InMoment XI

MARCH 18, 2024

Unstructured Data Complexity: Technology struggled to process unstructured data effectively, leading to challenges in analysing qualitative feedback. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Insights 260

Insights Multi-Channel Webinar Social Media 260

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Our technology offers tremendous business value.

E Commerce 52

E Commerce Connections 2011 E-support 52

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM).

2023 71

2023 Communication Contact Center Return on Investment 71

Kustomer

APRIL 14, 2023

Demonstrating How Kustomer Delivers Connected Service that Scales & Delights Kustomer recently attended Shoptalk in Las Vegas, NV on March 26-29, 2023. At the event, attendees discovered the latest technologies and trends impacting the retail industry and beyond. Check out the activations below.

2023 52

2023 Retail Hotels Events 52

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

2023 86

2023 Customer Service Omnichannel 2025 86

BirdEye

SEPTEMBER 1, 2023

You’ll hear from product experts and industry executives as they discuss how businesses can harness the power of AI, improve online reputation, connect with customers more effectively, and enhance the digital customer journey. He is an expert in AI and natural language and holds patents in personalization technology.

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2023 Multi-Channel Books Events 104

2020 Research

APRIL 28, 2023

Sago’s Commitment to Driving Product and Technology Innovation Takes Leap Forward with Leadership Appointments Iselin, NJ—April 26, 2023 – Sago (formerly Schlesinger Group), a leading provider of adaptive, tech-enabled research solutions and platforms, announced two key leadership appointments to further its digital transformation.

Leadership 52

Leadership Technology 2023 Innovation 52

CSM Magazine

OCTOBER 24, 2023

Since 2017, Calabrio has honoured nearly 70 companies for their dedication, innovation, and hard work in improving contact centre operations. 2023 ONE Award Winners Brand Guardian: Support Services Group The ‘Brand Guardian’ , safeguarding and enhancing the brand, was awarded to Support Services Group.

Connections 52

Connections Contact Center 2023 Innovation 52

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Check out the full agenda (Note: Early bird pricing for Connect ends on September 1.)

Connections 52

Connections 2023 Customer Centricity Events 52

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. AI in sales is the process of using Artificial Intelligence technology to assist your sales team in each stage of the sales cycle.

Sales 109

Sales 2023 Demo Social Media 109

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

2023 59

2023 Customer Success Multi-Channel B2B 59

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. My Comment: This brief article includes the three technologies that will positively impact businesses and create a better customer experience.

Article 81

Article 2023 2028 Customer Service 81

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. Calabrio is honoured to be recognised for empowering frontline staff, unravelling complexity, and driving impact through customer experience. .

Innovation 52

Innovation Customer Centricity 2023 2022 52

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. 2023 will push banks to optimize, leaning into segmentation and revenue-generating levers in different ways. Download our 2023 Outlook.

Banking 52

Banking 2023 Financial ROI 52

ShepHyken

MAY 28, 2023

While ancillary products are not a new concept, the sophistication with which they are merchandised has entered new territories thanks to artificial intelligence-led innovations. This article delivers five lessons on balancing technology with the human-to-human approach to taking care of customers (guests, passengers, etc.)

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2023 Article Customer Service Books 65

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

2023 52

2023 Demo Innovation Entertainment 52

CSM Magazine

NOVEMBER 16, 2022

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is delighted to announce it has been revealed as a finalist in the 2023 Card & Payments Awards. The Card & Payments Awards recognise excellence, success and innovation across the UK and Irish card and payments industry.

Banking 52

Banking Innovation Hotels 2023 52

InMoment XI

MARCH 25, 2024

By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace. The key is to connect customer experience data from every touchpoint and channel for a complete view of the customer journey.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

CSM Magazine

FEBRUARY 2, 2023

Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. Its core enabler is technological innovation, which is in theory facilitating the rise of a global community.

Consumers 52

Consumers Technology Culture 2023 52

Think Customers

FEBRUARY 2, 2023

With tens of thousands in attendance, people were ready to mingle, talk strategy, showcase their products, and sample the latest cutting-edge technology. New companies share the spotlight The Consumer Product Showcase and Innovation Lab gave small business the chance to show off their consumer-facing products and new technology for attendees.

2023 52

2023 Retail E Commerce Leadership 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Continuously evolving technology trends can also cause transformation to stray from “the plan.”

ROI 52

ROI Technology Return on Investment 2030 52

Strativity

AUGUST 30, 2023

For IDSA’s 43 rd annual International Design Excellence Awards (IDEA), Material’s design studio was honored with a silver award for its work on the Verizon Connectivity Suite , a bronze award for Verizon’s GizmoWatch 3 , and named a finalist for the Verizon 5G Receiver. Learn more at www.idsa.org/awards-recognitions/idea/.

2023 52

2023 Customer Centricity Innovation Consulting 52

Interactions

APRIL 16, 2024

Therefore, when choosing an Intelligent Virtual Assistant (IVA), it is important to not simply implement technology just for the sake of it, but to make sure that it is enhancing the overall customer experience. The first is making sure that the technology can be personalized to your brand and business rules. What’s an IVA?

Customer Care 62

Customer Care Omnichannel Metrics Innovation 62

CSM Magazine

JUNE 27, 2023

Sabio Group and its specialist Salesforce CRM consultancy, makepositive , are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023. The event is set to be a testament to the power of connection and the promise of a digitised, AI-driven future.

Consulting 52

Consulting 2023 Multi-Channel Events 52

Clarivate

APRIL 18, 2024

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. Amazon’s big splash happened in February 2023 when it purchased the national primary-care practice One Medical for $3.9

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2024 Healthcare Retail 2023 52

ShepHyken

JUNE 11, 2023

Four Tips for Keeping Your Employees Happy by Retail Technology Innovation Hub (Retail Technology Innovation Hub) Having happy employees brings a business many benefits, and it ensures that you’re not going to have a high employee turnover. Connect with Shep on LinkedIn.

Article 62

Article Customer Service B2B 2023 62

Optimove

DECEMBER 28, 2023

The Big Picture: With 2023 in the books, it’s time to pave the way for continued innovation and more meaningful customer connections in the year ahead. Authenticity builds trust, and by openly embracing AI, you can foster a deeper connection with your audience while.

Marketing 69

Marketing 2024 Social Media Download 69

Kustomer

NOVEMBER 9, 2023

Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined. These thought leaders and experts are at the forefront of innovation in the fields of AI and customer experience.

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2023 Events E Commerce Blog 52

West Monroe

MARCH 27, 2023

Twitter icon Created with Lunacy Q&A Thinking about your passion for mentoring the next generation, how have companies been able to successfully create a culture that innovates? In your experience, how are Millennial and Gen Z workers looking at technology in the workplace? I consider this new kind of culture “Culture 2.0.”

2023 94

2023 2022 Social Media Culture 94

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. CS has the multi-pronged connection with customers to understand and nurture their path to business outcomes—over time. Shawn White, Sr.

Multi-Channel 115

Multi-Channel 2023 Customer Success Omnichannel 115

Totango

NOVEMBER 10, 2023

2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! The goals, stakeholders, and competition for our customers are dynamic; they’re constantly changing because of shifts in the economy, marketplace, or in technology. Who owns the customer community for your organization? We hope so!

Customer Success 98

Customer Success Customer Journey Mapping 2023 Customer Journey 98

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken. Tesla’s autopilot technology is a significant selling point for its vehicles.

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Net Promoter Score NPS Automotive Customer Satisfaction 198

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.” Deliver in-app guidance and content aimed at prioritizing user adoption.

Customer Success 93

Customer Success 2023 B2B Customer Relationship Management 93

West Monroe

JUNE 5, 2023

It's one of those technologies that doesn't come along very often, but when it does, it really changes things. If we're going to be on the forefront of leading this energy transformation and energy transition, we need to be maximizing our use of technology and engagement with our customers. What are your thoughts on that?

User Experience 52

User Experience 2023 Healthcare Government 52

SurveySensum

MARCH 17, 2023

That’s why automotive companies need to integrate digital technologies into their operations and build an online presence for their customers. This can be achieved by keeping up with the latest technology trends and continually improving your digital presence. It enhances the driver experience by improving safety and convenience.

Automotive 52

Automotive Customer Experience 2023 Entertainment 52

TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. He architected the strategy and led IoT and M2M projects that leveraged technology to transform business processes and operations.

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2023 Management Automotive Leadership 41

ShepHyken

DECEMBER 3, 2023

My Comment: This article shows the power of generative AI (ChatGPT-type technologies). Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover. Connect with Shep on LinkedIn.

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Article Customer Service 2023 Loyalty Programs 61