Feedbackly

FEBRUARY 26, 2020

We’ve recently launched CX Academy, our 8-part CX certification course aimed at giving you a crash course in the basics of building a customer. The post Free Customer Experience Certification (CX Academy) appeared first on Feedbackly.

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Myra Golden

DECEMBER 8, 2020

In case you missed it, we just launched de-escalation academy. My Content Designers, Advisors, and I carefully designed De-escalation Academy to fully prepare your employees to confidently get customers to accept their word as final, preempt escalations, and control conversations assertively.

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MyCustomer

DECEMBER 6, 2022

Engagement MyCustomer partners with Ei Evolution Academy.

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SAP Customer Experience

OCTOBER 17, 2022

What does October mean to you? For some it means the trees are starting to change their colors to welcome autumn in the north and hail spring in the south. For sports fans it means long awaited playoffs or season openers to cheer their teams. For most, it’s the realization.

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Myra Golden

DECEMBER 9, 2020

I pulled out my Afro pick and fluffed out my curls to teach psychological priming in De-escalation Academy! Get your team enrolled in the next De-escalation Academy! My students learned how to nudge customers to accept their word as final with psychological word choice!

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Optimove

NOVEMBER 23, 2023

Optimove Academy Unleash the Power of Optimove! Contact Us The post Academy appeared first on Optimove. Optimove is committed to growing your skills, which is why we’ve developed the learning resources below with you in mind. Here’s to your road to becoming an Optimove expert! Learn More Didn’t find what you are looking for?

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Gainsight

OCTOBER 25, 2023

It’s time to adapt your tried-and-true help centers to full-blown customer academies ; your customers and customer-facing teams will thank them. Here’s how: Define the Audit’s Scope: You don’t need every piece of content to make its way from your help center to your customer academy.

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Optimove

SEPTEMBER 21, 2023

To this end, I’d like to introduce you to the Optimove Academy! There are four main ideas behind the Academy: To make sure that Optimove users discover all the power that the software offers them, and to easily learn how to get the most out of every feature and capability. Check out the Optimove Academy here.

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ijgolding

NOVEMBER 21, 2014

It is for that reason that the Customer Experience Academy (CXA) has been created – with the specific remit of helping Customer Experience Professionals to achieve CCXP status. The Customer Experience Academy CCXP Training Programme – London, 3rd & 4th February 201 5.

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Gainsight

OCTOBER 10, 2023

Creating AI-Generated Content for Your Digital Customer Academy AI-driven content creation isn’t a plug-and-play sort of thing. Generate Your Content With the right AI tool chosen and all your data/information ready to go, start using your AI to create your digital customer academy. They’re meant to accelerate the process.

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Myra Golden

FEBRUARY 24, 2022

” Learners in my De-escalation Academy ask this question a lot. If you need help de-escalating customers in the new era of customer service, check out my De-escalation Academy. A student in one of my sessions spoke up during Q & A: “I have a question for Ms. Myra Golden. The New York Times said that.

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Myra Golden

FEBRUARY 14, 2022

.” My De-escalation Academy for Customer Service will help you bring down the temperature with those mean customers. I’ll show you how to transfer customers out of the emotional right-brain and guide them to the next steps inside the Academy. Get your team in De-escalation Academy!

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Feedbackly

OCTOBER 10, 2023

KRISTIAN STOLT CX Academy coach, COO and partner @ Feedbackly Kristian is the COO of Feedbackly and one of the head coaches of the CX Academy. Kristian and his team have helped many industry leaders across the world succeed with their CX programs and become CX front-runners.

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Lithium

MARCH 5, 2024

Khoros Academy | Early Access Launch: You asked, and we listened. Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

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Myra Golden

JANUARY 20, 2021

In last week’s super-fantastic 4-day De-escalation Academy , I taught my students how to use psychology to get angry customers to back down and accept their word as final. Come inside De-escalation Academy for a 2-minute training on Psychological Priming to Get Customers to Accept Your Word As Final.

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Gainsight

NOVEMBER 2, 2023

We often hear, especially from those launching their first academy : “I don’t have enough content to launch a full-blown academy.” “I’m Mine Your Entire Content Ecosystem: From Marketing to Support I’d wager a big bet that you already have the content you need to launch your academy—or at least the foundation of it.

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Myra Golden

JANUARY 5, 2021

Join me at De-escalation Academy. This tip is from my De-escalation Academy. In De-escalation Academy, your employees go from feeling overwhelmed and powerless when they have to give customers bad news, to feeling confident, firm, and in-control as they bring down the temperature in interactions and guide customers to next steps.

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ShepHyken

JUNE 1, 2021

Shep Hyken interviews Natalya Berdikyan, founder and CEO of Life By Design Academy and Frontline Consulting. About: Natalya Berdikyan is the founder and CEO of Life By Design Academy and Frontline Consulting. The Role of Energy in Customer Service. Understanding How the 7 Levels of Energy Affects Customer Service .

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The DiJulius Group

JUNE 16, 2021

On this week’s podcast, it is Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy who interviews John DiJulius on his latest book The Relationship Economy: Building Stronger Customer Connections in the Digital Age. This is part 1 of 2 episodes.

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Myra Golden

MARCH 22, 2023

My team enrolled a repeat client into our online De-escalation Academy, which we do every day for customers around the globe. For help with saying “I’m sorry” to customers and de-escalating intense interactions, check out my De-escalation Academy. (I Check out De-escalation Academy. But something went wrong.

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Myra Golden

DECEMBER 8, 2020

In my De-escalation Academy today, I taught how to politely yet firmly say ‘no’ to a customer. For more ideas like this, check out De-escalation Academy. I call the method “U S A.” ” I’m sharing with you the very teaching from today’s workshop. Practice the U S A Method.

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Myra Golden

DECEMBER 15, 2021

For help de-escalating with customers, check out my De-escalation Academy. This Lesson is from my De-escalation Academy. Check out my De-escalation Academy here. Research at Harvard showed us the power of the word “Because.”

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Gainsight

SEPTEMBER 26, 2023

Digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of training. Certifications—think those offered via the HubSpot Academy—provide a relatively low-lift way to help your average customer take their product knowledge to the next level.

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The DiJulius Group

MARCH 17, 2021

Customer Service Feature Story How to Easily Build Rapport & Engage with Every Customer By Jess Pischel, Customer Experience Consultant and Dean of CXE Academy Many experts have been predicting that we are seeing the “End of Retail”. 5 Quick Tips to Help you Make Price Irrelevant 1.

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Happy or Not

JANUARY 18, 2024

Demographics Academy To truly master the art of leveraging demographics for customer satisfaction optimization, consider enrolling in the free course offered by the HappyOrNot Academy. The option to connect feedback data with demographic data adds an extra layer, intertwining sentiments with profiles for unique insights.

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MyCustomer

JANUARY 5, 2023

Ei Evolution & its Academy is proud to announce that it is partnering with MyCustomer for the launch of a series of training courses 5th Jan 2023 Ei Evolution Academy partners with MyCustomer

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eGain Blogs

SEPTEMBER 21, 2023

At eGain Knowledge Academy, we’re excited to introduce our comprehensive certification program, “Knowledge Insights & Best Practices.” The Knowledge Academy is the first-of-its-kind to create a global community of modern knowledge management practitioners. What is the Knowledge Academy?

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ShepHyken

JULY 30, 2021

Liao, the founder of CMA Exam Academy. is the founder of CMA Exam Academy. This week we feature an article by Nathan?Liao, He writes about how businesses can be more successful by implementing changes that will boost client satisfaction. These steps will enhance your clients’ satisfaction with your company. . As a CMA and CMA coach,?Nathan?mentors

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ChurnZero

APRIL 21, 2023

This approach uses self-service learning, embedded courses, and digital academies to reduce a customer’s reliance on CSMs and eliminate their role as the gatekeepers of product knowledge. It’s going to be with the founder of HubSpot Academy, someone who really understands this and has scaled this up.

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Myra Golden

JANUARY 5, 2021

My Get Angry Customers to Back Down De-escalation Academy is the most comprehensive training for bringing down the temperature in interactions, redirecting conversations, and getting angry customers to back down.

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Myra Golden

JUNE 28, 2021

If you need more help getting angry customers to back down, send your team to my online De-escalation Academy. Disarming demanding customers takes psychology, and I break it down for your team right here.

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Gainsight

APRIL 8, 2024

This approach uses online academies built through a learning management system (LMS) to provide the training customers need to be successful. And, with unprecedented access to information, customers want convenient and accessible ways to learn on their terms. To address these challenges, companies are turning to digital customer education.

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Myra Golden

JANUARY 21, 2022

For more help de-escalating with customers, check out my De-escalation Academy. . 43:26 Our supervisors can do no more than employees. How do you handle the request for a supervisor in this case?

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The DiJulius Group

MAY 19, 2021

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy. Read Full Article.

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Myra Golden

MAY 14, 2021

For more help with challenging situations, check out my De-escalation Academy. De-escalation Academy is the only training for customer service that not only shows your employees how to redirect verbal aggression and regain control of interactions – but how to get customers to accept their word as final. .

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Oracle

MARCH 31, 2020

Khan Academy : According to the website, Khan Academy is “a nonprofit with the mission to provide a free, world-class education for anyone, anywhere.” Academy @ Home : #MuseumFromHome by virtually visiting some of California’s most popular destinations. Virtual field trips.

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Blueshift

OCTOBER 27, 2021

The post Now Available on Blueshift Academy: Omnichannel Campaigns appeared first on Blueshift. As customer expectations evolve and personalized experiences move to the center of your digital marketing strategy, creating omnichannel campaigns is becoming more and more imperative for activating and retaining customers.

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