C Space

JULY 8, 2020

The Brand Move Roundup – July 8, 2020. While Covid-19 panic-buying helped boost Walmart sales to record highs earlier this year, its US e-commerce presence is still only around an eighth the size of Amazon’s. The Cross Collection will be released later in 2020. billion in 2020, up 135 million from last year.

2020 40

2020 Brands E-support Travel 40

C Space

JULY 24, 2020

The Brand Move Roundup – July 23, 2020. Women-focused career advice platform and events business Create & Cultivate is offering consumers a way to peruse items without stepping inside a physical store. There is a similar unease about other types of international transport. Brand Move Roundup – July 23, 2020.

2020 52

2020 Brands Tourism Advertising 52

BirdEye

AUGUST 25, 2020

In our exclusive study, we’ll look at trends in search volume – an indicator of consumer demand – before the shutdown into today that can be used to: Identify growing industries – as well as those that are struggling. Inform critical business decisions based on changing consumer preferences. Consumers thought was essential (e.g.,

Automotive 97

Automotive Retail 2020 Consumers 97

Kustomer

NOVEMBER 4, 2020

2020 brought huge changes to the business world and impacted customer service and operations across the board. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. In 2020, many businesses closed up shop and transferred themselves completely online.

2021 140

2021 Customer Experience E-support Omnichannel 140

Magellan Solutions

NOVEMBER 8, 2019

According to data , by the time 2020 rolls in, online sales will hit approximately 4135 billion dollars. Here are the top e-commerce trends this 2020: Get Personal. More consumers trust this kind of technology than they would a couple of years back. this 2020, and rise to 72.9%

E Commerce 40

E Commerce 2020 E-support Social Media 40

Circular Edge

MAY 9, 2022

Reverse logistics start at the end consumer, moving backward through the supply chain to the distributor or from the distributor to the manufacturer. Reverse logistics can also include processes where the end consumer is responsible for the final disposal of the product, including recycling, refurbishing or resale. Process the Return.

Transportation 52

Transportation Retail Metrics Consumers 52

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty. So, with that context, what will be the top loyalty trends in 2020? Some stars are sticks.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

CSM Magazine

AUGUST 2, 2019

We were attracted to the growing pool of tech talent in LA and it’s good domestic and international transport links. “We believe that the field tech ecosystem in the US is facing increasing challenges in meeting rising consumer expectations while also seeking to make operations more efficient.

Transportation 45

Transportation 2013 Customer Satisfaction 2020 45

C Space

MARCH 20, 2020

The Brand Move Roundup – March 20, 2020. Music website Bandcamp is waiving its revenue share on all sales today (Friday) to help musicians affected by the crisis. The aim, said Marden, is to give “support and a small joy to consumers as they’re at home.”. Chris Nurko. Chief Innovation Officer, C Space.

2020 40

2020 Brands Retail Transportation 40

CSM Magazine

APRIL 28, 2021

8 out of 10 companies use multiple solutions to deliver an “omnichannel” experience, which limits a brand’s ability to properly connect meaningfully to their customers, damaging both agent experience and consumer confidence.

Customer Service 52

Customer Service Marketing E Commerce Customer Experience 52

Uniphore

JANUARY 25, 2022

Post-2020 could easily be called the start of the Zoom Era. Not only are we behind the camera more than ever before, we’re also consuming the medium at a historic rate. Last fall, we surveyed Australian consumer perspectives of video conversations. Last fall, we surveyed Australian consumer perspectives of video conversations.

2022 52

2022 Healthcare Banking 2020 52

ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. The usage of ViiBE has skyrocketed.

Call Center 52

Call Center Download 2020 Omnichannel 52

Inbenta

JUNE 30, 2021

In 2020, the chatbot received almost 900,000 inquiries and handled 90% of them on its own. . Some of the great features: It has a double purpose , as it can be used for both pre-sales and after-sales requests. 2020 was definitely the year for eCommerce. With their virtual assistant, Gal, they cover customer support 24/7.

Insurance 105

Insurance Airlines Travel Healthcare 105

Kustomer

NOVEMBER 4, 2020

2020 brought huge changes to the business world and impacted customer service and operations across the board. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. In 2020, many businesses closed up shop and transferred themselves completely online.

2021 52

2021 Customer Experience E-support Omnichannel 52

C3Centricity

SEPTEMBER 14, 2020

A recent article on CNBC showed that many major chains in the USA had recorded triple-digit growth in online sales in the first half of this year. They concluded by saying that those retailers who had already invested on online sales would fare better than those forced into it by the pandemic. Am I being naive?

Retail 77

Retail E Commerce Apparel Transportation 77

TechSee

JUNE 25, 2019

billion, and sales process recommendation and automation, which attracted $2.7 In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. This realization has seen investments in AI rapidly increasing. Predictive personalization.

Technology 122

Technology Customer Service Contact Center Call Center 122

C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. Lockdowns and restrictions continue to skew food and beverage sales toward home consumption. Food retailing rose as households continued to consume additional food and beverages at home during May,” the statistics bureau said. Smaller weekly increases of 11.5% in Scotland and 8.5%

2020 52

2020 Brands Airlines Retail 52

C Space

JULY 24, 2020

The Brand Move Roundup – July 24, 2020. Walmart will open at least six additional Walmart Health clinics in the greater Atlanta area by the end of 2020. Fox Sports will debut “virtual fans” in its live MLB broadcasts during the shortened 2020 season. It’s a craze. I’ve never seen anything like it.

2020 52

2020 Brands Sports Advertising 52

C Space

MAY 18, 2020

The Brand Move Roundup – May 15, 2020. The zoo’s president, Clément Lanthier, said this week the facility spent months trying to overcome transportation barriers in acquiring fresh bamboo and decided it was best for the animals to be in China, where their main food source is abundant. Each adult consumes about 40kg (88lb) daily.

2020 52

2020 Brands E-support Transportation 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. What’s more, that group is Gen Z, the under-25 consumers who statistically lack the job security and affluence that many older buyers enjoy. The survey’s most surprising finding deals with young consumers and luxury. The first opening is planned for the end of 2020, in Narbonne.

2020 52

2020 Brands E Commerce Fashion 52

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. Overhaul of the fashion week system has been mooted for years, but in 2020 change seems to be becoming an economic necessity. Many had expected business outcome guarantees, such as lifts in sales or store visits, to be a major focal point in the next round of upfront negotiations.

2020 52

2020 Brands Fashion Travel 52

C Space

MAY 12, 2020

The Brand Move Roundup – May 12, 2020. PepsiCo has launched two e-commerce websites that provide direct-to-consumer options for its dozens of packaged goods brands, such as Frito-Lay, Quaker, Muscle Milk, Gatorade, Hilo Life and more. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands E Commerce Transportation 52

C Space

JULY 22, 2020

The Brand Move Roundup – July 22, 2020. Those customers still need a way to transport their purchases home, and the consortium hopes to come up with better, more sustainable choices for shoppers. Brand Move Roundup – July 22, 2020. Brand Move Roundup – July 21, 2020. Brand Move Roundup – July 20, 2020.

2020 52

2020 Brands Transportation Insurance 52

NetBase

NOVEMBER 14, 2019

With social insight regularly recognized for its predictive trend analysis and consumer understanding capabilities, brands are rapidly analyzing target market needs and taking immediate action. And their efforts line up with what consumer segments are seeking these days. The results are inspiring from a sustainability standpoint.

Fashion 49

Fashion Apparel Transportation Consumers 49

West Monroe

JANUARY 23, 2022

We think of the traditional relationship between payers, providers, and pharma companies as triangular, with the consumer (the patient) in the middle. Payers, for instance, had a banner year in 2020, leaving them in an advantageous position at the start of 2021. But where is the industry headed from here?

Healthcare 52

Healthcare 2022 2021 Multi-Channel 52

C3Centricity

APRIL 29, 2020

I remember participating in heated arguments in the past, between sales teams and retailers, about online stores. Fast forward a decade or so, and supermarkets are scrambling to catch up as start-ups in many developed countries are giving this new type of freedom to consumers. Source: USA Today. So what is a poor manufacturer to do?

Retail 71

Retail E Commerce Apparel Transportation 71

NetBase

NOVEMBER 14, 2019

With social insight regularly recognized for its predictive trend analysis and consumer understanding capabilities, brands are rapidly analyzing target market needs and taking immediate action. And their efforts line up with what consumer segments are seeking these days. The results are inspiring from a sustainability standpoint.

Fashion 40

Fashion Apparel Transportation Consumers 40

C Space

MAY 14, 2020

The Brand Move Roundup – May 14, 2020. Players are not allowed to have physical contact with neighbors or public, must respect the six-foot social distancing rule, are not allowed visitors at home and are prohibited from using public transport. These rules apply to everyone who lives in the player’s household.

2020 52

2020 Brands Transportation Advertising 52

Magellan Solutions

JULY 27, 2021

Arab consumers show a clear predilection to talk in Arabic. It’s understandable why the 2020 U.S. French consumers take pride in their language and prefer talking to a French call center agent when they call customer service of a business. Transport Industry. The transport industry is also growing.

Call Center 52

Call Center Tourism Transportation Hospitality 52

C Space

SEPTEMBER 8, 2020

The Brand Move Roundup – September 8, 2020. Sporadic flareups around the world are putting people off: Global traffic in July was down almost 80% from a year earlier, a steeper-than-expected slump, the International Air Transport Association said last week. Of the planes that are flying, many are half empty.

2020 40

2020 Brands Airlines Transportation 40

C Space

JUNE 25, 2020

The Brand Move Roundup – June 25, 2020. million passengers traveled on direct flights between the United States and China in 2018, the last year for which the Transportation Department has complete data. Square announced the sale of Caviar to DoorDash for $410 million last August. More than 8.5

2020 52

2020 Brands Airlines Travel 52

C Space

SEPTEMBER 21, 2020

The Brand Move Roundup – September 21, 2020. Other brands are also implementing business models – particularly those contributing to the sharing economy – that balance consumers’ appetites for new products with our collective sustainability concerns. Used car sales have grown this year.

2020 40

2020 Brands Entertainment Fashion 40

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. The gap between winners and losers will widen significantly in 2021.

2021 52

2021 Loyalty Loyalty Programs Travel 52

C Space

JUNE 8, 2020

The Brand Move Roundup – June 8, 2020. Government stay-home orders increased demand for delivery in many countries, and one habit consumers developed that many analysts say is likely to stay is shopping for groceries online. Shares of Wayfair , the online furniture and home goods seller, have doubled in price in 2020.

2020 40

2020 Brands Magazine Travel 40

C Space

SEPTEMBER 29, 2020

The Brand Move Roundup – September 29, 2020. DTC air purifier brand Molekule has experienced a 200% growth in repeat customers since launching in 2016, while its consumer model, the Air , has consistently sold out each month. Tesco is to become the first UK retailer to set a sales target for plant-based alternatives to meat.

2020 40

2020 Brands E Commerce Retail 40

C Space

SEPTEMBER 16, 2020

The Brand Move Roundup – September 16, 2020. Its stock is currently up a staggering 191% in 2020. Demand for international overnight services rose significantly in 2019 and early 2020 until the outbreak of the Covid-19 pandemic, with passenger numbers from Switzerland growing by more than 25% year-on-year. In April, U.S.

2020 40

2020 Brands Tourism Travel 40

West Monroe

OCTOBER 23, 2023

The episode underscores the interconnectedness of EVs, the grid, and the broader digital ecosystem, highlighting the need for strategic planning and the value of data in shaping the future of transportation. Power, which indicates that EVs will be 70% of sales by 2035? Another thing to consider is how do you manage the load?

Automotive 59

Automotive Transportation Consumers Retail 59