GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Events 199

Events Feedback Social Media Presentation 199

SurveySparrow

MAY 3, 2024

But you already know this…one of the reasons you are here reading this blog. SurveySparrow Survicate Qualtrics XM Zonka feedback Typeform Wufoo Qualaroo Let’s discuss each in detail. 5) SurveySparrow is the leading survey software offering robust integration with Salesforce. to help you find the right one.

2024 52

2024 Demo Events Feedback 52

BirdEye

NOVEMBER 30, 2023

Dive into our blog for the ultimate guide on social media reputation management, and learn how software tools like Birdeye Social can simplify your workload and enhance your online presence. Table of contents What is social media reputation management? How to develop a social media reputation management strategy?

Social Media 113

Social Media Management Brands Communication 113

Retently

FEBRUARY 21, 2024

Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. Including open-ended questions or a comment box in your survey allows your customers to voice their experience and provide valuable feedback.

Social Media 78

Social Media Advertising Events Insights 78

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Receiving parties might be confused about where and how to give final approval or note feedback.

Social Media 107

Social Media Multi-Channel Demo Feedback 107

GetFeedback

MARCH 13, 2019

This means investing in a customer feedback solution that allows for mobile-friendly, aesthetically pleasing, and fully optimized surveys. Unless you’re a professional survey designer, the best option for survey design is to pick one of the templates from your survey software. Integrate your feedback with your CRM .

NPS 186

NPS Net Promoter Score Feedback 2015 186

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Customer Retention 92

Customer Retention Customer Success Events Customer Journey 92

BirdEye

NOVEMBER 16, 2023

Fear not, because this blog is different. Facilitate speed networking events 18. Curate sustainable office space design events 25. Develop real estate software solutions 27. Review marketing encourages satisfied clients to leave positive feedback on platforms like Google, Facebook, or specific real estate review sites.

Social Media 109

Social Media Seminar Events Consulting 109

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 102

Feedback Net Promoter Score NPS Customer Satisfaction 102

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

GetFeedback

JANUARY 7, 2019

If the question is not addressed somewhere in your resource center, your live chat software will know to connect you with an agent. Customer feedback can help fine-tune your practices to foster customer happiness and loyalty. All you need to do is implement a post-chat survey that’ll provide real-time, immediate feedback.

Customer Service 225

Customer Service Feedback Customers Customer Service Representative 225

TechSee

AUGUST 14, 2023

We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ShepHyken

AUGUST 10, 2018

PCA utilizes historical data from a CRM to guess the likelihood of future events. Just like there is a wealth of products and services on the market, there are countless channels available to reach customers such as email, social media, blogs, webinars and more. Predicting Satisfaction.

Blog 67

Blog Social Media Travel Banking 67

BirdEye

MARCH 11, 2024

This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. How to leverage hashtags for event marketing? During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag.

Social Media 70

Social Media Events Connections Engagement 70

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Blogs for Product Managers. Bookmark this list and get through it bit by bit. Books for Product Managers.

Books 80

Books Blog Management Leadership 80

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem.

Multi-Channel 114

Multi-Channel 2023 Customer Success Omnichannel 114

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

SurveySparrow

DECEMBER 28, 2023

When it comes to feedback metrics, CSAT vs NPS has been a long-running battle. In this blog, we will look into the different aspects of CSAT and NPS in terms of meaning, elements, measurement, assessment, and all you need to know about the two. Also, throw them in occasionally for check-ins or after significant events.

NPS 52

NPS Measurement Net Promoter Score Feedback 52

BirdEye

OCTOBER 6, 2023

It occurs when actions, events, or circumstances lead to a negative perception that can damage one's reputation. We will break down how to measure reputation risk, strategies for identifying vulnerabilities, and what you can do to protect your reputation in this blog. How does reputation management software mitigate reputational risks?

Social Media 57

Social Media Airlines 2009 Financial 57

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers. What Is NPS Software?

NPS 102

NPS 2022 Net Promoter Score Multi-Channel 102

SurveySparrow

JUNE 6, 2024

Oracle NetSuite is an incredibly powerful ERP software. Cost: The platform’s pricing is hard to find, and tough to understand – which is why we have blogs like these. Industry fit: While NetSuite caters to many industries, it provides targeted solutions for software, manufacturing, and wholesale/retail.

2024 40

2024 E Commerce Financial E-support 40

SurveySparrow

AUGUST 28, 2023

While factors like features and pricing play a role, there’s a secret ingredient that truly defines their success: delivering an unparalleled customer experience in the realm of Software as a Service (SaaS). Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

CSM Magazine

APRIL 27, 2023

For example, if a company receives continuous negative feedback about its response time to client questions, it can utilize metrics and KPIs to measure its average response time and create improvement targets. Metrics and KPIs also allow you to track your success over time.

Customer Satisfaction 52

Customer Satisfaction Metrics Net Promoter Score Effort Score 52

Totango

FEBRUARY 23, 2022

For example, a SaaS customer may begin their journey with your brand by reading a review by one of your customers on a software review site. Flagging events that require action. This can include marketing touchpoints, such as organic search, software website reviews, social media, and email marketing. Describing your customers.

Customer Journey 111

Customer Journey Customer Journey Mapping Touchpoint Events 111

ProProfs Chat

JANUARY 28, 2021

Finding the right channels and tone to communicate with your customers will not only get you the feedback you’re seeking but will also open new doors between you – the product owner – and the people who are using your product. This blog is designed to precisely address your concerns. Publish Blog Posts and Case Studies.

Social Media 98

Social Media Feedback E-support Blog 98

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 71

Feedback Net Promoter Score NPS Customer Satisfaction 71

BirdEye

MARCH 4, 2024

In this blog, we’ll provide an in-depth look at everything you need to know to plan and execute effective drip marketing campaigns. This kind of drip campaign is especially effective for subscription services, financial firms, or software platforms. Event promotion Do you have a big event around the corner?

Marketing 109

Marketing Multi-Channel Events Demo 109

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. List of the Top 9 Market Research Tools and Software in 2024 1. Why is that? Well, it’s not. What is a Market Research Tool?

2024 52

2024 Marketing Demo NPS 52

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. Look for juicy tidbits in their company news, press releases, and blog posts to unlock actionable insights. Reviews offer unbias feedback on what competitors do well and where they drop the ball.

Social Media 94

Social Media Competitive Advantage Financial Multi-Channel 94

Totango

AUGUST 11, 2022

Finally, we’ll cover how customer success software can help you automate your digital client relationship-building strategy. Blog content consumption. Customer satisfaction and feedback surveys. Elicit frequent feedback. Blog actively to promote engagement. Elicit Frequent Feedback. Social media posts.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 106

BirdEye

MARCH 5, 2024

To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience. Businesses can achieve a granular understanding of their social media metrics by employing a comprehensive suite of monitoring tools and software.

Social Media 57

Social Media Multi-Channel Insights Brands 57

Lithium

DECEMBER 6, 2022

Some blog areas are limited to Khoros customers only. Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. GDPR cookie banners.

2022 52

2022 Social Media 2023 Roadmap 52

SurveySensum

MARCH 1, 2024

It’s not just MagnetHome, many organizations do the same for either of the following reasons – They either focus only on the NPS score and not only on the feedback Or they don’t know how to properly analyze the NPS feedback (or leverage the power of a robust NPS software for quick analysis ).

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Feedback 52

SurveySensum

FEBRUARY 23, 2024

With a robust employee feedback tool and real-time feedback at your fingertips, you can identify issues before they escalate, recognize trends before they become patterns, and foster a culture of continuous improvement. Short and Simple Annual employee surveys are v ery long and laborious as they cover an entire year’s events.

Engagement 52

Engagement Demo Feedback Culture 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What is a Website Feedback Tool? So, what’s the solution here? →

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

BirdEye

NOVEMBER 29, 2023

From the latest trends shaping the industry to practical tips on enhancing your brand and the essential tips and tools to amplify your reach – this blog equips you with strategic steps to elevate your furniture store marketing. Pro tip: Birdeye’s customer Referral software helps you get more leads with automated referral campaigns.

Marketing 57

Marketing 2024 Advertising Social Media 57

GetFeedback

FEBRUARY 18, 2019

Engagement means following up on each response to show your appreciation for the feedback, uncover more information, and reveal opportunities to connect. Your customer took the time and thought to respond to your NPS survey with valuable feedback. They may not have expected anyone to review their feedback. The NPS Promoter .

NPS 199

NPS Net Promoter Score Reference Feedback 199