Retently

MAY 15, 2024

Have you ever read an online newspaper, blog or magazine only to be asked for your feedback as a reader? Most of us associate customer feedback with, well, customers. If you completed it, did you have any valuable feedback to share? Is it an efficient way to gain meaningful feedback? If it does, why?

Net Promoter Score 78

Net Promoter Score NPS Feedback Metrics 78

Comm100

JUNE 15, 2022

This can cover the initial points of contact, interactions, support, and feedback, as well as developing your brand to improve the overall perception of your business. Maximizing the amount of feedback you receive is one of the best ways to identify what improvements need to be made, driving your overall customer experience program.

Blog 89

Blog Brands Customer Experience Net Promoter Score 89

ShepHyken

FEBRUARY 9, 2018

What is the most important thing you can do to improve relationships with your customers? Brand advocacy simply means that people who love your brand will continue to support your company and promote your services or products to new customers organically. The answer is as obvious as it is overlooked: improve customer service.

Customer Service Training 154

Customer Service Training Brands Blog Customer Service 154

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

2018 89

2018 Blog Average Handle Time 2019 89

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. Businesses that embrace these practices not only enhance their products and services but also craft exceptional customer experiences, setting themselves apart from the competition.

Customer Insights 90

Customer Insights Feedback Insights Social Media 90

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 93

Customer Satisfaction Feedback Interaction Insights 93

ShepHyken

FEBRUARY 8, 2019

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. That element is employee feedback. Employee Feedback – Pure Gold! Of course, this is with good reason. They Know Your Customers.

Feedback 96

Feedback Blog Customer Experience Contact Center 96

ShepHyken

AUGUST 30, 2019

Most companies tell their customers about other products and services related to their purchase, but fail to mention why these products and services are valuable. There will always be different types of customers for your products and services. You have to do the same for your products and services.

Blog 106

Blog Loyalty Programs Loyalty Lifetime Customer 106

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Are you marketing your product in the right way? It is important to design a good product. The company can then advertise and sell their products as per the market needs.

Blog 110

Blog Poor Customer Service Advertising B2B 110

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. 2020 was a real mixed bag of emotions.

2020 98

2020 Blog 2021 Chief Customer Officer 98

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 113

Customer Success 2023 Customer Satisfaction Demo 113

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Another benefit of this program is its ability to help your business follow up on product ideas.

Connections 95

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 95

ShepHyken

DECEMBER 20, 2019

Developing a customer experience (CX) strategy for your business has never been more important. 80% of customers think the experience that a company provides is just as important as its products and services. • A large percentage would even pay more for a product or service if they’re guaranteed great customer care.

Blog 83

Blog Customer Experience Roadmap Financial 83

ShepHyken

AUGUST 11, 2017

This week we feature an article by Borge Hald who writes about the importance of being a customer obsessed company and how it is the key to success. They’re the ones that constantly experiment to add customer value either by either reducing the friction of buying from them or offering new products and services that fill your unmet needs.

Blog 93

Blog Net Promoter Score Customer Centricity Feedback 93

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. This can directly lead to improved customer satisfaction, increased sales, and more repeat business.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction Culture 53

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. However, online research is another important method for customers to use to find out about your business. – Shep Hyken. She types in “hotels in New York” in the search box and results populate the page.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

Comm100

DECEMBER 8, 2020

Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and dedication. Plus, streamlined processes to get things rolling in the right direction. And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. Enter automation.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

BirdEye

AUGUST 29, 2023

Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Why is customer satisfaction important? Watch the Free Demo Now.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Feedbackly

MAY 2, 2024

However, the present conditions also demand a high level of efficiency and productivity to thrive in the market. Setting clear goals, adopting the best CX metrics to track progress, and improving employee engagement are crucial aspects of productivity. Check out our blog on how AI can elevate CX in your brand !

Financial 52

Financial Customer Experience ROI 2024 52

ShepHyken

APRIL 13, 2018

Before Soliciting Feedback. It’s important to achieve clarity on your organizational goals from the information gathered. Is there a specific product or service that needs an update? Are you wondering which channels should receive the majority of your resources?

Contact Center 82

Contact Center Feedback Blog Customer Journey Mapping 82

ShepHyken

MAY 18, 2018

The goal of this article is to touch on three pillars of a business –– product, price, and experience –– and break down which of these three is the most important to driving success. In today’s customer-driven economy, consumers are becoming more and more demanding about the products and services they choose, and it’s not surprising.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

BirdEye

MAY 1, 2023

It’s essential to not only gather this valuable feedback but also understand how to harness its power. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

Social Media 97

Social Media Feedback Advertising Customers 97

Lumoa

AUGUST 18, 2022

Somehow, it feels like it’s a DeJa’Vu moment happening daily because as what every company tells its customers, “Your opinion matters” or “You are important to us”. engaging customers till the very end to keep customer loyalty and treating every customer journey with equal importance contributes to the business’ success story.

Customer Journey Mapping 83

Customer Journey Mapping Customer Journey Feedback Voice of Customer 83

Retently

JULY 28, 2023

The obvious solution is offering your customers a much better experience, service, and product to ensure they are happy with your business. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company. But taking customer experience lightly can be dangerous too.

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

ShepHyken

FEBRUARY 15, 2019

When your staff feels in control of the system they’re using, not only will they feel happier, but they’ll be more productive as a result. Employee recognition is really important , but it’s tough to accurately evaluate your employees without any numbers to support your feedback. It helps them personalize their service.

Blog 90

Blog E-support Retail Sales 90

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Table of contents What are insurance review sites?

Insurance 109

Insurance 2023 Financial Feedback 109

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. But this is what you need to improve your existing products or services further. Every business aims to delight their customers.

Blog 103

Blog Customer Satisfaction Sales Article 103

BirdEye

NOVEMBER 27, 2023

This blog isn’t about turning every customer into a lifelong friend. Implement feedback loops for continuous improvement 13. Foster a customer-centric culture within the organization In this blog, we discuss more about them in detail. Learning opportunities : Feedback from difficult situations guides business improvements.

Social Media 108

Social Media Customer Service Representative Customer Centricity Customer Satisfaction 108

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. I want to share with you the reasons why we decided to take the step to change our approach to blogging. Our initial blogging strategy. We wanted to turn our blog into a marketing channel. Customer feedback.

Blog 91

Blog Download Feedback Metrics 91

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Feedback from customers and opinions of management can all be skewed due to a limited perspective.

Culture 86

Culture Blog Workshop Communication 86

ShepHyken

APRIL 26, 2019

This week we feature an article by Chanice Henry who writes about the importance of listening and understanding your customers in order to give them the experience they want. Her point was: just build a product that breaks up with my provider for me. Wish to inspire a step-change in how customers interact with your brand digitally ?

Blog 87

Blog Article Technology NPS 87

ShepHyken

NOVEMBER 15, 2019

Along with a quick and effective customer experience, today’s customers most appreciate businesses that make an effort to respect their time and demonstrate that their mutual relationship is important. Any reports of the death of interactive voice response (IVR) as a customer service channel have been greatly exaggerated.

Blog 95

Blog Customer Experience Contact Center Interaction 95

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. Great feedback? You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

ShepHyken

JUNE 29, 2018

This week we feature an article by Laura Bourne who shares four important factors that can help you achieve success and avoid customer service problems. – Shep Hyken. If your staff is lacking motivation, it is important to look at why this is happening. Your most unhappy customers are your greatest source of learning.

Social Media 82

Social Media Blog Customer Service Touchpoint 82

BirdEye

DECEMBER 8, 2023

In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. Why corporate reputation management is important for your business? Quality of products/services: Are the products and services you offer up to snuff?

Management 113

Management Social Media Brands Consulting 113

SurveySparrow

MARCH 19, 2024

In-app feedback. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. And that’s what we’ll be discussing in this blog. What in-app feedback is, it’s importance, how to collect feedback, and more.

Feedback 52

Feedback User Experience NPS Touchpoint 52