CX Accelerator

OCTOBER 25, 2018

Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. Sadly, most of us are years away from being able to implement AI in a meaningful way. This is not necessarily the case.

Net Promoter Score 140

Net Promoter Score NPS Contact Center Metrics 140

BirdEye

FEBRUARY 28, 2023

This blog post will explore the benefits of hiring a social media professional. This blog post will explore the benefits of hiring a social media professional. We’ll also share some tips on how to hire the right candidate. Table of contents What is a social media manager? What does a social media manager do?

Social Media 98

Social Media Management Engagement 2024 98

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. We’ve featured posts of many great content writers and shared tons of knowledge with you. We’ve featured posts of many great content writers and shared tons of knowledge with you. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average.

2018 59

2018 Blog B2B 2014 59

Comm100

MARCH 21, 2023

Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. This reveals how live chat platforms like Comm100 work, their key benefits, and the most popular use cases. With more options than ever before for customers, switching brands is easy.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel ROI 98

Magellan Solutions

DECEMBER 12, 2023

We all know how annoying it can be to receive a random call from someone offering a product or service we don’t need or want. How do you make a good first impression, build rapport, and persuade them to take action? How Can It Drive Business Growth? Instead of being interested, we hang up or say, “No, thank you.”

Social Media 52

Social Media Call Center Feedback B2B 52

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Totango

JUNE 10, 2022

Director of Customer Success Robyn Fernandez spoke with three CS executives, including Swiftly’s Chief Customer Officer Maranda Dziekonski , Egnyte’s Manager of Customer Success Naomi Hawn , and SentinelOne’s Vice President of Customer Success Jack Daniel , about the steps they took to get to their current roles. . JD : Absolutely!

Customer Success 101

Customer Success Webinar Chief Customer Officer Leadership 101

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits?

Customer Service 97

Customer Service ROI Apparel Customer Service Representative 97

Optimove

DECEMBER 5, 2023

So, what if you could ask someone for insight and get an answer in seconds? And get an answer immediately—no SQL needed. Whether you need your insights in plain text, plotted in a chart, or mapped out in a table, Generative AI insights lets you explore any data, in any form in a matter of seconds.

Marketing 59

Marketing Download 2022 Insights 59

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

ShepHyken

DECEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague, Erich Lawson, writes about the importance of being an eco-friendly business and how it can encourage loyalty among consumers. This is a great example of finding out what is important to your customer and making it a priority. Shep Hyken.

Blog 85

Blog Loyalty 2011 2013 85

ChurnZero

SEPTEMBER 29, 2023

Celebrating positive customer behavior is one of the most effective methods for increasing product adoption and deepening customer relationships. Without this positive reinforcement, they’re more inclined to point out what’s lacking instead of focusing on the strides they’ve made. Congratulate them and ask how it went.

Webinar 52

Webinar Workshop Feedback Customers 52

GetFeedback

FEBRUARY 4, 2019

We want to find out what their needs are, what they enjoy, and what we can do to improve their overall customer experience. . We want to find out what their needs are, what they enjoy, and what we can do to improve their overall customer experience. . Get the 10 step guide for Live Chat Support. Live chat support can be tricky.

Feedback 186

Feedback Effort Score Insights Information 186

Totango

SEPTEMBER 20, 2022

Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Finally, we’ll share five top strategies and best practices you can use to get the most out of your customer enablement efforts. Customer Enablement Essentials: What B2B and SaaS Brands Need to Know.

B2B 82

B2B Net Promoter Score Social Media Customer Success 82

Uniphore

JUNE 9, 2021

Out with the old, in with the new! With the COVID-19 pandemic forcing rapid digital transformation and the complexity of customer interactions on the rise, most companies recognize the need for new approaches. Say goodbye to outdated Employee Experience (EX) metrics and KPIs How is your contact center currently measuring EX?

Engagement 98

Engagement Contact Center 2021 Metrics 98

SurveySparrow

FEBRUARY 9, 2024

Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible? Search engine optimization basically refers to all the organic traffic you get. In the end, it is one of the best ways to get new leads and convert the existing ones into paying clients. There are many aspects to it, sure.

Customer Journey 52

Customer Journey Marketing Social Media Brands 52

BirdEye

APRIL 5, 2023

It’s a hurdle that trips up even the most seasoned entrepreneurs. In this blog post, we’ll share 150 business name ideas to help you hit the ground running. Here are seven tips to keep in mind so that you come up with a name you’re proud of and that helps you attract customers.

Government 98

Government Social Media Consulting Brands 98

Totango

SEPTEMBER 7, 2021

These include engaging your customers from a 360-degree perspective, using support tools to help your clients use your product and taking a digital-first, team-based approach to customer success. We’ll also cover how to use technology to automate these client engagement best practices for maximum efficiency and optimal results.

B2B 80

B2B Engagement B2C Customer Success 80

BirdEye

JULY 24, 2023

How to conduct customer feedback analysis? This is not a problem, but if you wanted to garner actionable insights from your data, you’d need to sort it out. This is not a problem, but if you wanted to garner actionable insights from your data, you’d need to sort it out. billion opportunity in the next decade in the UK alone.

2023 98

2023 Feedback Social Media Net Promoter Score 98

BirdEye

MARCH 24, 2023

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. Whether you’re an established business looking to scale or a startup just getting off the ground, our guide has something for everyone.

2023 98

2023 Return on Investment Social Media Sales 98

BirdEye

FEBRUARY 2, 2023

Are you a home service provider looking to get the most out of Angie’s List reviews? In this blog post, we’ll cover everything you need to know about using Angie’s List for your business. You’ll also gain the knowledge needed to make the most of this powerful platform. Look no further.

Social Media 52

Social Media Download Feedback 2017 52

ProProfs Chat

DECEMBER 16, 2020

But brands need to understand one thing that while consumer behavior may change going forward, their habit to reach out for support won’t. But brands need to understand one thing that while consumer behavior may change going forward, their habit to reach out for support won’t. Let’s get started.

Management 98

Management Sales Document Brands 98

Lumoa

JANUARY 19, 2023

Here’s your ultimate guide on how to build a customer experience department. Decide When and How to Collect Data and Feedback 4. Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. In This Article: Preliminary Steps 1. Identify the Company’s Goals 2.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

SurveySensum

JUNE 19, 2023

So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Trust me, these tips are game-changers. This shows how much businesses fail to meet the expectations and needs of their customers. Don’t you think?

Customer Satisfaction 52

Customer Satisfaction Customer Centricity Net Promoter Score Social Media 52

Ecrion

APRIL 15, 2020

Yet how are you going to accomplish this task without setting up the right channels of communication? Therefore, you’ll need to have a thorough understanding of the most common channels of communication. For instance, the most common communication channels are asynchronous, like e-mail, text messaging and social media.

Communication 74

Communication Social Media E-support Customers 74

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Choose your knowledge base type.

Omnichannel 52

Omnichannel Document Metrics Information 52

GetFeedback

OCTOBER 30, 2018

A Seamless Way to Get Immediate Post-Chat Feedback. Support teams must also understand how customers perceive these interactions so they can measure key performance metrics, like Customer Satisfaction or Customer Effort , and course correct when a customer is dissatisfied. Even worse, some companies aren’t collecting feedback at all.

Demo 103

Demo Feedback Omnichannel Touchpoint 103

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Metrics 157

Metrics NPS Touchpoint Effort Score 157

SurveySparrow

APRIL 28, 2023

, I sincerely doubt I’m qualified to write a blog about product qualified leads. When you reach out to a PQL, they should have already experienced meaningful value in your product. Fortunately, there are plenty of smart, insightful people who are experts in this area.

Demo 52

Demo Metrics Sales Webinar 52

Call Experts

JANUARY 15, 2020

The most important thing to know about AI-driven employee management solutions is their ability to maintain a human approach while improving overall performance. . . The most important thing to know about AI-driven employee management solutions is their ability to maintain a human approach while improving overall performance. . .

Call Center 72

Call Center Contact Center 2018 Customer Journey Mapping 72

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

SurveySparrow

AUGUST 28, 2023

In this blog, we’ll understand its impact, and equip you with a step-by-step guide to crafting experiences that leave an indelible mark. In this blog, we’ll understand its impact, and equip you with a step-by-step guide to crafting experiences that leave an indelible mark. Let’s start, shall we?

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? Dive into this blog to explore 11 actionable insights and uncover the full potential. Dive into this blog to explore 11 actionable insights and uncover the full potential. You will continue using it, right? Your customers feel the same way.

Insights 52

Insights Customer Experience Metrics NPS 52

ProProfs Chat

DECEMBER 28, 2020

That’s why it is important to understand customer complaints, why they matter, how beneficial are they for your business, and how to handle them without disappointing customers in the first place. In this blog, we aim to cover these areas in detail and help you tackle customer service complaints efficiently.

Customers 94

Customers Brands Social Media Customer Expectations 94

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. “Our community helps us get to the whys” – Visionary winner @ElizabethArden. Get a grasp on the complex nature of customer taste.

2016 267

2016 Innovation Marketing Insights 267