Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. AI Management Platforms enable contact centers to use bots that can automate routine tasks and power self-service options that help customers quickly find the information they need on their own. Collaboration is an emerging theme.

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Contact Center Blog Banking Competitive Advantage 122

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Marketing 98

Marketing Social Media Advertising ROI 98

Totango

DECEMBER 20, 2023

The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success software in the enterprise implementation index. With our last tool, everything was complicated, overly technical, and buggy.

2024 111

2024 Customer Centricity User Experience 2023 111

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Popular artificial intelligence technologies that sales leaders are looking to utilize in their businesses include automation, Generative AI, and machine learning to name a few. Table of contents What is AI in sales?

Sales 109

Sales 2023 Demo Social Media 109

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

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Customer Service Multi-Channel Omnichannel Social Media 76

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. For businesses today, referral marketing is revolutionizing growth. In fact, 64% of marketing executives believe that word-of-mouth referrals are the most effective form of marketing. Let’s dive in.

E Commerce 62

E Commerce Marketing Multi-Channel E-support 62

SurveySparrow

APRIL 21, 2024

But then came low code tools, which significantly made it easier for users. Now, it’s the age of no-code tools. Literally, anyone can use these no-code software tools. That’s what these tools can do. With that said, let’s take a look at some of the best no-code tools every business should have.

E Commerce 52

E Commerce Feedback E-support Demo 52

ShepHyken

JUNE 7, 2019

However, in the rush to create effective marketing and outrank their competitors through effective strategies such as paid advertising or paid search, too many businesses fail to ultimately provide a compelling customer experience. Empower your team to do what they do best. Best of all, personal connections are a virtuous cycle.

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Connections Blog Customer Centricity Consumers 120

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 108

Travel Marketing Social Media Hotels 108

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Here’s our guide to today’s best customer retention management software. First, we’ll define what customer retention automation is.

Customer Retention 102

Customer Retention Customer Success Customer Relationship Management Loyalty 102

Comm100

MAY 25, 2022

Building a Better Experience with Contact Center Automation. Automation doesn’t just happen on the front end. Whether you’re providing support for business checking accounts or an eCommerce platform, automation happens at all levels of the agent experience. Automation includes unifying your omnichannel experience.

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2022 Blog Contact Center Customer Service 52

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Why should businesses lean into automation?

Customer Service 77

Customer Service Technology Interaction Customers 77

BirdEye

SEPTEMBER 12, 2023

This blog post details the top social media best practices a business needs to use social media to its full potential. Table of contents Why is social media marketing important? 20 social media best practices to implement Most businesses know that having a consistent and regular presence on social media is important.

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Social Media Measurement Brands Leadership 104

SurveySparrow

MAY 3, 2024

And when integrated with survey tools, it can offer a comprehensive view of customer interactions. But you already know this…one of the reasons you are here reading this blog. We collated a list of the seven best Salesforce survey tools, their pricing, etc., to help you find the right one. Let’s get started.

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2024 Demo Events Feedback 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. If you are looking for a customer experience platform that fits your needs, we compared three major tools to help you find the right one: Medallia, Qualtrics, and Lumoa. How fast can you use the tool that you just bought?

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Feedback Multi-Channel Consulting Social Media 83

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. I know I know market research can be tedious and it can take a lot of time and effort from you and your team.

2024 52

2024 Marketing Demo NPS 52

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. A financial literacy marketing campaign might need to be vetted by subject matter experts.

Social Media 107

Social Media Multi-Channel Demo Feedback 107

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. These benefits help make CRM apps one of the most critical technology tools for B2B sales teams.

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B2B 2022 Sales Customer Relationship Management 82

Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success. What Is B2B Customer Segmentation? Customer needs and wants.

B2B 102

B2B Customer Journey Mapping Social Media Net Promoter Score 102

SurveySensum

OCTOBER 10, 2023

But like any other great tool ever made, Delighted also has some drawbacks that hold it back. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

ShepHyken

SEPTEMBER 20, 2019

It’s also not uncommon for other departments such as Sales, Onboarding, and Marketing to have access to support software as well. Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools.

B2B 109

B2B Blog B2C Sales 109

Totango

AUGUST 25, 2022

From a financial perspective, these are the baseline metrics that govern SaaS business success, with CAC reflecting marketing expenses and CLTV representing offsetting sales revenue. This new reality places digital customer engagement at the center of your marketing and sales SaaS strategy. Automate engagement with a CS platform.

Customer Engagement 99

Customer Engagement Engagement Net Promoter Score Metrics 99

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

B2B 52

B2B 2023 Feedback Multi-Channel 52

Optimove

NOVEMBER 7, 2023

As marketers we need data at our fingertips to unlock customer insights, getting innovative ideas for engaging campaigns, and perfectly orchestrating communications to each customer. As your customers, marketing, and technology evolves, so too does Optimove’s AI. And then achieving all that at scale? That’s exactly what OptiGenie does.

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Marketing Multi-Channel 2012 Customer Journey 83

Totango

OCTOBER 7, 2021

Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Click to download. Reach out via Email.

Feedback 104

Feedback Net Promoter Score NPS Customer Satisfaction 104

Comm100

FEBRUARY 15, 2022

If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP. On-demand economies are the natural evolutions of today’s tech-heavy, consumer-focused markets. Use personalization tools and platforms.

Consumers 52

Consumers Blog Customer Service Social Media 52

Totango

JUNE 28, 2021

A f reemium strategy forms a foundation for SaaS marketing, but it’s often used without being understood. And we’ll consider the role automation plays in deploying and optimizing freemium strategy. These uses make your freemium strategy a powerful and versatile marketing and sales tool. Limited storage space.

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Sales Technology Engagement Marketing 92

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. This article explores Totango’s workflow integrations including Segment and Zapier, but these are just a few of the ways you can automate and streamline your workflows with Totango.

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2009 Social Media Download Customer Success 118

Totango

APRIL 25, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Unfortunately, many platforms on the market either don’t have these critical functionalities, or if they do have them, they’re highly complex and often come with a higher price tag. .

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Customer Journey Customer Success Definition Blog 88

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy.

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Touchpoint Customer Journey B2B Customer Journey Mapping 118

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Market presence: Revenue and number of customers.

Customer Success 94

Customer Success 2023 B2B Customer Relationship Management 94

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

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2024 Marketing Consumers Download 72

BirdEye

APRIL 28, 2023

If so, then effective insurance marketing strategies are the way to go. In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. You can also expand your referral program through affiliate marketing.

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Insurance Marketing Social Media Loyalty Programs 98

SurveySensum

NOVEMBER 10, 2023

→ A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? What are the best tools out there? What are the best tools out there?

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

ShepHyken

JANUARY 11, 2019

And don’t worry, we understand that time to respond is limited and have come up with an automated way of closing the loop. What’s the best way of activating them? Finally, not everyone leaves a comment, but with the right tools, you can close the loop automatically for a good proportion of your customers without the noise and bias.

Feedback 96

Feedback Blog NPS Net Promoter Score 96

Totango

SEPTEMBER 13, 2022

A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. Triggering these email templates depends on KPI monitoring tools included within the SuccessBLOC. SuccessBLOCs come with out-of-the-box workflows, KPIs, and monitoring tools for each customer journey touchpoint.

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Customer Success Customer Journey Customers Customer Retention 89