2020 Interaction Online Experience Retail 
Kustomer
APRIL 28, 2021
At this point it goes without saying, but the world shifted online rapidly in 2020. According to our recent research of over 500 US consumers, 71% reported shopping online more frequently during the past year. The Online Retail Opportunity. Along with this shift comes a shift in consumer attitudes.
Kitewheel
JULY 2, 2020
The COVID-19 pandemic has changed the world of customer experience and retailers are feeling the impact. The pandemic has pushed people into their homes, off of the streets and out of shops and into digital retail channels. Sales of many non-essential items have decreased; in March 2020, retail sales experienced an estimated 8.7%
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Qualtrics
NOVEMBER 20, 2020
With social distancing measures still widely in place, retailers have a tough job ahead to prepare their employees, protect their customers and keep sales coming in. The good news is that shoppers are still traveling to stores where allowed to do so, and across the United States, retail sales are on the rise. Two weeks early.
Experience Investigators by 360Connext
APRIL 21, 2015
Observe how your front-line employees interact with customers in a purely transactional way, focusing on products and branding instead of the customer. They are too busy creating their online personas, interacting with brands they love on their own terms. What’s really meaningful to your customers?
LoyaltyPlus
NOVEMBER 19, 2020
The global COVID-19 pandemic has ushered in a ‘new normal’ for business and no less so in retail, where many operators are having to adapt their approach to November’s acclaimed Black Friday and December’s bumper festive season. LoyaltyPlus agrees that in 2020 it is definitely not going to be ‘business as usual’.
Kustomer
JULY 24, 2020
Date : July 28, 2020. Description : Free half-day online event for 25 senior-level customer service professionals with a keynote by Shep Hyken. Date : August 20, 2020. Date : August 20, 2020. Date : August 24-28, 2020. Date : September 1, 2020. Date : Septemper 4-5, 2020. Date : September 22-24, 2020.
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. It’s no secret that AI is transforming the way businesses interact with their customers. Brands must stay on top of CX trends.
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