Strativity

JUNE 23, 2023

Aruliden’s design work awarded recognition are the Verizon Stream TV Soundbar with Bang & Olufsen Audio, Verizon GizmoWatch 3 , Verizon GizmoWatch Disney Edition , Verizon Receiver , and the Verizon Connectivity Suite. The team set out to create something memorable, experiences that would resonate with our customers.

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TechSee

NOVEMBER 7, 2023

In an increasingly digital world, Hotpoint is driving purposeful innovation to meet the evolving needs of its customers. Allowing them to connect through a customer’s mobile phone and use the camera app, get a view of the machine, identify its fault, and often help correct it.

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TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. He is also the founder of CX Accelerator, a non-profit community to equip, encourage, and connect Customer Experience professionals at every stage in their journey.

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2023 Customer Service Contact Center Customer Centricity 207

Lithium

OCTOBER 3, 2023

The Khoros Kudos Awards is an annual customer awards program that recognizes leading B2C and B2B brands who innovate to connect, service, and establish trust with their customers through the modern digital channels people prefer, including social media, websites, brand messaging, online communities, and more.

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Kustomer

APRIL 14, 2023

Demonstrating How Kustomer Delivers Connected Service that Scales & Delights Kustomer recently attended Shoptalk in Las Vegas, NV on March 26-29, 2023. Take a look below at some of the highlights from our time at Shoptalk 2023. Check out the activations below. You can still enter the sweepstakes here.

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2023 Retail Hotels Events 52

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Our technology offers tremendous business value.

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E Commerce Connections 2011 E-support 52

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

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Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more!

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InMoment XI

MARCH 18, 2024

However, 2023 marked a turning point – InMoment unlocked major innovations to overcome these challenges: Multi-Signal Collection and Conversational AI: InMoment’s open technology ingests all data types, soliciting actionable feedback through conversational interactions.

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ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. Many organizations are modernizing their communications systems to streamline operations and keep employees (and customers) connected in a hybrid world. 2023 will be all about customer lifecycle management (CLM). Top 5 UC Predictions for 2023.

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2023 Communication Contact Center Return on Investment 70

BirdEye

SEPTEMBER 1, 2023

You’ll hear from product experts and industry executives as they discuss how businesses can harness the power of AI, improve online reputation, connect with customers more effectively, and enhance the digital customer journey. Kiran Bellare and Uday Ghatikar: Fireside chat Kiran Bellare is the Product Head of Generative AI at Google.

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2023 Multi-Channel Books Events 105

Lithium

OCTOBER 3, 2023

Congratulations to the 2023 Kudos Awards Winners & Finalists! We are so excited to announce the winners and finalists for 2023! Live Q&A with the KhorosProduct Team Oct 18th, 10am CT Our Khoros product team will present an overview and take questions on the latest Khoros innovations across our product line up.

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Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

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Financial 2023 Blog Customer Experience 76

CSM Magazine

OCTOBER 24, 2023

Since 2017, Calabrio has honoured nearly 70 companies for their dedication, innovation, and hard work in improving contact centre operations. 2023 ONE Award Winners Brand Guardian: Support Services Group The ‘Brand Guardian’ , safeguarding and enhancing the brand, was awarded to Support Services Group.

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Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Check out the full agenda (Note: Early bird pricing for Connect ends on September 1.)

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Connections 2023 Customer Centricity Events 52

ShepHyken

OCTOBER 29, 2023

Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. My Comment: There is a very close connection between customer experience and marketing.

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Article 2023 Customer Service Loyalty Programs 65

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

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2023 Customer Success Multi-Channel B2B 59

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Higher job satisfaction It is common knowledge that sales teams want to get out there and connect with leads more than anything else.

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Sales 2023 Demo Social Media 110

BirdEye

MAY 5, 2023

Embracing these innovative, solution-driven strategies to navigate the skyrocketing costs of traditional advertising can bypass the costly race to the bottom. Networking: Connect with potential clients and partners. Simply create an account, list your offerings, and connect with potential clients in your area.

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Advertising 2023 Automotive Retail 98

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. Calabrio is honoured to be recognised for empowering frontline staff, unravelling complexity, and driving impact through customer experience. .

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Innovation Customer Centricity 2023 2022 52

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

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2023 Demo Innovation Entertainment 52

CX University

MAY 23, 2023

It was inspiring to witness professionals from diverse backgrounds come together, exchange ideas, and forge connections within the CX community. I highlighted how incorporating design principles can help organizations uncover valuable insights, identify pain points, and develop innovative solutions.

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2023 Insights Customer Centricity Presentation 52

Gainsight

APRIL 12, 2023

There’s a lot to love about Amsterdam, including … Pulse Europe 2023. Pulse Europe 2023 Lands in Amsterdam Over the years, Pulse Europe has become more than EMEA’s premier conference for the customer success (CS) community. So why did we choose Amsterdam as our new home for Pulse Europe 2023?

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2023 2022 Events Customer Success 52

ShepHyken

MAY 28, 2023

While ancillary products are not a new concept, the sophistication with which they are merchandised has entered new territories thanks to artificial intelligence-led innovations. Connect with Shep on LinkedIn. Driving accelerated, sustainable growth while delighting customers is a complex puzzle.

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2023 Article Customer Service Books 64

Totango

APRIL 6, 2023

It’s no secret that businesses have been hit hard in 2023. And stay tuned for some exciting announcements on Totango product innovations coming soon! The post Totango product innovations help CS drive predictable revenue growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

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Innovation 2023 Customer Success Sales 85

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. 2023 will push banks to optimize, leaning into segmentation and revenue-generating levers in different ways. Download our 2023 Outlook.

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Banking 2023 Financial ROI 52

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Connect with Shep on LinkedIn. Here are my top five picks from last week.

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CSM Magazine

NOVEMBER 16, 2022

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is delighted to announce it has been revealed as a finalist in the 2023 Card & Payments Awards. The Card & Payments Awards recognise excellence, success and innovation across the UK and Irish card and payments industry.

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Banking Innovation Hotels 2023 52

Braze

OCTOBER 16, 2023

This year we’re pleased to recognize an exceptional class of award winners who are finding innovative ways to forge connections and strengthen relationships—one… The annual Braze Torchie Awards is a celebration of the leading brands and marketers who are building the future of customer engagement.

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2023 Innovation Connections Customer Engagement 64

Lithium

MAY 2, 2023

The 2023 Khoros Kudos Awards are now open! Aurora Product Connect: Badges We’ve been researching and developing the next iteration of Badges for Aurora. Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

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2023 Webinar Entertainment Social Media 52

BirdEye

MARCH 24, 2023

A sound strategy will allow you to identify, incubate, and execute new business development concepts that lead to innovation, new partnerships, and better relationships with new and existing customers. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach.

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2023 Return on Investment Social Media Sales 98

InMoment XI

MARCH 25, 2024

By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace. The key is to connect customer experience data from every touchpoint and channel for a complete view of the customer journey.

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Customer Experience Social Media E Commerce Retail 260

Think Customers

FEBRUARY 2, 2023

Lowe’s Chairman and CEO Marvin Ellison at the NRF Big Show 2023 Celebrating a visionary Lowe’s Chairman and CEO Marvin Ellison received the Visionary Award at the NRF Foundation Honors ceremony. The post Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty appeared first on 1to1 Media.

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2023 Retail E Commerce Leadership 52

BirdEye

MAY 12, 2023

A referral link can also help connect the referral code to the customer and the referral. However, with their innovative referral program, business owners can get 10% off their bill for every successful referral. The post Top 7 referral code examples for your business in 2023 appeared first on Birdeye Customer Experience Management.

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2023 Apparel Reference Social Media 98

Clarivate

APRIL 18, 2024

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. Amazon’s big splash happened in February 2023 when it purchased the national primary-care practice One Medical for $3.9

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Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. From onboarding to adoption, ideation, and support, communities now offer a comprehensive destination for customers to connect, learn, and engage with peers.

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ShepHyken

OCTOBER 23, 2023

When customers know you care, you create an emotional connection that fosters trust and loyalty. Creative experiences that foster deeper connections, address customers’ emotions and needs, and highlight the uniqueness of the brand are essential to the future of customer loyalty. Connect with Shep on LinkedIn.

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Article Customer Service 2023 Contact Center 63