InMoment XI
FEBRUARY 3, 2022
This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and gets everything done faster than ever. We suggest Microsurveys , social media and review sites, and live chat to gain the intelligence you need to compete for Gen Z’s loyalty.
Experience Investigators by 360Connext
OCTOBER 5, 2021
It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. Keep your finger on the pulse of social media, user reviews, and customer questions. The post Happy CX Day 2021!
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BirdEye
MARCH 15, 2023
If you’re a marketer or business owner looking to stay ahead of the competition, understanding social media demographics is essential. As these platforms progress, the type of social media user will continue to shift. For example, take age groups on social media.
Russel Lolacher
JANUARY 25, 2021
CONSIDER GETTING SOCIAL . Social media, done well, is an amazingly effective tool at building social capital. The strength of social media is in the “social” portion of the tools: the accessibility and the approachability that comes with connecting with people on a regular basis.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz. Street cred? Best-selling author of The Art of the Start 2.0,
TechSee
MAY 19, 2021
COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. Imagine the possibilities if that same company also analyzed relevant data from the customer’s social media posts and other online reviews. consumers required assistance during the pandemic.
ShepHyken
AUGUST 9, 2021
CMSWire) By understanding and tapping into those emotions, brands can build powerful connections that create fierce advocates. Customer Service Benchmark Report – 2021 by Hiver. The Best Way to Complain to a Company on Social Media by Octavio Blanco. One area we covered was how social media can help.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms.
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