Banking Customer Expectations Return on Investment Technology 
West Monroe
FEBRUARY 18, 2024
While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth.
Experience Investigators by 360Connext
APRIL 23, 2024
Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. For instance, referred customers at a German bank were found to be 25% more profitable than those acquired through other channels.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
JANUARY 16, 2024
Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations.
Bizagi
JULY 8, 2020
In this article, we’ll talk about a few of the ways that technology leaders can prepare for the inevitable economic challenges and possible economic downturn ahead. After all , acquiring a new customer can cost five times more than retaining an existing customer. For unexpected reasons that possibility became a certainty.
West Monroe
MAY 26, 2017
So how do banks – particularly mid-sized, regional banks – compete in this market? Our dialogue centered around four key areas banks and merchants must consider when creating a winning payments program strategy: a compelling value proposition, a differentiated customer experience, breadth of customer base, and innovation.
Lumoa
NOVEMBER 29, 2021
It is not too difficult to listen to the customer. Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics.
CSM Magazine
OCTOBER 10, 2023
These days, with life moving so fast and new technology coming out all the time, how we pay for things keeps changing. So creating customized payment solutions tailored to their needs is becoming the key advantage for businesses wanting to stand out from the crowd. Online shops are using customized options to stand out.
Expert insights. Personalized for you.
52 
Let's personalize your content