ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. You’ll also be able to grab the full report in early November 2022. Q: Though sales and CS are different functions, they’re often viewed as the same.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Gainsight

JUNE 13, 2022

As you’ve probably read by now, The New York Times (amongst others) reported that for the first time in 10 years, Netflix lost subscribers — 200,000 overall in Q1 of 2022. Sales going down is one thing, but the pain of losing customers (churn) can be 10x worse than a slow sales month. But the real gut-punch?

Innovation 52

Innovation Leadership 2022 Advertising 52

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Lincoln Murphy. Rick Adams.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

ClientSuccess

AUGUST 31, 2022

Sales teams run business reviews to keep salespeople on track toward their goals. Whether your CSM team will be delivering your first Customer Business Reviews in 2022 or if you’re looking for new ways to nail your current Business Review process, here are some tips and tricks to put into action this year: Have the right people in the room.

Presentation 77

Presentation 2022 Webinar Customers 77

SmartKarrot

FEBRUARY 15, 2022

Toporek also authored the book “Be Your Customer’s Hero”, and co-hosts the podcast ‘Crack The Customer Code’ along with Jeannie Walters. Blake Morgan is an author, keynote speaker, and customer experience futurist with experience in customer experience leadership services. He has authored six books on customer experience.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Blackbaud is the winner of The Dream Team Award, which recognizes cross-functional work between Customer Success, Sales, Product, and Marketing teams that creates deeper customer relationships. Your leadership is truly transformational, Mike!

2023 52

2023 2022 Customer Success Customer Journey 52

Education Services Group

OCTOBER 4, 2022

According to Gartner , “The goal [of tiering] is to ensure profitable sales growth by allocating the appropriate investment into each customer relationship.” There’s also another whole component to engagement tiers that some may be forgetting. The post Why Segmentation and Tiering Are Not the Same appeared first on ESG.

2022 52

2022 Customer Success Financial Engagement 52

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. There are four types of questions (based on the book Humble Inquiry: The Gentle Art of Asking Instead of Telling by Edgar Shein): humble, diagnostic, prompting, and process-oriented.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SmartKarrot

FEBRUARY 16, 2022

This is why we have created and curated a list of 30 top SaaS influencers you must follow in 2022 to receive excellent SaaS advice. Top 30 SaaS Influencers You Need to Follow in 2022. He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. Aaron Levie.

2022 10

2022 Social Media B2B Sales 10

Gainsight

APRIL 12, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. Instead, I set a big sales number for each of those years (based upon the biggest trap ever—a sales rep capacity model) and totally missed each time!

2014 52

2014 Chief Customer Officer Sales 2013 52

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). Our recent NetSuite CFO & Business Leader Spring 2022 Outlook Survey shows the finance department has grown in importance since the start of the pandemic. Flex your analytical abilities.

2014 52

2014 Culture Healthcare Apparel 52

Gainsight

FEBRUARY 15, 2023

During our conversation, we discussed how Teresa got into product coaching, what the current market means for Product teams, and we learned a few key strategies from her book. We’ve heard about what this means for the customer-facing people—Sales, Marketing, and Customer Success (CS). For example], go find a friend on the Sales team.

Books 52

Books 2017 2022 Sales 52

Russel Lolacher

MAY 8, 2022

In this episode of Relationships at Work, Russel chats with Neal Dlin , founder and Chief Human Experience Officer of customer and employee experience consultancy Chorus Tree, on intention and action alignment at work, including how it can impact culture, the role of leadership and employees, and how curiosity can help. PLAY AND SUBSCRIBE.

Leadership 52

Leadership Culture Employee Experience Insurance 52

Gainsight

JULY 7, 2021

After all, the keynote was Geoffrey Moore, the brilliant author of Crossing the Chasm , one of the first business books I ever read. The venue was booked. And in February 2021, we hosted our first fully digital Gainsight Sales Kickoff. Pulse 2022? Hotel blocks were reserved. Speakers were being recruited. And beyond.

2021 45

2021 Events Social Media 2013 45

Russel Lolacher

OCTOBER 24, 2022

Author of FOUR books on getting customer experience right. Service Culture Book. He’s an instructor for LinkedIn Learning, supporting training and employee development, and more author of count them 1234 books on getting customer experience, right. But some leadership is just sort of like thinking it’s a checkbox?

Engagement 52

Engagement Culture Measurement Employee Experience 52

Russel Lolacher

JANUARY 16, 2023

So my worst one was, you know, making the decision that, you know, it’s time for me to expand my horizons, take a risk and enter the executive space of media leadership, and went on a bunch of different interviews kept getting down to the last two or the you know, the finalists and wasn’t getting the gig. Esther Armah.

Roadmap 98

Roadmap Culture Connections Books 98

C Space

SEPTEMBER 30, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Airline JetBlue has announced a fire sale in a bid to drum up business as it heads into the fall.

2020 40

2020 Brands Airlines 2021 40

Gainsight

OCTOBER 7, 2019

In the last 12 months, we booked a ton of new customers and expansion deals, we’ve dramatically accelerated our product, grown our global employee base by 23% (now 668 Gainsters worldworldwide), our R&D team grew by 26% and is now a team 255 gainsters, and we hosted a sold-out conference for more than 5,000 people.

Customer Success 13

Customer Success Customer Centricity Healthcare Events 13

Qualtrics

JANUARY 23, 2020

An insightful definition I’ve found comes from Michael Glauser’s book Main Street Entrepreneur. Ecomagination has generated $200 billion in sales according to the company. In addition, the company plans to hire 10,000 refugees across 75 countries by 2022, and to hire 25,000 veterans and military spouses by 2025.

2025 26

2025 Consumers 2011 Definition 26

Russel Lolacher

SEPTEMBER 6, 2022

She is a Certified Co-Active Coach (CPCC) and Certified Career Strategist (CCS) and Annika is a Certified Compensation Professional (CCP®), a Certified Sales Compensation Professional (CSCP®) and a Global Remuneration Professional (GRP®). Is this a sales rep trying to sell us office furniture? Over to Annika. Well, damn.

Consulting 52

Consulting Communication Employee Experience Culture 52

C Space

OCTOBER 6, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Mondelez booked $1.21 The company in 2018 told investors it would increase spending on marketing through 2022.

2020 40

2020 Brands 2030 E Commerce 40