Currency Alliance

OCTOBER 27, 2017

Customers expect flexibility and convenience from the companies they do business with because people live in a world where almost everything is accessible with a few clicks on their smartphone. Unfortunately, the customer loyalty sector has not kept pace. How do we define greater liquidity in loyalty programs?

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. There’s a lot of useful takeaways in this, for loyalty marketers.

Magazine 52

Magazine Loyalty Innovation 2020 52

ProProfs Chat

MAY 6, 2020

Customer Experience Drives Sales Statistics. Digital Customer Experience Statistics. Customer Experience ROI Statistics. Customer Experience Through Social Media. Customer Experience & Engagement Statistics. Customer Experience & Retention Statistics. Future of Customer Experience.

2020 66

2020 Customer Experience E Commerce E-support 66

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. The gap between winners and losers will widen significantly in 2021.

2021 52

2021 Loyalty Loyalty Programs Travel 52

ShepHyken

FEBRUARY 26, 2018

(The Business of Fashion) What if businesses could turn transient loyalty into something deeper and more engaging? My Comment: Here’s an interesting take on loyalty programs. In other words, maybe the member of the loyalty program would still be loyal without the program. by Nick Ismail.

Article 78

Article 2018 Airlines Customer Service 78

BirdEye

JULY 14, 2023

Leverage loyalty programs: Reward enthusiastic members of your loyalty program with points or other benefits for leaving a review. Focus on organic reviews: Prioritize building a strong reputation through exceptional customer service, high-quality products, and genuine customer engagement.

Social Media 95

Social Media Exceptional Customer Service Loyalty Programs Feedback 95

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Currency Alliance

JUNE 1, 2020

After Covid-19, nearly every customer type will be more deliberate in how they spend money. Some will deliberately seek a fantastic, maybe life-changing experience in the second half of 2020 – to re-enforce the reasons for living in the first place. They don’t use the data that customers provide. Ways to build perceived value.

Loyalty 72

Loyalty Consumers Marketing Loyalty Programs 72

ProProfs Chat

DECEMBER 12, 2019

In 2018, the top priorities for brand marketers were customer experience or journey (25%), complete brand awareness (18%), customer acquisition (18%), customer loyalty or retention (17%), and customer engagement (15%). By 2020, product quality and price will not be the key differentiator between brands.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. Most loyalty programs report how many members they have. referring friends.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? I heard it once, two weeks ago at a loyalty conference in London. Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. Loyalty programs are no different.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

Currency Alliance

MARCH 30, 2022

Such a simple program quickly revealed invaluable insight into the customer and opened a whole new channel of communication across email, SMS and good old post! but within a few years it had become South Africa’s leading loyalty program. This can produce conflicting and confusing customer experiences.

Loyalty 52

Loyalty Loyalty Programs Airlines Hotels 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Bold360

APRIL 27, 2017

JetBlue also allows for customers to donate points to a charity they feel connected to or passionately about, a great personal touch to show they understand it’s not all about dollars and cents. With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever.

Tourism 56

Tourism Travel Customer Service E-support 56

Comm100

JANUARY 21, 2020

With digital omnichannel engagement, you can automate proactive interactions based on custom rules that guide users through the customer journey. Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

Currency Alliance

OCTOBER 29, 2019

The following quote baffles my mind: According to IRI Worldwide, 74% of consumers globally choose a store based on its effective loyalty programme.[i]. If 74% of consumers choose a store based on their loyalty program, then why do few loyalty programs have more than 25% of their customers participating?

Loyalty 40

Loyalty Loyalty Programs Hotels Airlines 40

Strativity

APRIL 27, 2023

By the end of 2020 it was estimated that approximately 110,000 U.S. Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

By the end of 2020 it was estimated that approximately 110,000 U.S. Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot.

2022 52

2022 Roadmap Customer Relationships Brands 52

Tricia Morris

MAY 31, 2016

He warns that if by 2020, 20% of a company’s insights are not driven in this manner, they’re not going to be successful.”. Brands must approach everything they do, but especially service and engagement, with a customer experience mentality. Engaging customers does, and involving them in the best way to engage is even better.”.

Customer Experience 55

Customer Experience 2016 Contact Center Loyalty 55

Currency Alliance

MAY 19, 2021

Modifying legacy loyalty technology, to enable consistent and relevant engagement across the expanding number of customer-facing platforms, is becoming cost-prohibitive. Any brand can embrace headless loyalty services quickly and easily – even if you already have millions invested in an aging loyalty program.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

SurveySparrow

APRIL 17, 2020

trillion in 2020, according to Frost & Sullivan. Therefore, it is imperative to design a responsive website or mobile app for your business and make sure that you offer a consistent experience across multiple devices to engage your customers better. B2B eCommerce is growing at a fast pace and is expected to touch $6.6

B2B 52

B2B B2C Demo Feedback 52

West Monroe

MAY 31, 2019

Though preventive interactions are one of the more obvious outbound use cases, these bots can also be used in marketing campaigns targeting specific customers to up-sell and cross-sell new products, or to drive enrollment in loyalty programs. Personal Financial Management.

Banking 40

Banking Financial Contact Center ROI 40

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In response to customer retention strategies, she says, “Nail your Customer Experience (CX).”.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

ChurnZero

MARCH 13, 2020

Access to real-time customer insights demands real-time customer engagement. Use this time to discuss Customer Success frameworks, predicted trends, or ways to expand their operations. For engaged customers, focus more on their processes and less on your product. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Events 59

Events Webinar Metrics Customer Success 59