2022 Consumers Engagement Entertainment 
InMoment XI
JANUARY 18, 2022
The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. Want to read more about the trends impacting the employee and customer in 2022? A Word About COVID.
CSM Magazine
SEPTEMBER 8, 2023
But as the industry matures, so does the challenge of keeping customers loyal and engaged. As of 2022, global e-commerce sales surpassed $5.7 Traditional marketing tools and retention tactics that might have worked a decade ago are now outdated in the eyes of the savvy digital consumer.
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ShepHyken
MARCH 28, 2022
My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares several entertaining stories in his take on the “last mile” in retail. While the article is an entertaining rant on the topic, it makes a good point. The post 5 Top Customer Service Articles of the Week 3-28-2022 appeared first on Shep Hyken.
Playvox
JANUARY 13, 2022
We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. Gen Z is defined by technology and values.
Strativity
MAY 25, 2023
With rising interest rates, inflation, and softening consumer spending, restaurateurs are facing challenges like those experienced during peak pandemic levels, but food delivery apps are no longer the boon they once were. Achieving success with your digital transformation requires staying in touch with your consumer.
Quadient
JANUARY 21, 2022
Fri, 01/21/2022 - 14:44. Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers are facing today. Organizations engaging in personalized communications are seeing great results across the entire customer lifecycle; particularly, an increase in engagement.
Quadient
JANUARY 21, 2022
Fri, 01/21/2022 - 14:44. Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers are facing today. Organizations engaging in personalized communications are seeing great results across the entire customer lifecycle; particularly, an increase in engagement.
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