2022 2023 Connections Consumers 
SurveyGizmo
JANUARY 3, 2023
New collaboration opportunities across departments will help improve CX in 2023. 2022 was a difficult year for customer experience (CX). And consumers felt it. In fact, we predict that 2023 will be a boom year for CX with companies coming together in new ways to solve problems. We need to improve on 2022.
Lumoa
NOVEMBER 2, 2022
Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. We rely on telecommunications to connect, communicate, and conduct business globally. Many consumers see 2023 as a way to have a fresh start, and with it, their smart choices.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Optimove
MARCH 30, 2023
And sure, 2023 just started, but summer’s somehow approaching. To find out, we did what we always do in these situations: fielded a consumer survey. You know, like we did on consumer trust , marketing fatigue , holiday shopping , and more. Except for travel, about 40% of consumers shop in-store and online.
Lumoa
NOVEMBER 17, 2022
Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Companies can tailor their CX by listening to customers and following consumer feedback. Chatbots are a popular CX trend moving into 2023.
Optimove
OCTOBER 20, 2022
With inflation continuing to run at 40-year high levels, consumers are more careful about getting the most out of their dwindling purchasing power. Any consumers with variable interest rate debt, such as a home equity line, have seen their monthly payments increase in line with the rising interest rates. Less confidence, less spending.
Optimove
JANUARY 16, 2024
To the Stakeholders of Optimove: At Optimove, we have the job of ensuring that leading brands create deep, lasting relationships with their consumers. As we transition into a new year, I want to take a moment to reflect on the remarkable journey we’ve shared in 2023.
BirdEye
FEBRUARY 21, 2023
71% of consumers who’ve had positive experiences with brands on social media are more likely to refer them to family and friends. of the global population uses Facebook to stay connected. Facebook tur n ed 18 years old in 2022. billion users are connected to small businesses on Facebook. billion active users worldwide.
Expert insights. Personalized for you.
52 
Let's personalize your content