SuiteCX

APRIL 10, 2017

Over the past two decades we have witnessed a massive transformation in the automotive industry, driven primarily by advances in technology. Disruption in the Industry. As technology has taken a front seat in the new generation of vehicles, the industry has undergone a tremendous amount of change.

Automotive 40

Automotive Customer Journey Mapping Events Competitive Advantage 40

SuiteCX

APRIL 10, 2017

Over the past two decades we have witnessed a massive transformation in the automotive industry, driven primarily by advances in technology. Disruption in the Industry. As technology has taken a front seat in the new generation of vehicles, the industry has undergone a tremendous amount of change.

Automotive 40

Automotive Customer Journey Mapping Events Competitive Advantage 40

Natalie Petouhof

MAY 27, 2016

Customer Experience IOT in the Automotive Industry-Upcoming. **. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Halo Uses Xively’s Internet of Things Platform to Redefine Safety Devices. • Customer Experience IOT in the Automotive Industry-Upcoming. **.

Social Media 40

Social Media E-support E Commerce ROI 40

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. Do customers have expectations about the digital experience?

Brands 26

Brands Healthcare Innovation Consulting 26

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. In this unprecedented societal shift, as the reality of this new COVID-19 pandemic took the world by surprise, it has affected everyone’s life. Your success in life isn’t based on your ability to simply change.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Natalie Petouhof

FEBRUARY 21, 2016

They design cars to meet the needs of the next generation of car buyers, the environmentally conscious “digital natives.” Having transformed the performance, practicality and public perception of EVs around the world since the LEAF’s launch, Nissan remains one of the leaders in EV technology. Start with the Cloud. Nissan Motor Co.

2010 40

2010 Automotive Innovation Connections 40

Thunderhead

OCTOBER 19, 2018

Motivated in part by ‘desktop to drive’ broker sites such as Carwow, Drivethedeal and Carfile, OEMs have been scrambling to own take back ownership of the entire buying journey, offering end-to-end digital experiences. The big shift to seamless digital sales is potentially rewiring the role of dealerships in the process.

Omnichannel 40

Omnichannel Automotive 2018 2025 40

Natalie Petouhof

JUNE 4, 2017

Because investors and boards have transitioned from desiring quarterly profits (something that has driven Wall Street and corporations for many years) to searching for leaders to who have the ability to disrupt their industry or die. Tweet What’s the Newest Requirement for a CEO? Do the OODA Loop Faster and Better! Think again.

Innovation 53

Innovation Automotive Transportation Culture 53

BirdEye

MARCH 8, 2024

This blog post delivers the essential tips and strategies your business requires to elevate your social media presence to new heights. Are you looking to expand your business and accelerate growth, yet find yourself stuck as every cheat sheet seems to skirt around the actual methods for increasing your social media followers?

Social Media 58

Social Media Multi-Channel E Commerce Engagement 58

Natalie Petouhof

JUNE 4, 2017

Because investors and boards have transitioned from desiring quarterly profits (something that has driven Wall Street and corporations for many years) to searching for leaders to who have the ability to disrupt your industry or die. Tweet What’s the Newest Requirement for a CEO? Do the OODA Loop Faster and Better! Think again.

Innovation 40

Innovation Automotive Culture Sports 40

John Paul

JULY 26, 2018

The luxury concierge industry has always been focused on very personal, high touch interactions, centered around delivering exceptional experiences. This “Human + Digital” approach is critical in order to foster deeper relationships, deliver more personalization, and curate richer experiences for customers – at scale.

2018 45

2018 Technology Hospitality Hotels 45