Experience Investigators by 360Connext
APRIL 16, 2015
Tinder is spot on with their mobile customer expectations, but I think their total customer experience might need some work. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. That necklace is pretty. More about Tinder. Hear more about it!
Comm100
FEBRUARY 6, 2023
To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it.
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Steve DiGioia
JANUARY 3, 2022
We all speak about expectations, customer expectations. As a customer, I expect a basic minimum such as: The product or service should work as expected. These are the absolute minimums I expect and what a vendor should provide. And customers have other expectations from their service provider.
GetFeedback
JUNE 12, 2019
I’ve lost count of the number of meetings that I’ve had with copywriters, marketers, and designers where the terms customer experience (CX) , user experience (UX) and user interface (UI) have been used in an interchangeable manner. What is customer experience (CX)? . What is user experience (UX)? .
Beyond Philosophy
NOVEMBER 24, 2014
I meet many organizations that say they want to exceed Customer expectations at every moment of contact. The first step in exceeding your customer’s expectations is to know those expectations.”. - For most organizations, just meeting their Customer’s expectations would provide a good experience.
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. What is customer experience? Customer experience is how your customers perceive their interactions with your company. What is great customer experience?
Beyond Philosophy
JULY 26, 2018
My colleague Professor Ryan Hamilton of Emory University discussed Reference Points in our recent podcast and how they are fundamental to the idea of customer expectations. Your Customers Have Expectations, Too. The way we evaluate everything is comparing it to something else, including Customer Experiences.
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