xers, for example. Leverage technology. Technology can help reach that goal. Be transparent.

2019 60

2019 Loyalty Consumers Loyalty Programs 60

Oracle

APRIL 10, 2020

Over 60% of Millennials and Gen Z consumers stream video daily, according to a 2018 Deloitte study. Some of the world’s most popular streaming services include Netflix, iQiyi, Tencent Video, Youku, and Amazon Prime Video, and beyond these services, there’s plenty of video content at the fingertips of consumers.

2020 52

2020 Innovation Entertainment Social Media 52

Call Experts

JANUARY 9, 2019

It is essential to work on the basics, especially while adopting new technologies. Consumer Experiences in The Digital World. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. Add AI experiences.

Consumers 64

Consumers Call Center 2018 Contact Center 64

ShepHyken

JUNE 25, 2018

To start with, 64% of consumers say they have avoided a brand because of a bad experience in the last year. European CEO) European CEO lists the top European companies that consumers love to go back to time and time again. The post 5 Top Customer Service Articles for the Week of June 25, 2018 appeared first on Shep Hyken.

Article 85

Article 2018 Customer Service Loyalty 85

Oracle

SEPTEMBER 19, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. General Session: The Latest CX Innovations for Sales. You can also view the full sales session catalog here.

2018 49

2018 Sales Roadmap Loyalty 49

Natalie Petouhof

SEPTEMBER 23, 2018

Tweet Dreamforce 2018 is here! Create Amazing Brand Advocates – Tues 9/25 10:30 AM [link] @Nielsen says 88% of consumers trust in word-of-mouth recommendations from people they know. DrNatalie – @ServiceCloud, Customer Service Innovation. And there’s so much to do and see! Here you go! Tuesday 9/25.

2018 75

2018 Workshop Demo Contact Center 75

CSM Magazine

SEPTEMBER 21, 2023

Its accessible 24/7 from any internet connected device, its easily consumable on-site and its shareable with customers. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. Now everything is digital.

Management 59

Management 2018 2013 Customer Relationship Management 59

Currency Alliance

JUNE 21, 2018

Some of this occurred through collaboration and technological optimisation – also anticipated. In the attention economy, the mind of the modern consumer is hardwired for instant gratification – often at zero effort. Technological Innovation. SmartOffers’ won the awards for Best Use of Technology and Best Use of CRM.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

LoyaltyPlus

JANUARY 22, 2019

Taking care of the modern, tech-savvy consumer. South Africa has long been considered a market of brand-loyal and brand-conscious consumers. The popularisation of loyalty programmes and digital solutions that automate transactions, implies that the modern tech-savvy consumer is more empowered than ever before.

Consumers 40

Consumers E Commerce Customer Relationship Management Social Media 40

LoyaltyPlus

JANUARY 22, 2019

Taking care of the modern, tech-savvy consumer. South Africa has long been considered a market of brand-loyal and brand-conscious consumers. The popularisation of loyalty programmes and digital solutions that automate transactions, implies that the modern tech-savvy consumer is more empowered than ever before.

Consumers 40

Consumers E Commerce Customer Relationship Management Social Media 40

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. This blog post is not about the top customer service trends to watch out for in 2018. Who is doing this right?

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

CSM Magazine

JULY 10, 2023

This was time consuming, labour intensive, and had the potential to introduce errors into our systems. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information please visit www.bigchange.com.

2018 52

2018 2013 Customer Relationship Management 2020 52

Second to None

JUNE 5, 2018

This can be done successfully by using CX tools, like journey mapping, which can be applied on a day-to-day basis for solving the obvious business challenges posed by the B2B CX strategy in 2018. However, AI technology has made it possible for even smaller brands to provide this level of support.

B2B 63

B2B 2018 Voice of Customer Loyalty 63

Experience Investigators by 360Connext

OCTOBER 22, 2019

consumers say they’re getting a good Customer Experience from companies. consumers say they're getting a good Customer Experience from companies. This means creating a dynamic loop of gathering customer feedback, assigning real responsibilities and treating CX like we treat sales, marketing or technology.

2020 169

2020 Customer Experience Innovation Brands 169

Lumoa

DECEMBER 19, 2023

However, manually sifting through and evaluating this feedback can be incredibly time-consuming. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. Firstly, it is time-consuming and labor-intensive, making analyzing large volumes of data impractical.

Social Media 83

Social Media Feedback Banking Automotive 83

CSM Magazine

FEBRUARY 23, 2023

“This was time consuming and also introduced the potential for errors. In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Management 52

Management 2018 2013 Customer Relationship Management 52

Hero Digital

JANUARY 23, 2019

Omnichannel innovation is now required for all brands in the industry, from direct-to-consumer startups to traditional behemoths. Hero Digital’s headquarters is in the heart of San Francisco, so we’re constantly surrounded by the hype about new, futuristic technology that promises to disrupt every industry.

Retail 40

Retail Innovation 2030 Omnichannel 40

Comm100

DECEMBER 2, 2021

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. One of the greatest challenges for financial services organizations has been juggling the need to push innovation while maintaining support for trusted and secure technologies.

Financial 92

Financial 2022 Customer Experience Omnichannel 92

Oracle

JUNE 15, 2018

Animals may not have a voice to speak themselves, but it’s safe to assume that they’d give a “woof” or “meow” in approval of how customer experience technology has revolutionized the pet care industry. What other CX innovations can we expect from the pet care industry?

Technology 64

Technology Customer Experience 2018 Customers 64

Oracle

JUNE 18, 2018

It’s not large online marketplaces catering to consumers and B2B buyers, or another industry competitor, or a startup who may be innovating faster than you. Powerful, connected digital commerce technology helps businesses create customer intelligence and activate it in new and more meaningful ways. Time is the enemy.

2018 42

2018 Document B2C B2B 42

Magellan Solutions

APRIL 24, 2024

Managing data entry in-house can be a headache, from errors to time-consuming tasks that distract you from growing your business. Another common pain point is the time-consuming nature of eCommerce data entry tasks. Efficient eCommerce data entry is vital for online business success.

Sales 52

Sales 2027 Measurement Call Center 52

Oracle

JANUARY 15, 2019

The SmarterCX team is on location at NRF 2019: Retail’s Big Show in New York City this week getting an inside look at the latest in retail customer experience trends and technology. Here are some of the hottest trends, technology, and takeaways from NRF 2019. An up-close look at advancing technology. Be willing to invest.

2019 100

2019 Retail Customer Experience Omnichannel 100

CX University

MAY 16, 2023

Engaged employees are more likely to deliver exceptional service, be productive, and create a positive work culture that encourages teamwork and innovation. Engaged employees are more likely to deliver exceptional service, be productive, and create a positive work culture that encourages teamwork and innovation. References PwC.

Engagement 98

Engagement Customer Experience Advertising Culture 98

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. In 2000, UK consumer bank Halifax launched a fairly successful marketing slogan: the people that give you extra [iv]. Actually, they do.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40