SurveySensum

NOVEMBER 22, 2023

billion active social media customers. If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations. This is another way to invite customers to share their thoughts and preferences in a more private and personalized manner. And the best part?

Feedback 52

Feedback Customer Insights Insights E Commerce 52

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

2018 89

2018 Blog Average Handle Time 2019 89

SAP Customer Experience

JUNE 6, 2022

This blog series discusses the concept of “Customer 360” and the benefits customers can get out of it. The main part highlights the Customer 360 views and capabilities within SAP Cloud for Customer (C4C). It lists common implementation challenges and gives some ideas on how to solve those. The series.

Customer Insights 64

Customer Insights Sales Insights Customers 64

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

Blog 93

Blog Social Media Retail Insights 93

Beyond Philosophy

MAY 12, 2022

Try my podcast, The Intuitive Customer instead. We explore the many reasons why customers do what they do—and what you should do about it. The post Discovering Hidden Customer Insights in New Places is Critical for Future Success! Subscribe today right here. appeared first on CX Consulting.

Customer Insights 78

Customer Insights Insights Contact Center Voice of Customer 78

Think Customers

NOVEMBER 17, 2015

They also listen to and act on customer feedback. In addition, Customer Champions also gather customer insights from a variety of sources in order to better understand what customers want and to continually improve upon the customer experience. 1to1Media.com/weblog.

Customer Insights 104

Customer Insights Insights 2015 Customers 104

InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. NPS Best Practices Tip #1: Listen To Your Customers Understanding your customers is paramount in shaping your business strategy.

NPS 260

NPS Customer Centricity Culture Automotive 260

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. How To Nail Implementation and Customer Success Handoffs.

2020 98

2020 Blog 2021 Chief Customer Officer 98

Storyminers

MAY 27, 2020

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. Yes, the criteria used is based around 3 key areas that Chattermill works in – Analytics, Artificial Intelligence and Customer experience. It’s not about the most ‘likes’ and ‘shares’.

Blog 59

Blog Insights Customer Insights Technology 59

Thematic

JANUARY 16, 2019

If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve it. 4 areas to utilize your customer insights. So, companies need authentic human insight from their customers to make better business decisions, and thereby drive growth.

Customer Insights 59

Customer Insights 2019 Insights Customer Journey 59

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. “In Click here to read the blog.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. Customer Journey Mapping. Resource: Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

West Monroe

JUNE 11, 2018

As customer behavior and expectations evolve, having a constant pulse on needs and emotions is critical to delivering a valuable experience and creating long-term customer relationships. We see five keys to ensuring that customer insights drive value for the organization. Key #2: Start small and demonstrate value quickly.

Customer Insights 40

Customer Insights Insights Feedback Customers 40

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

2019 64

2019 Blog E-support Chief Customer Officer 64

Storyminers

NOVEMBER 17, 2016

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology. Thanks Chattermill!

Blog 75

Blog Insights Customer Insights Technology 75

CX Journey

SEPTEMBER 24, 2015

Different businesses continue to use the term “Customer Insight” to mean different things. In our poll of over 100 customer insight leaders, only half considered data management or database marketing to be part of Customer Insight. The majority also had only research reporting into them, not analytics.

Customer Insights 71

Customer Insights Insights Definition Customers 71

ShepHyken

MARCH 29, 2019

Advanced retailers have come to a realization that their managers, or agents, should rather focus on direct communication with customers and/or a balanced pricing strategy. Technology augments their expertise by handling routine tasks, analyzing enormous amounts of data, and providing market and customer insights.

Retail 103

Retail Blog E Commerce Customer Experience 103

Chadwick Martin Bailey

DECEMBER 30, 2015

We run this blog a little differently than other corporate blogs. This means you get a variety of perspectives, experiences, and opinions on all aspects of market research, analytics, and strategy consulting from insights professionals doing some pretty cool work. Heidi Hitchen did just that in her blog post this year.

Blog 52

Blog 2015 2016 Consumers 52

ShepHyken

APRIL 19, 2019

Striking the delicate balance of garnering feedback from customers without negatively impacting their experience can be challenging – but the good news is that it’s not impossible. Taking a “less is more” approach to how you collect feedback can help you gain accurate and powerful customer insights. The Power of One Question.

Blog 101

Blog Feedback Article Retail 101

Storyminers

NOVEMBER 17, 2016

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology. Thanks Chattermill!

Blog 61

Blog Insights Customer Insights Technology 61

Bob Hayes

DECEMBER 17, 2017

All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. Customer professionals lack proficiency in, or access to, three important data science skills: programming, mathematics, #statistics. Download the complete 22-page white paper.

2017 46

2017 White Paper Blog Competitive Advantage 46

Storyminers

NOVEMBER 17, 2016

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology. Thanks Chattermill!

Blog 53

Blog Insights Customer Insights Technology 53

Peter Lavers

FEBRUARY 11, 2015

Different businesses continue to use the term “Customer Insight” to mean different things. Even in our poll of over 100 customer insight leaders, only half of you considered data management or database marketing to be part of Customer Insight. Does that ring true with your role?

Customer Insights 45

Customer Insights Insights Definition Customers 45

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. 3 Career Lessons From A Customer Insights Professional. And finally, for somebody who is starting a career in customer insights, what are three lessons that you’ve learned?

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Bob Hayes

DECEMBER 17, 2017

All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. Customer professionals lack proficiency in, or access to, three important data science skills: programming, mathematics, #statistics. Download the complete 22-page white paper.

2017 40

2017 White Paper Blog Competitive Advantage 40

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency.

2024 105

2024 Customer Journey NPS Customer Success 105

SmartKarrot

JUNE 3, 2022

In this article, we will discuss everything you need to know about customer insights and how they can be utilized to attain customer delight. This article will cover – What are customer insights? Why are customer insights important? How to collect quality customer insights?

Customer Insights 10

Customer Insights Insights B2B Loyalty Programs 10

Eptica

NOVEMBER 4, 2021

Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation. Tags: Call & Screen Recording, Microsoft Teams, Quality Control, Customer Insights Categories: Trends & Markets. Share this page on: Tweet.

Call Recording 123

Call Recording 2021 Omnichannel Blog 123

Alida

DECEMBER 9, 2016

The ultimate goal is to teach companies more about their customers in order to market better, sell faster and serve more effectively. Today, only five percent of marketers have mastered the ability to adapt and predict the customer journey and understand how to drive more value. Tap into the emotional side of the customer journey.

Customer Journey Mapping 224

Customer Journey Mapping Customer Journey Touchpoint Social Media 224

Zonka Feedback

JULY 6, 2023

As you navigate through the sea of Online Survey Tools, this blog will help you pick out the best ones based on the features, pricing, customer reviews, and more. Not listening to your customers is probably one of the biggest mistakes you can make as a business owner.

Loyalty 52

Loyalty Blog Customer Insights Customer Expectations 52

Forrester's Customer Insights

APRIL 17, 2019

To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.”

Retail 34

Retail 2019 Blog B2C 34

Very Best Service

JANUARY 26, 2024

United Voice, Strong Brand: Marketing tells the story, and customer service makes it real. By sharing customer insights and feedback with marketing, you ensure your messaging resonates with real needs and pain points. They become two sides of the same coin, each amplifying the other's success. Here's how: 1.

Customer Service 52

Customer Service Marketing Touchpoint Demo 52

Lumoa

APRIL 6, 2023

Having access to customer insights can help you understand how customers interact with your brand, as well as any areas for improvement in the customer journey. You can use these insights to create personalized experiences and stay ahead of the curve to anticipate customer needs and offer tailored experiences.

Customer Experience 83

Customer Experience Customer Centricity Culture Leadership 83

Opinionator

NOVEMBER 22, 2023

Cell-phone feedback offers huge […] The post Unveiling Customer Insights – How to gather customer feedback in fitness centers appeared first on Opiniator. Online complaints have a huge impact on fitness center survival rates. Feedback methods a comparison of traditional and modern feedback methods.

Customer Insights 52

Customer Insights Feedback Insights Customers 52

Forrester's Customer Insights

OCTOBER 6, 2023

And no, this blog post was not written by […] Generative AI continues to be the topic du jour, as businesses race to understand the technology for fear of being left behind. But what about consumers? Forrester is closely tracking this. I’ll be taking you through how consumers know, feel, and use Generative AI every quarter.

Consumers 56

Consumers Blog Technology B2C 56

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Why online business reputation matters Online business reputation matters because it’s a major deciding factor for customers in the digital age. Explore more on this in our detailed blog about real estate reputation management.

Brands 110

Brands Management Social Media Feedback 110

Beyond Philosophy

DECEMBER 21, 2023

To summarize, most people think AI will be a great enhancement to the market research industry, and no one group has a majority opinion on what that means for customer insight or market research jobs. So, does anyone know where the area of customer insights going?

2024 88

2024 Customer Centricity Customer Insights Workshop 88