Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. Communicate and support employees serving customers in bigger and more consistent ways. What do they need to know, hear and do to best communicate when things don’t go as planned? . Make 2022 the year you close the loop. But some things won’t change.
Beyond the Arc
DECEMBER 20, 2021
As we look out over the horizon of 2022, one thing is clear — we can only move forward. And companies in technology, financial services, logistics, and [.]. The post 6 fintech and technology trends that will redefine CX in 2022 appeared first on Beyond the Arc.
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Quadient
JULY 26, 2022
Choosing your Customer Communication Channels in 2022. Tue, 07/26/2022 - 16:40. Thirty years ago, customer communications were relatively straightforward. With so many channels available to communicate with your customers, how do you determine the right channel? What are Customer Communication Channels?
TechSee
DECEMBER 16, 2021
There are many new ideas, initiatives, and technologies flooding the market that aim to help the industry address its myriad challenges. These technologies are paving the way for new possibilities for the future of call centers. Let’s look at some of the trends that are expected to drive this year’s priorities.
Speaker: Rana Gujral, CEO at Behavioral Signals
This means you can’t afford to put your customers on hold for long or deliver poor communication. Customer service technology has largely been the same for decades. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. But are your contact center practices able to grow with a customer’s experience?
Quadient
JULY 26, 2022
Top 10 Customer Communication Management Best Practices in 2022. Tue, 07/26/2022 - 16:55. When it comes to customer experience (CX) strategy, customer communications are one of the most critical components of the customer journey. Your customer communications are equally important. j.shah-thiel. Introduction.
Comm100
MARCH 20, 2024
In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust. You can read the full story here.
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