2022 Communication Innovation Technology 
Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. Communicate and support employees serving customers in bigger and more consistent ways. What do they need to know, hear and do to best communicate when things don’t go as planned? . Make 2022 the year you close the loop. But some things won’t change.
TechSee
DECEMBER 16, 2021
There are many new ideas, initiatives, and technologies flooding the market that aim to help the industry address its myriad challenges. These technologies are paving the way for new possibilities for the future of call centers. Let’s look at some of the trends that are expected to drive this year’s priorities.
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TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.
ShepHyken
DECEMBER 23, 2022
This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Predictable. Top 5 UC Predictions for 2023.
Comm100
MARCH 20, 2024
In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust. You can read the full story here.
Comm100
DECEMBER 2, 2021
Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. As we look ahead, 2022 promises, even more changes for the financial services industry. In 2022, chatbots will become a driving factor in improving customer experience.
Comm100
DECEMBER 12, 2023
Emotional intelligence “In a 2022 study of more than 9,000 U.S. However, disconnected channels create disconnected communication. You must maintain a consistent experience and service level across all channels – and the only way to achieve this is through omnichannel communication.
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