author luke 
TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. If you missed the 2022 list, you can check it out here.
ShepHyken
MAY 24, 2021
My Comment: What caught my interest with this article was the first of the five strategies the author shared, and that is that the marketplace is not a battlefield. “Be Best Customer Retention Techniques for Startup in 2021 by Luke Fitzpatrick. Be customer-obsessed, not competitor obsessed!” Follow on Twitter: @Hyken.
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ShepHyken
OCTOBER 9, 2023
Customer Experience Strategy: The Theatre of Human Experience by Luke Soon (CMSWire) In Joe Pine’s influential book, “The Experience Economy,” he introduces a captivating perspective: the idea that the customer experience is analogous to theatre. The five ideas in this article are a great place to start.
ShepHyken
APRIL 11, 2022
Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson. The author shares, “Employee experience happens to you; Engagement is within you. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.
Think Customers
JULY 29, 2022
Better insights = happy customers Luke Lee, CEO of PalaLeather , a fashion company and retailer, agrees that customer insights are essential. These insights can help companies better train their customer support teams and ensure they’re equipped with the right information to meet customer needs.
Beyond Philosophy
OCTOBER 25, 2019
New York Times best-selling author and keynote speaker Joseph Michelli , Ph.D., Early on, Airbnb brought on Chip Conley, a hotelier and author of the book Peak: How Great Companies Get Their Mojo from Maslow. There is a good country song by Luke Bryan that I like at the moment called, “Most People Are Good.”
ShepHyken
MARCH 12, 2018
But, what the author has written is about some of the mistakes companies make when approaching this very important, and often expensive, strategy. Seven Ways Tech Will Change Customer Experience in 2018 by Luke Williams. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
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