ShepHyken

JUNE 8, 2018

This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. Our methods are tried-and-true: we get over 2500 queries a week. Aim to offer a fresh response to each email, message, or request. Ever been put on hold for three hours?

Blog 75

Blog Social Media 2018 2017 75

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Customer Retention 92

Customer Retention Customer Success Events Customer Journey 92

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. More reviews More revenue Learn how to get more reviews of your retail business with Birdeye. The platform also offers paid subscription plans that provide additional features. Let’s dive in.

Retail 110

Retail Brands E Commerce Demo 110

ShepHyken

SEPTEMBER 20, 2019

This week we feature an article by Robert C. By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands. The post Guest Blog: Why cross-team collaboration is essential for B2B customer support teams appeared first on Shep Hyken.

B2B 108

B2B Blog B2C Sales 108

ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. If your organization is struggling to provide quality service due to your policies, product, or service, putting a chatbot in place cannot resolve the problem. Make it simplistic!

Blog 147

Blog Customer Service Poor Customer Service Consumers 147

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Feedback 96

Feedback Social Media Roadmap Customer Satisfaction 96

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Bookmark this list and get through it bit by bit. Want to get right to the good stuff? Books for Product Managers.

Books 80

Books Blog Management Leadership 80

ChurnZero

MAY 4, 2023

Multiple relationships benefit clients and service providers since they get to know each other on a deeper business level. Finally, a whopping 90% of brands with online communities “say that suggestions from the community have been used to improve products or services.”

Feedback 98

Feedback Customer Success Customers Metrics 98

SurveySparrow

APRIL 30, 2024

Step 1: Make a List of Review Sites Identify the online platforms where your potential customers will go to get an idea of what you’re all about. Winning companies are often featured on the program’s website with customer reviews. This can help you identify areas to improve in your own products and services.

2024 52

2024 Management Feedback Metrics 52

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Feedback 52

Feedback Social Media Customer Retention Customer Satisfaction 52

Method:CRM

MARCH 13, 2023

Customer experience is how people feel when they buy or interact with your products and services. It includes things like customer service, the quality of the product or service sold, customer support, customer convenience, and more. Request a refund. Keep reading to find out! What is customer experience? Tracking orders.

Customer Experience 90

Customer Experience E-support Customers Document 90

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024.

2024 52

2024 Marketing Demo NPS 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. Use a Product Analytics Map for Your Product.

Feedback 102

Feedback Net Promoter Score NPS Customer Satisfaction 102

SurveySensum

SEPTEMBER 19, 2023

The question was – “ What do you think of our products? What products, right? With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users. This can help businesses ensure that new features are meeting the needs of their customers.

Insights 52

Insights User Experience Customer Satisfaction Books 52

BirdEye

JANUARY 25, 2024

In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes. Verified Google Business Profiles receive around 66 monthly direction requests.

2024 58

2024 Insights Automotive Hospitality 58

ShepHyken

AUGUST 31, 2018

This week we feature an article by Yura Filimonov who shares some of the many ways we can use AI to provide customer support. – Shep Hyken. AI is available 24/7 so that customers can get help, whenever they need it as long as they can make a phone call or access the internet. Always there for customers. Voice-activated service.

Blog 74

Blog Social Media Insurance Contact Center 74

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. Get it right, and you give the initiative the very best chances for success. Get it right, and you give the initiative the very best chances for success.

Blog 101

Blog Demo Competitive Advantage Insurance 101

SurveySensum

AUGUST 21, 2023

This blog aims to delve into this subject. Tip → When you talk about what your service offers, you should be super clear and tell your customer exactly what they’ll get. Product Users: By gathering feedback from the product users you learn about their preferences and pain points.

Customer Retention 52

Customer Retention B2B NPS Demo 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. But first, let’s delve deep into the drawbacks of Delighted.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. The goal of this article is to touch on three pillars of a business –– product, price, and experience –– and break down which of these three is the most important to driving success.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

SurveySensum

JANUARY 25, 2024

In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. 6 Ways to Ask for a Referral from a Client (Without Feeling Awkward) Here are six effective strategies to seamlessly request referrals and strengthen client relationships. But don’t worry!

Reference 52

Reference Insurance NPS Demo 52

ChurnZero

MARCH 10, 2023

Let’s get started! After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Be specific : Think about how you would request something from a coworker. Offer to meet if they have questions.

Customer Success 98

Customer Success Blog Customers Feedback 98

BirdEye

JANUARY 25, 2024

In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes. Verified Google Business Profiles receive around 66 monthly direction requests.

2024 52

2024 Insights Automotive Hospitality 52

BirdEye

MAY 4, 2023

In this blog, you’ll learn how Houzz works, the best ways to generate more reviews, and the benefits that come with more reviews. Tips to get more Houzz reviews Is Houzz a legit service? It’s often a first stop for homeowners looking to shop for furniture and other home products. Table of contents What is Houzz?

Social Media 96

Social Media 2009 Magazine Feedback 96

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. These tools help manufacturers collect valuable insights, opinions, and suggestions from their clients, suppliers, and partners, allowing them to enhance their products, services, and operations. user/month 4.4 (5)

B2B 52

B2B 2023 Feedback Multi-Channel 52

2020 Research

AUGUST 21, 2023

To make confident business decisions, it is imperative for organizations to understand how and why people use their products in their day-to-day lives. While In-Home Usage Tests (IHUTs) are critical to successful product development, they can oftentimes be complex, lengthy, and expensive.

Consulting 98

Consulting Feedback Insights Books 98

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. Creating and claiming Google Business Profile (previous Google My Business) and other local listing directories that feature lawn care businesses.

Marketing 63

Marketing Social Media Advertising User Experience 63

Optimove

FEBRUARY 13, 2024

Optimove’s most captivating features – Opti-X and real-time – can reignite the spark. It pairs each individual customer with a perfect product recommendation by using flexible testing to determine what works and what doesn’t. For more insights, request a demo.

Download 59

Download Return on Investment Loyalty ROI 59

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy.

Roadmap 98

Roadmap Customer Centricity Metrics Customer Satisfaction 98

Kustomer

SEPTEMBER 12, 2023

In this blog, we’ll delve into generative AI examples, how it’s used, why AI in customer service is important and how you can optimize these tools that are already at your disposal. Through the chatbot, customers can reach out to your business anytime of the day or night to ask questions or get help with an issue.

Social Media 52

Social Media 2023 Consumers Demo 52

SurveySensum

JANUARY 10, 2024

They were asking for feedback on their products. Yet, they didn’t get the desired responses. Well, understanding the ideal survey timing to get the maximum response rate can be challenging. Let’s get started. Best Days to Ask for Feedback Did you know that Tuesdays are often the most productive days ?

Events 52

Events NPS Webinar Demo 52

Totango

DECEMBER 21, 2021

These include: Your customer’s initial experience of your product during the onboarding stage. Their growing engagement with your product as they adopt new features. Inviting customers to add your email address to their contact list so future messages don’t get flagged as spam. New Feature Announcements.

Customer Success 106

Customer Success Management Net Promoter Score NPS 106

Lumoa

FEBRUARY 16, 2023

You need to know how they use your products or services and what they expect from you. It could cover products, services, prices, and brand perception. Learning what your customers think about your products or services isn’t difficult. It’s important for your business to understand your customers.

Voice of Customer 94

Voice of Customer Feedback Return on Investment Net Promoter Score 94

ChurnZero

FEBRUARY 26, 2021

Operating on a completely different wavelength than Product. Getting bombarded by Marketing for unrestricted customer access. Incentivize cross-functional requests. The CSMs who build the strongest relationships with customers are the ones who end up getting asked the most. They get so competitive over it.

Customer Success 59

Customer Success Management Roadmap Feedback 59

SurveySensum

OCTOBER 9, 2023

It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business.

2023 52

2023 Multi-Channel Demo Feedback 52

BirdEye

MAY 30, 2023

In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. Provide incentives Offering incentives like discounts, giveaways, or other promotions is another great way to encourage participation and get better response rates.

Insights 95

Insights Net Promoter Score Events Feedback 95

Totango

JUNE 15, 2022

At Totango, we understand the importance of resolving escalations, which is why we have developed the Resolve Escalations SuccessBLOC , which includes all of the features and tools you need to quickly and effectively address escalations and keep your customers happy. Key Features .

Customer Relationships 81

Customer Relationships Metrics Demo Customers 81