Eptica

JANUARY 13, 2023

As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?

Call Recording 105

Call Recording 2023 2022 Blog 105

InMoment XI

MAY 4, 2023

Read a blog by Phil Sager, Expert Partner and Daniel Moellerhenn, Expert Partner, Bain & Company, speakers at the XI Forum in Cologne on June 13 & 14 Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways.

Customer Experience 295

Customer Experience Loyalty Programs Customer Service Representative Customer Journey 295

BirdEye

APRIL 26, 2024

This blog post discusses the content creation tools businesses must use to enhance their campaigns. But, maintaining an active presence by posting consistently across all platforms while managing multiple accounts can be daunting. Birdeye Social Birdeye Social is one of the leading content-creation tools for social media management.

2024 57

2024 Social Media Multi-Channel E-support 57

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . For many people in this world, the idea of handling customer service is daunting.

Contact Center 52

Contact Center 2021 Blog Call Center 52

ShepHyken

OCTOBER 20, 2017

million patient records to explore better cancer treatments.”. At Genesys, we make customer experience management systems that use assistive AI development — we call it “blended AI” and have personified it as “Kate.” The post Guest Blog: Assistive AI for Real Work appeared first on Shep Hyken.

Blog 87

Blog Call Center Contact Center Omnichannel 87

ShepHyken

DECEMBER 14, 2018

Ted Bardusch, CISO at customer engagement hub Usermind highlights that a unified customer record is crucial to being able to meet the GDPR’s 72-hour customer breach notification rule. “To In the event of a successful cyber breach, CX leaders will have to manage customer expectations in an attempt to secure brand reputation and consumer trust.

Blog 105

Blog Customer Experience Government Article 105

BlueOcean

OCTOBER 4, 2023

Finding a partner who has a proven track record of attracting, training, engaging, and retaining agents in the language of your high-volume customer demographics is going to be the top priority of your RFP process. Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

ShepHyken

FEBRUARY 8, 2019

You can ask them about culture, their relationship with management and their peers, and the things they need to perform well in their given roles. An employee can also shed light on other issues that can affect the customer experience such as employee attrition, poor management, or broken processes. What You Can Do.

Feedback 97

Feedback Blog Customer Experience Contact Center 97

SAP Customer Experience

OCTOBER 16, 2023

Virtual October 12, 2023 Agenda Slides & Recording Dear Valued Customer, The Wrap-Up Blog for the SAP Premium Engagement Session “SAP Intelligent Custom Code Management” will be published soon. Please find the respective slides here and the recording here.

2023 63

2023 Engagement Workshop Management 63

CX Accelerator

JUNE 8, 2020

The response was so good that it begged to be a blog post. These could be strategic calls to key customers to ask them about their experience. ,, Murphy Fraser , Client Success Manager at Skillshare, also recommends investigating customer activity on your website as a means of “interviewing” them. Back To CX Accelerator Blog

Social Media 182

Social Media Contact Center Call Recording Voice of Customer 182

ShepHyken

FEBRUARY 24, 2017

This week on our Friends on Friday guest blog post my colleague, Kathleen Hettinger, discusses the importance of handling breaking news and how your organization should be prepared. With the average contact center now managing more than five communication channels, the need for desktop integration is a must on a slow day. Shep Hyken.

Contact Center 84

Contact Center Blog Social Media Events 84

Eptica

NOVEMBER 4, 2021

Date: Friday, November 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Integrating call recording into Microsoft Teams. Author: Pauline Ashenden - Demand Generation Manager As contact centres increasingly switch to Microsoft Teams, they need to deliver key functionality, such as call recording via the platform.

Call Recording 123

Call Recording 2021 Omnichannel Blog 123

GetFeedback

JULY 19, 2018

When survey results live on the customer record, you not only gain visibility into your customer experience, but you can use those insights to drive action across your business. Follow-up is the hardest piece of feedback management, but also the most important. Customer feedback makes Salesforce even more powerful.

Net Promoter Score 240

Net Promoter Score Effort Score Feedback NPS 240

ShepHyken

AUGUST 24, 2018

Many managers worry that people won’t work as hard or efficiently from home as they do in the call center or when the boss is watching. In fact, less than 28% of first-line supervisors and managers worry that “when the cat’s away, the mice will play.” Maximizing the Good Stuff. Share wins with the team, not just with individuals.

Blog 79

Blog Customer Service Call Center Leadership 79

ShepHyken

OCTOBER 25, 2019

Record your interview. Matthew Smollen is North American Sales Manager at Integra Contact Center Solutions he is also a CX and Contact Center expert with 12 years of experience in the industry. The post Guest Blog: Hiring and Leadership to Improve CX in Your Call Center appeared first on Shep Hyken.

Call Center 76

Call Center Leadership Blog Contact Center 76

ShepHyken

JANUARY 12, 2018

From clients and customers commenting on our blog. Recording: Your call is very important to us. A recorded message is not the place to tell your customers how much you value their business. But I’ve heard employees (and managers) say this all too often. Check out our thoughts on customer focus. The bottom line.

Customer Service 96

Customer Service Blog Customers Workshop 96

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. Just started using it and am excited to see Touchpoint Templates available soon.” — Shona Fenner, Senior CX Operations Manager at Petdesk Not a Gmail user?

Customer Success 108

Customer Success Touchpoint Document Interaction 108

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. She shares four excellent solutions to help manage your customer service more effectively. Shep Hyken. It’s that simple.

Blog 94

Blog Technology Customer Service Management 94

ShepHyken

DECEMBER 13, 2019

Get ahead of risk management before it strikes. Does the vendor have a proven track record with your legacy systems? The post Guest Blog: Winning Tactics for CX Vendor Selection appeared first on Shep Hyken. What will happen if unforeseen costs are encountered? Who will be responsible if government regulations are violated?

Blog 101

Blog Demo Competitive Advantage Insurance 101

Eptica

OCTOBER 2, 2020

Date: Friday, October 2, 2020 Author: Pauline Ashenden - Demand Generation Manager Key to profitability - how UK customer experience is changing over the long-term. You might also be interested in these posts: 5 key trends that are impacting call recording in 2020. Published on: October 02, 2020. Share this page on: Tweet.

Customer Experience 127

Customer Experience 2020 Call Recording Blog 127

One Millimeter Mindset

JULY 5, 2018

Or is your track record inconsistent? You get enough of that from your managers. Instead, this customer experience mid year blog post review refreshes and recalibrates your brain! Subscribe to my blog. The post Ready for a Customer Experience Mid Year Blog Post Review? Let’s all B-R-E-A-T-H-E. Contact me.

Blog 44

Blog Customer Experience Customer Retention Workshop 44

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Success Team Management. Churn and Risk Management. Customer Experience.

2021 111

2021 Customer Success Webinar Multi-Channel 111

BirdEye

SEPTEMBER 26, 2023

The use of Artificial Intelligence (AI) in healthcare industries helps businesses streamline patient management, sales processes, appointments, and improve overall patient experience. This blog post explores the many ways using artificial intelligence in the healthcare industry can boost your growth.

Healthcare 109

Healthcare 2023 Hospitality Social Media 109

Bold360

FEBRUARY 22, 2018

For this purpose, implementing a task management system like Workzone can be a saving grace that keeps sales, marketing, and customer support in-sync throughout this phase. Managers can assign queries and keep track of progression, so no customer interaction slips past unnoticed.

Customer Engagement 56

Customer Engagement Blog Engagement Magazine 56

PeopleMetrics

OCTOBER 19, 2021

Just sign-up on our e vents page and we will send you the recording of the session afterwards. Discover our award-winning Customer Experience (C X) blog: [link]. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link].

Feedback 118

Feedback CEM E-support Download 118

Kustomer

SEPTEMBER 4, 2023

If managers can learn how to train well from the beginning and eventually shift to customer service coaching, then anxiously micromanaging employees can become a failed tactic of the past. In this blog, we explore what we really mean by customer service coaching and its role in a successful CX strategy.

Customer Service 98

Customer Service Contact Center Feedback Call Center 98

Kayako

MAY 12, 2016

Every week, a crew of customer happiness pros from Buffer, Automatic and Wistia, get together, discuss a new topic each week, and record it as a podcast, a Youtube video, and MP3 download. Customer support blogs, and publications. Tockeroo is a blog all about customer happiness by Ines van Essen. Help Scout Blog.

Blog 51

Blog Call Center Events Customers 51

BirdEye

FEBRUARY 14, 2023

That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. In this blog article, we explore why working with an online reputation management consultant is beneficial, how they can improve your reputation, and what to look for in a consultant.

Consulting 97

Consulting Management Social Media Multi-Channel 97

Eptica

SEPTEMBER 10, 2020

Date: Wednesday, September 9, 2020 Author: Trevor Davies, Head of Products, Enghouse Interactive 5 key trends that are impacting call recording in 2020. 19% of UK contact centres revealed that they were looking to update their call recording solutions. Published on: September 09, 2020. Share this page on: Tweet.

Call Recording 74

Call Recording 2020 Technology Customer Journey 74

BirdEye

MAY 26, 2023

In this blog post, we’ll explore what features good software should have as well as some of the top scheduling apps on the market. Audit trails HIPAA-compliant scheduling software is also required to provide an audit trail that accurately records all changes made to patient health data. Table of contents What is HIPAA compliance?

2023 98

2023 Healthcare Insurance Government 98

BirdEye

DECEMBER 26, 2023

Read this blog post to learn more about VoIP services and pick the best VoIP service for your business. VoIP services for businesses include unlimited international calling, voicemail, call recording, caller ID, voicemail-to-text/email, etc. Manage calls from a browser, app, and any device for management on the go.

Call Recording 109

Call Recording Communication Connections Multi-Channel 109

Comm100

FEBRUARY 15, 2022

Because all of these records and resources are supported on servers, customers can access them whenever they like: it’s the very definition of on-demand customer service without ever having to talk to a real customer service agent.

Consumers 52

Consumers Blog Customer Service Social Media 52

BirdEye

JANUARY 15, 2024

With speech-to-text technology, you can brainstorm ideas without the clutch of typing, engage with clients without interruptions, and effortlessly record brilliant ideas – all while staying fully present and engaged. Otter has an audio recorder for dictation. You can dictate notes and transcribe audio recordings on your computer.

Document 109

Document Download Demo Connections 109

ShepHyken

DECEMBER 6, 2019

Some co-browsing solutions allow recording each of the support sessions so you can later forward it for further investigation to the dev team. The post Guest Blog: How to Provide Fast and Personal Customer Support in a World that Cannot Wait appeared first on Shep Hyken.

Blog 71

Blog Customer Expectations Article Customers 71

BirdEye

DECEMBER 14, 2022

Some examples of helpful educational content include blogs, guides, and other written content. If you’re operating a business-to-business (B2B) brand, educational content like blogs and guides will be a mainstay in the content you produce. Cons: Written content like blogs are everywhere, which leads to competition. Infographics.

Social Media 98

Social Media Entertainment Webinar White Paper 98

BirdEye

MARCH 29, 2024

34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? Use the shutter button to click a photo or record a video to share on your Instagram story. Tap the “+” icon or swipe right on your screen to go to Stories.

2024 107

2024 Social Media Events Webinar 107

UJET

JULY 7, 2020

Other support tools, like workforce management and quality management, are following as well. Real-time Customer Support Management. When supervisors were managing in-house, they could provide more guidance and feedback through in-person one-on-ones. The segmentation of tools leads to silos.

Engagement 106

Engagement Contact Center Call Recording Metrics 106