Russel Lolacher

MARCH 2, 2021

A big part of my role has always been change management, and communication is key to that. Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. What was the biggest lesson you learned in 2020?

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C Space

MAY 20, 2020

The Brand Move Roundup – May 20, 2020. The appetite for fresh entertainment during lockdown when content from traditional channels has been exhausted, along with increased demand for TV content at all times of the day, is contributing to consumers re-evaluating SVOD services,” the report’s authors conclude.

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2020 Brands E Commerce Airlines 52

C Space

JULY 8, 2020

The Brand Move Roundup – July 8, 2020. The reality of business is that direct from consumer revenue is vital to just about any media business,” said co-founder and Chief Product Officer Jason Clampet. “We The Cross Collection will be released later in 2020. billion in 2020, up 135 million from last year.

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2020 Brands E-support Travel 40

C Space

JULY 24, 2020

The Brand Move Roundup – July 23, 2020. Women-focused career advice platform and events business Create & Cultivate is offering consumers a way to peruse items without stepping inside a physical store. There is a similar unease about other types of international transport. Brand Move Roundup – July 23, 2020.

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2020 Brands Tourism Advertising 52

Kustomer

NOVEMBER 4, 2020

2020 brought huge changes to the business world and impacted customer service and operations across the board. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. In 2020, many businesses closed up shop and transferred themselves completely online.

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Qualtrics

MAY 12, 2021

Driven by emotional and transactional needs, consumers across the world have demonstrated their values – and indicated their plans for the future. Read on for top-level insights from our 2021 Global Consumer Trends Report. Download the 2021 global consumer trends report now. The world then.

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SaleMove

APRIL 9, 2021

Cyber threats and data security are always top-of-mind for businesses and consumers alike. A changing technology landscape and stricter legislation (like GDPR and California’s 2020 Consumer Privacy Act) have led businesses to reassess how information is collected and stored. Using Chat for Secure Communication.

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CSM Magazine

AUGUST 2, 2019

Its operational platform enables real-time tracking of the service technician, accurate ETAs and simple two-way communication. We were attracted to the growing pool of tech talent in LA and it’s good domestic and international transport links. Uberised’ consumers expect real-time transparency and control. About Localz.

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C Space

MARCH 20, 2020

The Brand Move Roundup – March 20, 2020. Workplace communication platform Slack has launched a very timely redesign to make the platform friendlier to new users. The aim, said Marden, is to give “support and a small joy to consumers as they’re at home.”. Chris Nurko. Chief Innovation Officer, C Space.

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LoyaltyPlus

MAY 12, 2021

Travelstart highlights several lessons that consumers should be aware of, based on an increasing demand for information – most notably that cargo flights and repatriations are the only exceptions when it comes to the COVID-19 lockdown. Aviation-focused online media confirms how loyalty programmes are now intrinsically part of cargo transport.

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Uniphore

JANUARY 25, 2022

Human beings are complex communicators. We rely on language to understand one another broadly; however, most of our communication is nonverbal. Post-2020 could easily be called the start of the Zoom Era. Not only are we behind the camera more than ever before, we’re also consuming the medium at a historic rate.

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Kustomer

NOVEMBER 4, 2020

2020 brought huge changes to the business world and impacted customer service and operations across the board. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. In 2020, many businesses closed up shop and transferred themselves completely online.

2021 52

2021 Customer Experience E-support Omnichannel 52

CSM Magazine

SEPTEMBER 16, 2022

With consumers suffering as commodity prices skyrocket and inflation hikes in Western economies occur every other month, businesses, particularly those in the UK and the USA, are eyeing different markets to alleviate financial pressures.

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Magellan Solutions

JULY 27, 2021

Arab consumers show a clear predilection to talk in Arabic. It’s understandable why the 2020 U.S. French consumers take pride in their language and prefer talking to a French call center agent when they call customer service of a business. Because of this, it has a combined GDP of $ US 600 billion. . The Target Audience Expands.

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Inbenta

JUNE 30, 2021

In 2020, the chatbot received almost 900,000 inquiries and handled 90% of them on its own. . 2020 was definitely the year for eCommerce. Being a leader in the industry, Benefit works to provide the best customer service possible, no matter the channel the consumer uses. Plus, GAL handles roughly a ?

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ViiBE Blog

JANUARY 22, 2021

This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. We are present in several sectors, including energy, retail, transport and mobility, construction, insurance, etc. How has the pandemic impacted your approach?

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C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. Food retailing rose as households continued to consume additional food and beverages at home during May,” the statistics bureau said. Footfall indicates the number of people going to high street stores, shopping centers and retail parks and is not a measure of how much each consumer spends.

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2020 Brands Airlines Retail 52

West Monroe

NOVEMBER 21, 2022

The War in Ukraine has led to higher transportation rates that suppliers are now passing on to providers. If those contracts are tied to the Consumer Price Index (CPI), payers may face higher costs and lower reimbursements that will impact their long-term financial outlook—albeit to a lesser degree if those contracts are capped.

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TechSee

JUNE 25, 2019

In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics. Predictive personalization. Gamification.

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C Space

JULY 24, 2020

The Brand Move Roundup – July 24, 2020. Walmart will open at least six additional Walmart Health clinics in the greater Atlanta area by the end of 2020. Fox Sports will debut “virtual fans” in its live MLB broadcasts during the shortened 2020 season. It’s a craze. I’ve never seen anything like it.

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2020 Brands Sports Advertising 52

C Space

MAY 12, 2020

The Brand Move Roundup – May 12, 2020. PepsiCo has launched two e-commerce websites that provide direct-to-consumer options for its dozens of packaged goods brands, such as Frito-Lay, Quaker, Muscle Milk, Gatorade, Hilo Life and more. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

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2020 Brands E Commerce Transportation 52

C Space

JULY 22, 2020

The Brand Move Roundup – July 22, 2020. Those customers still need a way to transport their purchases home, and the consortium hopes to come up with better, more sustainable choices for shoppers. Brand Move Roundup – July 22, 2020. Brand Move Roundup – July 21, 2020. Brand Move Roundup – July 20, 2020.

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2020 Brands Transportation Insurance 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. What’s more, that group is Gen Z, the under-25 consumers who statistically lack the job security and affluence that many older buyers enjoy. The survey’s most surprising finding deals with young consumers and luxury. The first opening is planned for the end of 2020, in Narbonne.

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2020 Brands E Commerce Fashion 52

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. Overhaul of the fashion week system has been mooted for years, but in 2020 change seems to be becoming an economic necessity. Consumers’ intent to travel within the next six months sits roughly at 36%. That’s down 2% from the last time consumers were asked two weeks prior.

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2020 Brands Fashion Travel 52

C Space

MAY 18, 2020

The Brand Move Roundup – May 15, 2020. The zoo’s president, Clément Lanthier, said this week the facility spent months trying to overcome transportation barriers in acquiring fresh bamboo and decided it was best for the animals to be in China, where their main food source is abundant. Each adult consumes about 40kg (88lb) daily.

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2020 Brands E-support Transportation 52

C Space

MAY 14, 2020

The Brand Move Roundup – May 14, 2020. Players are not allowed to have physical contact with neighbors or public, must respect the six-foot social distancing rule, are not allowed visitors at home and are prohibited from using public transport. Brand Move Roundup – May 14, 2020. Brand Move Roundup – May 13, 2020.

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2020 Brands Transportation Advertising 52

West Monroe

JANUARY 23, 2022

We think of the traditional relationship between payers, providers, and pharma companies as triangular, with the consumer (the patient) in the middle. Payers, for instance, had a banner year in 2020, leaving them in an advantageous position at the start of 2021. But where is the industry headed from here?

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C Space

JUNE 25, 2020

The Brand Move Roundup – June 25, 2020. million passengers traveled on direct flights between the United States and China in 2018, the last year for which the Transportation Department has complete data. Brand Move Roundup – June 25, 2020. Brand Move Roundup – June 24, 2020. Brand Move Roundup – June 23, 2020.

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2020 Brands Airlines Travel 52

C Space

SEPTEMBER 8, 2020

The Brand Move Roundup – September 8, 2020. Sporadic flareups around the world are putting people off: Global traffic in July was down almost 80% from a year earlier, a steeper-than-expected slump, the International Air Transport Association said last week. Of the planes that are flying, many are half empty.

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Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. The gap between winners and losers will widen significantly in 2021.

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Magellan Solutions

AUGUST 13, 2021

Today, we see more employees and individuals struggle with writing emails and communication effectively over the phone. It is because 33% of consumers don’t mind staying on the phone longer as long as the customer service representative is friendly and can help them. . Unity Communications. Flatworld Solutions. Premier BPO.

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C Space

SEPTEMBER 21, 2020

The Brand Move Roundup – September 21, 2020. Other brands are also implementing business models – particularly those contributing to the sharing economy – that balance consumers’ appetites for new products with our collective sustainability concerns. Brand Move Roundup – September 17, 2020.

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C Space

JUNE 8, 2020

The Brand Move Roundup – June 8, 2020. Government stay-home orders increased demand for delivery in many countries, and one habit consumers developed that many analysts say is likely to stay is shopping for groceries online. Shares of Wayfair , the online furniture and home goods seller, have doubled in price in 2020.

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2020 Brands Magazine Travel 40

C Space

SEPTEMBER 29, 2020

The Brand Move Roundup – September 29, 2020. DTC air purifier brand Molekule has experienced a 200% growth in repeat customers since launching in 2016, while its consumer model, the Air , has consistently sold out each month. Brand Move Roundup – September 28, 2020. Brand Move Roundup – September 25, 2020.

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2020 Brands E Commerce Retail 40

C Space

SEPTEMBER 16, 2020

The Brand Move Roundup – September 16, 2020. Its stock is currently up a staggering 191% in 2020. Demand for international overnight services rose significantly in 2019 and early 2020 until the outbreak of the Covid-19 pandemic, with passenger numbers from Switzerland growing by more than 25% year-on-year.

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Qualtrics

APRIL 25, 2019

Consumers are now empowered to ask questions rather than passively doing what is recommended. Health-related technology is also pushing consumer knowledge about health and wellness. In fact, the market for health apps and wearable devices is expected to increase to £460 million by 2020. Consumerism continues to grow.

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West Monroe

MAY 8, 2023

Peterson Appointed to Chief Economist of The Conference Board in 2020, Dana has vast experience across multiple roles, notably at Citi and the Federal Reserve Board in Washington, D.C. We provide insights that include economics, ESG, human capital, marketing and communications, and public policy and geopolitics. Featuring Dana M.

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